I ordered a product from this store and it was delayed by the courier. I contacted the store and they despatched another one without question. I consequently received the first one and offered to retu... See more
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See what reviewers are saying
The item was competitively priced, well packaged, had a nice look and feel to it. Emails arrived at each stage of it journey. Unfortunately the carrier company Evri didn't fare so well, on note throu... See more
Love the products and speedy delivery - I knocked off a star because, although 75% of packaging was paper or cardboard there was also about 25% polystyrene. Perhaps a bit harsh of me and would have g... See more
Great product competitively priced. Looks really good and was packed extremely well as it was fragile. Was dispatched very rapidly - I did order two teapots but only one was sent, however, I receive... See more
Company details
Written by the company
Upper Street Home is a brand born out of a passion for beautiful home accessories and an insatiable desire to share them with the world. For over 20 years, our founders have travelled extensively throughout Asia, sourcing the finest home decor products for our own brands, as well as for our customers and retailers around the world. Quality should never have to come at a premium. Upper Street Home offers exclusive designs for your home and garden that showcase exceptional British design without breaking the bank. Our commitment to affordability ensures that you get the best value for your money. Upper Street Home prides itself on being a go-to destination for homeowners who seek direct access to exceptional British brands. Our mission is clear: to help you style your home and garden with unbeatable value and uncompromising quality. But what sets us apart from the rest? Everything Made Only Once One of our core principles is our commitment to uniqueness. When an item, style, or colour becomes out of stock, we never reproduce it. This exclusivity ensures that your home decor remains one-of-a-kind and truly reflects your personal taste. Why choose us: * We are the destination for discerning homeowners who appreciate direct access to exceptional British brands * We offer exclusive designs for your home and garden that showcases exceptional British design at unbeatable prices * We help you to create a space that reflects your discerning taste * You bypass the middlemen and inflated prices by being able to buy quality products direct from the maker * We are the Home of Exclusives
Contact info
322 Goswell Road, EC1V 7LQ, London, United Kingdom
- us@upperstreethome.com
- upperstreethome.com
4.5
Excellent
54 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Very poor customer service AVOID
Teapot arrived cracked......OK these things happen....I will email them asking for assistance.....3 emails letter no response .....SHOP ELSEWHERE
May 6, 2024
Unprompted review
Good service
USH were quick and efficient in sorting out non-delivery of a teapot I bought. Accepting the hiccough, a very good service and I'm pleased with the teapot.
November 28, 2023
Good quailty mug and lid
Good quailty mug and lid fits well. Mug is?a good size for a large hot drink.
November 16, 2023
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Service was fine but was delivered to…
Service was fine but was delivered to the wrong house and I couldn't find anyone to speak to. Product was great.
November 13, 2023
Great product fast delivery
October 23, 2023
I was very impressed with them
I was very impressed with them. I ordered a teapot. My mistake it was too small. There was no trouble in me returning it Thank you
October 23, 2023
Reply from Upper Street Home
Thanks for your great review!
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I was very pleased with my purchase
October 20, 2023
Reply from Upper Street Home
Thanks for your great review!
More than happy with this item was a…
More than happy with this item was a present for my daughter and she loves it !!
Can’t fault it
October 20, 2023
Reply from Upper Street Home
Thanks for your great review!
Items that never were delivered
After writing my review I had an email from the company who were selling the mug, they apologised for the missing mugs and said that they had indeed got lost and said that the we’re sending me replacement mugs immediately and they were true to their word and I received today’s my beautiful mugs at last. The company apologised and sent the mugs again this time I got them and they were well worth the wait. So thank you .
September 6, 2023
Reply from Upper Street Home
Our sincerest apologies, we weren’t aware the order hadn’t been delivered. Now that we have your feedback here, we have investigated it and we can see it's been lost in transit. We’ll send the order out again to you right away. Please do contact us through Etsy where you placed the order for any further help.
Reply from Upper Street Home
Thanks for the great feedback... We're delighted you're so happy with your cafetière!
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