Ubisoft Reviews 55

Support is completely inexistent. Pay and pray you have no problems because you'll be alone to solve it. Last time I buy a product from Ubisoft.

I'm one of the many who Ubisoft decided should reset their password. The problem is, the email doesn't come through to reset it when I've tried (multiple times). It's not in spam, not a whitelist issue. No one answers the emails or tweets, cases are left languishing for long periods of time without so much as a confirmation they'll get back to you eventually... I spent a lot of money on a game and expansion that I really loved, so I'm really disappointed to find I may never get to play it again.

Support is terrible!

They do not have a clue unfortunately. They cannot resolve issues. You just have to give up as it's a waste of time.

No support, no fixes just no!

but i do like some of the games that's why the 2 stars and not one

Ubisoft is a trash company. I've paid for the games, console, and services but still get BS inconveniences. I hope the maintenance workers for the game servers and company goes bankrupt.

I was told to write about the issue on their forums...
The only advice or 'support' I recieved was to write about my issue on their forums. Appalling customer service.

I am hugely disappointed in Ubisoft. Right up to this moment I held this company really highly. I can't believe this is how they treat their customers. I should have come on here and see the rating to understand.

I had purchased 2 20% codes admittadly a long time ago using the 100 U points system from Uplay via my PS4 thinking there would be games and add ons I could quickly purchase for my PS4. To my major dissappointment, after purchasing these two codes, I realised the majority of the games on the ubisoft store are for PC only as well as being a lot more expensive compared to other stores and therefore I could not purchase the games I wanted. Since then I have frequently visited the Ubisoft store to try and find games or add ons for the PS4 and today I had finally found two games I wanted to purchase. But now I realise that neither of my codes are any longer valid. I look up why this might be and see this new system in place that tells me codes expire after 3 months. This is news to me!

This news has been very disappointing to receieve. Had the ubisoft store had the content I orinially wanted on the PS4, I would have used both codes by now and in quick succession. To be honest I feel very hard done by and wanted to complain. I have now wasted 200 U points for nothing. I should not be able to purchase the 20% store discount from my PS4 if the majority of games on offer in the store are not on the PS4. I asked ubisoft to advise and they sent me to the forums.

No reinstating of the codes or no refund on the 200 U points. I mean I want to purchase games from them. now they are getting nothing. Such weird protocol.

Terrible interface. I despise anything that uses the Ubisoft Launcher

You are very very very very orribile fuk you

Uplay launcher is terrible. It consumes 3-5% of my CPU time, when idle, or in the background when running games. This is especially annoying because every drop of CPU time is needed to run Ubisoft's typically highly CPU demanding games such as the Assasin's Creed series. Force closing the Uplay application gives noticable improvement in frametimes and less stutters across multiple games. I'm running an i7-4790K clocked at 4.9 GHz on all cores.

The person who helped me was James D and he was a miracle worker. I normally don't write reviews, but I felt I must write a review for this one. They made everything ten times easier and the best customer service I have ever had.

ONE BIG SCAM!
YOU WILL GET MORE VALUE FOR YOUR MONEY IF YOU JUST SET THEM ON FIRE

Uplay by Ubisoft is the type of company that'll rather lose money than make it, and would rather work against its majority of potential customers to block a few in the minority. Case in point: For Honor.

#1 antipiracy by forcing online status at all times.
I'll not get into the troubles most customers have had with the anti-piracy they run to make sure users have to remain online 100% at all times and the technical time-outs this creates resulting in the impossibility of actually using the game.

#2 language lock to particular regions
The game is simply not available in English in "region locked and CAN'T be activated and played in the following countries: United States, Canada, Argentina, Colombia, Japan, Armenia, Azerbaijan, El Salvador, Belarus, Ukraine, Georgia, Kazakhstan, Kyrgyzstan, Republic of Moldova, Tajikistan, Turkmenistan, Uzbekistan, Russian Federation, China, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, Hong Kong, Indonesia, Lao People's Democratic Republic, Macau, Malaysia, Mongolia, Myanmar, Nepal, Philippines, Singapore, Taiwan, Thailand, Vietnam and India, Brazil, Uruguay, Costa Rica, Chile, Mexico."

I'm an expat and cannot play any Ubisoft product because they insist that I play it in Russian. I understand this is to avoid piracy, but in effect, they're avoiding me: A willing paying customer.

On the Steam store page it lists ambiguously "audio available in English" which should be translated into "THE GAME IS FULLY IN RUSSIAN LANGUAGE AND LIMITED ENGLISH AUDIO".

The more I get to know Ubisoft, the more and more I despise the company's overall CRM and corporate philosophy: Don't trust your customers.