Upp Reviews 1,432

Start improving communication skills between employees. This job should never taken more than 85 days and a letter to your CEO before anything got moving.

Nicola was very supporting in resetting my second reuter. I had lost the blue light , and it would not reset. Nicola got me to remove the reuter from my computer room and reconnect it in the lounge where my main reuter is to connect with my supporting reuter.I reset the reset button on this reuter which reset and has been working all day with a full blue light.

Seamus and his colleague from 360 Networks did a great job clearing a blocking in the conduit outside our house, allowing the fibre cable to be connected up in the street hopefully not long until they complete the installation and we have decent full fibre Internet.

Very friendly

Engineer who installed my new broadband was very friendly and polite. Up and running in no time at all!

The engineer was very polite, and very helpful we are very happy with the service.

The engineer was polite, professional and left the job very tidy. My broadband was up to speed in no time.

installation process was really straightforward , very helpful and listened to us on where we would like the unit installed. installation was thoroughly checked to ensure the the whole house received good reliable broadband speed.

early days ut really pleased with the service

Excellent process, accurate timings, and friendly communications. Very happy. Only thing not so happy with is not being informed that the company would be switching to Virgin possibly in the coming months. Other than that can't be faulted.

The UPP engineer, Gabbie, braved the rain to climb up the pole and connect the fibre to the house. Her ladder safety and use of safety harness showed she had been well trained. Gabbie then ran the fibre into the house doing a very neat job with a discreet hole in the corner of the wall. The internal fibre termination box and router setup was done with equal skill and knowledge. Overall a very professional job done by a skilled and courteous engineer.

The service from Upp was spot on. Curtis the engineer that came was friendly, well presented and very knowledgeable, as I had several questions to ask him. He cleaned as he went along and made sure the area was clear when he finished. Help me set up the App and did not leave until all device where set up. A1 service thank you

Very chatty, pleasant installation team. Efficient and slick installation process.

Michael did an excellent job installing the fibre optic cable into my house and getting the UPP router up and running. It wasn't the most straightforward installation but all issues were resolved successfully despite the bad weather hampering the outside work. I'll be honest, I wasn't too happy to start with as the installation had been delayed due to a third party issue but these things happen. The excellent quality of the installation and great end product made up for this. It was well worth the wait. The full fibre speed is far superior to the previous service I received through the old copper phone line. Many Thanks Michael and the UPP team.

I had a blocked duct shown on pre-inspection for installation so paved driveway had to be taken up to get to problem area. Seamus Doyle and Charlie from 360 Networks made a superb job putting paving back exactly as original. Kept me informed all the way through repair and added trunking that should have been there when house was built. Excellent - could not have asked for more.

the lads were sound as can be, very helpful and wrote instructions for me too!

Saw an UPP van in my street, Read many many good reviews so Checked availability and booked an installation time/date which was confirmed via email dependent upon survey outcome. DD set up and completed Mandate received via email with a notification stating "this sandbox account is not monitored". nice and easy all set to go.
Or so it seemed. On the morning of the installation no one arrived, no survey had been done and no reminder the day before (Found out since that should have happened)
Called CS spoke to an operator who was unable to locate any account details, I was also unable to set up a log in for an account, he tried to do what he could but not a lot of joy.
Went back to the Web site to find service not available at my address now. ???
Called CS again and spoke to Guy, very helpful and he got to the bottom of it. No account had been set up because at the time I booked, the system was "shutdown" due to the VM/O2 buyout changing the system and my "booking" had gone through the sandbox account. (Used for training apparently,) All very worrying for a broadband company to allow this to happen!!!.
Guy confirmed via email that none of my details had been saved, DD had not been set up, this has been confirmed with my bank as well.
5 stars are for Guy but 1 star for UPP
Fingers crossed availability is sorted

I did my homework when I switched from Sky to Upp as I never had issues with Sky technology but I didn't want to pay they're inflated subscription.

Upp appealed to me from a technical point of view because they were putting new fibre in the ground and the funding was stable.

All the top guys were passionate and.left good jobs to set this up so I was confident in using the service.

From the very first call, through installation and culminating in a very thorough 1½ hour call to Guy on the support line, I have had fabulous, friendly, well-informed help and advice.

These people remind me of EE from the customer service perspective, I have never had a problem, just solutions, in the 10+ years I've been a customer and I can envisage the same happening at Upp.

All the best to you all...especially Guy👍

The crew was polite very quick.was done before we knew it showed me how it was all set upp helped.me with.my phone I would recommend upp to others

Upp lightspeed broadband a new provider in town, their sales people were everywhere pestering, i wasn't interested & told them I'm with Sky, anyway some time later Sky wifi started playing up, contacting sky was near impossible, getting frustrated, i decided to give upp the benefit so gave them a call, surprised there was someone on the other end, i told upp of my troubles with Sky & that my contract with them was finishing, they were excellent arranging appointments to connect me to full fibre, the only down side is i had to give up my home phone, there's 3 speed
200 - 500 - or 900 we went for 500 fantastic best choice I've made thankyou Upp.