Absolutely impressed at the ease of use. Not only the website but the entire process up to loading your purchase onto your phone. Without a doubt quicker then going to the store or carrier website.... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The system process is hard to figure out but when I called this afternoon and spoke with Jay he walked me through it and was courteous, knowledgeable and professional. Because of his kindness I wil... See more
Company replied
I love the quick service provided and how the helpful customer service representative who assisted me with my Transaction. I noticed a number was missing for my refill and let's just say my phone is o... See more
Company replied
I contacted Tracfone on my computer, and the information I needed to add minutes to my Tracfone was available. The necessary forms to make a payment were all available and easy to fill out. No p... See more
Company replied
Company details
About Up Refill
Written by the company
Up Refill provides an easy way to purchase airtime vouchers and refills for Pay As You Go mobile phones. We cover all the major phone networks, allowing users to add multiple phones on different networks to their account, and refill whenever they need.
Please note, that any accounts that opt-in to Auto Refill will have their subscription renewed automatically each month, and for security purposes you will need to log into your account in order to apply the credit to your mobile phone.
Our optional Auto Refill service allows users to automatically buy a credit refill every month, to help ensure they never run out of credit on their phone(s). The Auto Refill service can be started and paused or cancelled at any time simply by clicking a button in the user account area.
Our Customer Service team are on hand 24 hours a day to help out with any queries you may have. Click the Contact Us button below to send them a message or give them a quick call. If you have any queries regarding your account, please call or email us rather than leave a message on Trustpilot, as we will be able to help you much faster.
Contact info
Topaz Bridge Media LLC, 4697 E Breezy Patch Rd, 84005, Eagle Mountain, United States
- (541) 834-8806
- support@uprefill.com
- uprefill.com
4.4
Excellent
230 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Up Refill
Dear Kathleen Erickson,
I hope you are well and thank you for taking time out to leave a positive review. It’s good to know that you enjoyed using our service!
Please don't hesitate to reach out to us directly so we can help you with any other concerns you may have, simply by confirming the credentials of the account in question. You can find us at the following link: https://uprefill.com/contact.
Warm regards,
Kristen
It's good to not have to worry about…
It's good to not have to worry about topping up.
February 2, 2026
Reply from Up Refill
Dear Nate Ragan,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://uprefill.com/contact.
Warm regards,
Ana
Reply from Up Refill
Dear Elton,
I hope you are well and thank you for taking time out to leave a positive review. It’s good to know that you enjoyed using our service!
Please don't hesitate to reach out to us directly so we can help you with any other concerns you may have. You can find us at the following link: https://uprefill.com/contact.
Warm Regards,
Kristen
Reply from Up Refill
Dear Mary,
I hope you are well and thank you for taking time out to leave a positive review. It’s good to know that you enjoyed using our service!
Please don't hesitate to reach out to us directly so we can help you with any other concerns you may have. You can find us at the following link: https://uprefill.com/contact.
Warm Regards,
Kristen
This place is a scam
This place is a scam. This firm charged our card and never sent us what we ordered. We tried to call and an incompetent person answered the phone and then refused to refund our money, and refused to forward us to a manager. Then claimed he could not see any orders when our credit cards were charged more than once. Beware, this place does not deliver. Now our credit card had to be cancelled and we have to wait for a new card.
February 2, 2026
Unprompted review
Reply from Up Refill
Hi Sir/Madam,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://uprefill.com/contact.
Warm Regards,
Kristen
Reply from Up Refill
Dear Hameedullah Hamidi,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://uprefill.com/contact.
Warm regards,
Ana
it has been great for 15 years
September 10, 2025
Reply from Up Refill
Dear Ronald,
I hope you are well and thank you for taking time out to leave a review.
Please don't hesitate to reach out to us directly so we can help you with any other concerns you may have, simply by confirming the credentials of the account in question. You can find us at the following link: https://uprefill.com/contact.
Regards,
Charise
Reply from Up Refill
Dear Nikhil Debath,
I hope you are well and thank you for taking time out to leave a positive review. It’s good to know that you enjoyed using our service!
Please don't hesitate to reach out to us directly so we can help you with any other concerns you may have, simply by confirming the credentials of the account in question. You can find us at the following link: https://uprefill.com/contact..
Regards,
Charise
Reply from Up Refill
Dear Julio Velazco,
I hope you are well and thank you for taking time out to leave a review and a good morning message.
