Up Estates Reviews 

322
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, supportive, and exceptionally helpful throughout the entire property journey. People note that communication is prompt and clear, ensuring that sales, purchases, and lettings remain smooth and stress-free. Consumers highlight the team's ongoing responsiveness and local market expertise, making them feel well-supported at every single step. Some reviewers were not happy with communication boundaries, mentioning unannounced visits and unexpected property access during their long tenancies. These few customers felt disregarded when contractors arrived without proper notice or consent, creating an uncomfortable experience.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professional, friendly, and responsive... See more

Service

Clients share positive opinions on service, highlighting prompt communication and professional support... See more

Customer service

Consumers find customer service to be positive, highlighting prompt communication and helpful support from... See more

Response time

Reviewers highlight positive aspects of response time, noting that the team is friendly, professional, and... See more

User experience

Users describe positive interactions with user experience, highlighting smooth and well-executed processes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We dealt with Jade during our sale and I have to say she is really fantastic and a real asset to UP Estates. Always keeping us updated whether by phone or email and working hard to get our property... See more

Rated 5 out of 5 stars

Really recommend Up Estates. We sold our home in Warwickshire and worked with Charlotte and Emily who were great, professional and very helpful. Aliya lead out sale and she was brilliant - always one... See more

Rated 5 out of 5 stars

Aliya, you are a star...the only person in this entire process (chain of 2 properties which had more than its fair share of unfortunate & traumatic events) to not only provide a service we expect, but... See more

Rated 5 out of 5 stars

Katie Proctor has been incredible. The process of renting our property has been so smooth and easy. Katie’s communication has been beyond excellent. She has always been very quick with re... See more


Company details

  1. Real Estate Agency

Written by the company

At Up Estates we are redefining Estate Agency by offering a full estate agency service whilst charging a fair, fixed fee for both sales and lettings, covering Coventry, Nuneaton, Rugby and Hinckley. Our packages allow you to know exactly how much it will cost to sell or let your property before you even pick up the phone.


Contact info

4.9

Excellent

TrustScore 5 out of 5

322 reviews

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4.9

All reviews

(322)

175 reviews in the last 12 months

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Rated 5 out of 5 stars

Becky has been a star!

Becky has supported us whilst selling our property and purchasing another one (also through up estates), she has been informative and helpful and has answered all our queries within a timely manner.
She has consistently provided us feedback from viewings and guided us when we needed the support.
I would use UP estates again should I ever sell in the future. I would recommend them to anyone looking to sell or buy.

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Up Estates are fantastic!

Up Estates are pitched perfectly between the online fixed fee outfits and traditional percentage based agencies.

Whilst offering low fixed fees, they still have proper offices with well trained, professional staff and great local knowledge.

We had a great experience with them from our first contact right through to completion, and believe me, our sale was far from straightforward.

I would definitely recommend Up Estates, even for selling more expensive properties. We saved several thousands of pounds using them compared with the traditional agents who quoted.

We had a good number of viewings all by vetted potential buyers and we were made aware of their proceedability beforehand. We also received detailed feedback after each viewing.

Thank you to the whole team at Up Estates!

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Jade is a real asset to the company

Jade was absolutely outstanding throughout the entire process. She demonstrated exceptional professionalism, excellent communication skills, and a genuine commitment to achieving the best possible outcome for us.
Her knowledge, and ability to negotiate effectively gave me confidence from start to finish. Jade kept me informed at every stage, and consistently went above and beyond to ensure everything was managed smoothly.
Thanks to her dedication and expertise, the outcome exceeded my expectations. Jade is a true asset to the company, and her professionalism and customer-focused approach reflect extremely well on the team. I would not hesitate to recommend her services to anyone looking for a skilled, reliable, and trustworthy negotiator.
Thank you, Jade, for your hard work and outstanding support.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Property Management Service from Chloe and the Upstates Team

I have had an excellent experience with Upstates, particularly Chloe, who manages my two properties. Chloe is highly professional, very communicative, and always responds quickly whenever I have a question or need assistance.
The entire process with Upstates has been smooth and reliable from beginning to end. From finding suitable tenants to handling the move-in process, everything was managed efficiently and with great attention to detail.
I appreciate the regular updates, clear communication, and proactive approach throughout. It's reassuring to know my properties are in good hands. I would highly recommend Chloe and the team at Upstates to any landlord looking for a trustworthy and reliable property management service.

