upfield.com Reviews 14

My experience with this company was shocking. I bought Violife cheese and on eating it my tooth bit onto something very hard which I luckily did not swallow but it gave my tooth a problem. On investigating what this was I found it to be what looked like a small thick piece of nail (perhaps false) and under a magnifying glass I found 2 tiny specks of nail varnish which could not be removed when washing. Also on cutting the cheese afterwards to investigate further I found strange bright pink liquid on the knife and streaks in the cheese. They asked me to send the cheese and foreign object back to them for analysis. Their lack of communication over this very upsetting incident made things even worse for me. I had to email them many times and inform them I had a problem with my tooth and they ignored my emails and the manager of Violife even put the phone down on a friend of mine who tried phoning him to complain about the way I was being treated. Eventually I was told the object was a piece of tooth! They never admitted there had been a mistake and never took any responsibility for the trouble I had re my tooth. They only kept repeating that this could never have happened because their hygiene laws were so strict! In other words they were insinuating I was lying over this piece I had found in the cheese. They never gave explanations re the streaks in the cheese. I tried to contact David Haines the director of Upfield in Amsterdam by letter to let him know about the way I had been treated by Violife but I never heard from him. Only the emails from customer support. Do not buy from this company they are dishonest and you cannot trust their food, their hygiene controls or their customer support.

They are poisoning you, lying to you making you think their so called fake butters are good for you while doing damage to your insides. They are nothing but liars. Please eat REAL butter or skip it. We need to put these businesses out of business

I am absolutely disgusted in Upfield,s appalling, non existent customer service.
I purchased some Elmlea double cream in early July and even though it was placed in the fridge within 30 minutes of buying it and a use by date of November when I opened it it looked like cream cheese. I completed an online complaint form and received a reply asking for photographs which I submitted by return this was on the 7th of July. Upfield acknowledged receipt of the photographs and in an email promised to send some vouchers for compensation.
Since then I have emailed them three times asking why they haven’t sent the vouchers. Upfield always reply with an apologetic message and the last time said that they must have got lost in the post????? The last reply was on the 15th of September advising me that they would immediately investigate and still no vouchers have arrived.
It’s been 3 months now and nothing. I purchase at least 3 Elmlea double cream per week and have had this issue before but this is the first time that I have complained.
Upfield you are a disgrace you have failed miserably to look after your loyal customers.
I am the one that is out of pocket and you just don’t care.
Buyer beware!!! don’t bother complaining to this company as you will be wasting your time.

I filed a complaint, but after sending details I did not hear anything