Upstix Reviews 

240
•
TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, most reviewers were somewhat happy with their experience overall. Consumers consistently mention that the friendly team provides exceptional guidance, offering prompt valuations and staying responsive throughout the entire property transaction. Many individuals deeply appreciate the smooth process, professional assistance, and dedicated support, which helps them successfully navigate house sales and move forward with confidence. Some reviewers were not happy with sudden communication gaps, noting that phone calls and emails often went unanswered for extended periods. A few other people also felt that being completely ignored after initial discussions, combined with unexpected administrative delays, created a deeply frustrating experience.

What people talk about most

Service

Users describe ambiguous interactions with service, while some reviewers praise staff members for keeping... See more

Staff

Customers had positive experiences with staff, frequently describing the team as professional, friendly, and... See more

Customer communications

People report ambiguous experiences with customer communications, noting that while some reviewers managed to... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as many reviewers praise prompt... See more

Response time

Reviewers highlight ambiguous aspects of response time, with some consumers praising prompt communication,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A sale which should have been completed in a maximum of six weeks took over three months. There aren’t shady estate sgents , but some members of the company could have been more honest. Ultimatel... See more

Rated 5 out of 5 stars

Came to Upstix after being taken as fool by a number of cash sale companies , and all of them pulled the same stunt witholding the valuation and trying a price drop and the last minute. Spoke to Kris... See more

Rated 5 out of 5 stars

Kris and Olivia provided us excellent services. They are honest and on point keeping us informed in every step. We had all the information we needed to make a decision and felt at ease to communicate... See more

Rated 1 out of 5 stars

Sent several requests for a cash offer. Didn't even get a reply Update just had a phone call from Chris at Upstix. Sounds like a very nice chap. Full of apologies for system not working properly on... See more


Company details

  1. Property Investment
  2. also in
  3. Investment Company
  4. Property Management Company
  5. Real Estate Agency
  6. Real Estate Agents
  7. Real Estate Appraiser

Written by the company

Upstix offers you a new trustworthy way to sell your property, guaranteeing you speed, certainty and simplicity. No more waiting for estate agents, solicitors, buyers and the dreaded chain. Every traditional house sale has at least one hitch, and always takes longer than you hoped. Sell your house to Upstix and free yourself from that uncertainty and stress.


Contact info

3.2

Average

TrustScore 3 out of 5

240 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(240)

50 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Disappointing.

I had the initial phone call to discuss property details and was then told to expect a call back later the same day or the next day. That was mid January and I haven't had a follow up yet. I also tried emailing the person I originally spoke to but also no response. Disappointing.

January 12, 2026
Unprompted review
Upstix logo

Reply from Upstix

Good morning,

Thank you for the review and we do apologise for the delay in coming back to you. I can see that the sales members have emailed to try and arrange getting back in touch.

We are still keen to assist with your property - I shall try to call you again this afternoon to discuss.

Many thanks.

Advertisement
Rated 1 out of 5 stars

Incredibly Unprofessional Service

Incredibly unprofessional. I booked a consultation call with them and waited for them to contact me. 9 minutes into the allotted call time they cancelled the call. They didn’t even have the courtesy to speak with me and explain why they cancelled it. The service looked a little too good to be true and I guess I was right.

February 6, 2026
Unprompted review
Upstix logo

Reply from Upstix

Hi Michael,

My deepest apologies that this is the service you've received. I have looked through the third party booking system we use but I cannot see any bookings for this name.

I will try to call you again today just to check the emails / phone numbers used as I do not want any more of our customers experiencing the same issue.

Really appreciate you bringing this to our attention. If you are still looking for a cash offer , we can discuss this on the call.

Best wishes
UPSTIX

Rated 5 out of 5 stars

Upstix - professional, supportive and knowledgeable.

Approached Upstix and spoke to Fred in the London office who was professional, courteous and beyond helpful. He took all of my details, circumstances and property information and passed them onto Kris. Kris found a committed buyer quickly and with an offer that would have been acceptable to us. Our sale did go through the original process so we did not proceed through Upstix. The experience with Upstix dealing with Fred and Kris was unpressured, supportive in nature and we had reassurance there was a back up option should our sale not have gone through with our buyer. Communication second to none! Cannot recommend them enough!