June 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Professional

Professional, efficient service provided by the team at UpEstates Coventry. Highly recommend this company, staff were kind and supportive. Special thanks to Charlotte, Jade and Emily.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

We worked with Up Estates using their…

We worked with Up Estates using their tenant find service. Chloe Mangham was our Lettings negotiator who worked with us to find a brilliant set of new tenants. She was extremely professional, friendly and helpful, and managed to help us find and set up new tenants quickly. Would highly recommend Chloe if you’re after a similar service, and thank you so much for all your hard work :)

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Recommended 100%

Recommended 100%. Emily dealt with our sale. Polite, professional and with timely comms and updates. I trusted her from start to completion. I could say that about all the Up Estates people, whom I dealt with, but Emily was the Lead Sales Progressor so she gets the most 'brownie points'. Thanks.

June 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Charlotte --who became a friend

We had been recommended by a friend to put our house on the market with UPS and in particular Charlotte. Who we've been lucky enough to have and we most certainly have not been disappointed.
Charlotte has been amazing.
So thoughtful, calm and kind, felt like she was "holding our hand"through what I can only express as a very emotional time for us both.
She offered not only advice but also understanding by explaining things slowly and always reassuring us that it was always our decisions and that our feelings mattered, very special, more like a good friend.
We can't thank her enough.xx

We would also like to mention her colleagues in the office, who have also been very friendly, helpful and polite --- thank you to you all.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

I decided to do something completely…

I decided to do something completely different with letting my property in leamington spa and use a letting agent in Coventry called Up Estates.

For the past few decades I have used Leamington Spa estate agents and decided after hearing how resulting charlotte hemming had been with a friends property I decided after also seeing how competitive Up Estate Agents in Coventry were was to approach Charlotte hemming at Up Estate agents in Coventry.

I was blown away with charlottes and elena’s tenacity and determination. Charlotte immediately took control and the stress of letting the property out away from me. She provided a beautiful brochure, as well as prospective tenants immediately and even when it looked like one was about to fall apart, she sourced more tenants and in no time at all the property was let.

Charlottes and Elena’s communication and updates were really informative and strong. They are both absolutely brilliant property professionals in their field. I will be recommending charlotte and Elena at up estates agents to everyone! Thankyou ladies for doing a great job, 👏 Louise

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Agency

I have used Up Estates in both when I was renting, and more recently when purchasing a property. They are amazing and professional. I want to say a massive THANK YOU! to Emily Norbury who went above and beyond making things work. I would highly recommend UpEstates to everyone. The best letting/sale agency you could possible use. Many thanks!

May 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Great service from a professional team

We first encountered UpEstates when we bought our current home, and now, 5 years later, as we move on to our next home, we chose to use UpEstates again. We have found them to be very professional and a great team. Would highly recommend them.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Emily and the guys and girls involved…

Emily and the guys and girls involved with the sale of my house were absolutely brilliant, they even chased on our behalf when they probably didn’t need to.
Extremely courteous, polite and thorough couldn’t fault the team one bit and I can say is thank you to everyone involved.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Recently bought a property through Up…

Recently bought a property through Up Estates and overall had a really good experience from start to finish. Communication was solid throughout, the team were helpful whenever I had questions, and the whole process felt a lot smoother than I expected when buying a house.

There were a few stressful moments along the way as there always are with house purchases, but Up Estates kept things moving and were quick to respond when needed. Really appreciate all the help getting the purchase over the line. Would definitely recommend them to anyone buying or selling a property.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

The team is very professional

The team is very professional! I have been renting with them and just finalised a purchase. Although the process was very long and stressful, the sale progressor was our first point of contact and have been communicating with them better than our own solicitor. She kept us in the loop with everything and was always there to assist. Defensively a professional team, excellent service. Will recommend to everyone.

May 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Just sold my second home through…

Just sold my second home through UpEstates and once again they handled the sale with professionalism and enthusiasm throughout. Becky and Aliya in particular were standout members of staff during the viewings and offer stage, with Emily then handling the sales progression efficiently and ensuring everything moved smoothly and was thoroughly explained. From accepting the offer to completing took around 10-weeks and this was in large thanks to Becky and Emily's persistence! The initial photos and service were also fantastic and the wider team were all very friendly. Would recommend!

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

I recently sold my property through Up…

I recently sold my property through Up Estates and had a fantastic experience. Emily was incredibly professional, easy to contact, and very helpful throughout the entire process. I felt in safe hands from start to finish and would highly recommend her services!

April 20, 2026
Unprompted review

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