Please don't hesitate to reach out to us directly so we can help you with any other concerns you may have. You can find us at the following link: https://uprefill.com/contact.
Warm regards,
Kristen
Reply from Up Refill
Dear Rock Grout,
I hope you are well and thank you for taking time out to leave a positive review. It’s good to know that you enjoyed using our service!
Please don't hesitate to reach out to us directly so we can help you with any other concerns you may have, simply by confirming the credentials of the account in question. You can find us at the following link: https://uprefill.com/contact.
Warm regards,
Kristen
It's quick and easy
January 24, 2026
Reply from Up Refill
Dear Doralee Reid,
I hope you are well and thank you for taking time out to leave a positive review. It’s good to know that you enjoyed using our service!
Please don't hesitate to reach out to us directly so we can help you with any other concerns you may have, simply by confirming the credentials of the account in question. You can find us at the following link: https://uprefill.com/contact.
Warm Regards,
Charise
Reply from Up Refill
Dear Jesse,
I hope you are well and thank you for taking time out to leave a positive review. It’s good to know that you enjoyed using our service!
Please don't hesitate to reach out to us directly so we can help you with any other concerns you may have, simply by confirming the credentials of the account in question. You can find us at the following link: https://uprefill.com/contact.
Warm regards,
Kristen
Reply from Up Refill
Dear Wayne,
I hope you are well and thank you for taking time out to leave a review.
Please don't hesitate to reach out to us directly so we can help you with any other concerns you may have, simply by confirming the credentials of the account in question. You can find us at the following link: https://uprefill.com/contact.
Warm Regards,
Charise
Reply from Up Refill
Dear Harry Eugene Magruder,
I hope you are well and thank you for taking the time to leave a positive review. It’s good to know that you enjoyed using our service!
Please don't hesitate to reach out to us directly so we can help you with any other concerns you may have. You can find us at the following link: https://amvsonline.com/contact.
Warm Regards,
Charise
Very nice customer service people.2026
January 15, 2026
Reply from Up Refill
Dear Madam,
I hope you are well and thank you for taking the time to leave a positive review. It’s good to know that you enjoyed using our service!
Please don't hesitate to reach out to us directly so we can help you with any other concerns you may have. You can find us at the following link: https://amvsonline.com/contact.
Warm regards,
Kristen
Receiving pin code for top-up $5…
Receiving pin code for top-up $5 options plans for phone data and network. It's nice they have an option for low income. Also, wished they had the options to use Acorns Checking account to purchase plans for phone plans top-up plans in the UpRefill website.
Hopefully the website gets better and make sure the pin arrives faster in the future. Also, improve payment options in uprefill account. Overall a good website to purchase top-up phone plans.
January 15, 2026
Reply from Up Refill
Hi Sir/Madam,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://uprefill.com/contact.
Warm regards,
Kristen
glad my payment went through
glad my payment went through
and my phone is back on line
doing a good job
thank you
January 14, 2026
Reply from Up Refill
Dear Napoleon Engram,
I hope you are well and thank you for taking time out to leave a positive review. It’s good to know that you enjoyed using our service!
Please don't hesitate to reach out to us directly. You can find us at the following link: https://uprefill.com/contact.
Warm Regards,
Kristen
The transaction was smooth and the fee…
The transaction was smooth and the fee was reasonable.
January 12, 2026
Reply from Up Refill
Dear Latisha Duncan,
I hope you are well and thank you for taking time out to leave a positive review. It’s good to know that you enjoyed using our service!
Please don't hesitate to reach out to us directly so we can help you with any other concerns you may have. You can find us at the following link: https://uprefill.com/contact.
Warm regards,
Kristen
I got my service back
January 12, 2026
Reply from Up Refill
Dear Daniel St. Claire,
I hope you are well and thank you for taking time out to leave a positive review. It’s good to know that you enjoyed using our service!
Please don't hesitate to reach out to us directly so we can help you with any other concerns you may have. You can find us at the following link: https://uprefill.com/contact.
Warm regards,
Kristen
Reply from Up Refill
Dear Justin Moore,
I hope you are well and thank you for taking time out to leave a positive review. It’s good to know that you enjoyed using our service!
Please don't hesitate to reach out to us directly so we can help you with any other concerns you may have. You can find us at the following link: https://uprefill.com/contact.
Warm regards,
Kristen
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