January 29, 2026
Unprompted review
Rated 1 out of 5 stars

The webuyanycar of the property market

The webuyanycar of the property market. Similar business model, but not quite sure why you’d want to lose out on tens of thousands. Take your time, go with a reputable company even with higher rates, it’ll pay in the short and long term.

January 13, 2026
Unprompted review
Upstix logo

Reply from Upstix

We're very clear with all of customers that we don't pay market value. The trade off being that we can complete on a sale in 5 days as opposed to months via conventional selling.

This works for people looking for a hassle free , quick and certain sale.

Rated 5 out of 5 stars

Highly Recommended Company

I am the executor for a property & was let down by another well known company. Kris at Upstix has been incredibly helpful & secured a cash sale for me within a few days without any of the last minute "gazundering" I experienced with the other company. His service & professionalism have been outstanding & I would highly recommend Upstix to anybody looking to sell their property

January 7, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

I had wonderful support from upstix

I had wonderful support from upstix, helping me through the sale of my house. They helped me through many issues that go with a house move guiding me whenever I needed help and always on hand. I would certainly recommend them and want to thank them, especially Alex for the support I needed to finally move into my dream house.

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Kris has been amazing

Kris has been amazing, simply the best to be honest, I cant fault him at all. Always available night and day to answer all of my questions. Couldn't recommend him enough, absolutely top draw and a great guy. Will 100% be using UpStix again simply just because the level of customer service. Thank you again Kris.

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

This is the firm to used 100%

Came to Upstix after being taken as fool by a number of cash sale companies , and all of them pulled the same stunt witholding the valuation and trying a price drop and the last minute. Spoke to Kristian at Upstix got the valuation within 24 hours , but then looked at my situation through my eyes came up with a road map to sale and handled the whole thing . Emails answered immediately , phone calls returned just proper business like . This industry is filled with chancers and time wasters at best , out and out con men at worst Upstix are the only firm out there doing it right , integrity and honesty , can't fault them and in particular Kristian

November 21, 2025
Unprompted review
Rated 1 out of 5 stars

Ignored/No longer ignored 🙂

Sent several requests for a cash offer. Didn't even get a reply

Update just had a phone call from Chris at Upstix. Sounds like a very nice chap. Full of apologies for system not working properly on this occasion. Possibly might be able to do business But if not on this occasion maybe in the future

November 10, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Kris and Olivia provided us excellent…

Kris and Olivia provided us excellent services. They are honest and on point keeping us informed in every step. We had all the information we needed to make a decision and felt at ease to communicate with them when asking them to accommodate our requirements. Of course they bought your property under the market value but they also took the risks of selling the property from you.

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Straight forward process with no nasty surprises

The process was quick and easy and we were kept informed at all stages.
Someone would always talk to us should we need them to.
Kris was extremely helpful and grasped our needs for a prompt sale. The price and completion date were agreed and adhered to.

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Kris was excellent

Kris was excellent. Unfortunately we decided not to use the service fully but they were so accommodating and such a fast service. We definitely would have used Upstix if we decided to go down this route.

October 13, 2025
Unprompted review
Upstix logo

Reply from Upstix

Thank you so much for your kind words! We're delighted to hear you had a positive experience with Kris and found our service fast and accommodating. Wishing you all the best with your move, and we’d be happy to help if you decide to explore this route again in the future.

Advertisement
Rated 1 out of 5 stars

Cannot comprehend how low an offer

Well undervalued ..

September 28, 2025
Unprompted review
Upstix logo

Reply from Upstix

Thank you for your feedback. We completely understand that our initial online offer may sometimes seem lower than expected. The valuation shown when you first visit our website is data-driven and based on standard market information available at that time — it doesn’t take into account any unique features, extensions, renovations, or upgrades you may have made to your property.

That’s exactly why we always arrange a follow-up call — to get a fuller understanding of your home’s condition, improvements, and circumstances, so we can provide a more accurate and fair offer.

We’re transparent about our model: we typically offer around 80–85% of the current market value in exchange for a quick, hassle-free, and guaranteed sale. This approach allows us to complete purchases swiftly and handle all associated costs, giving our customers certainty and convenience.

Rated 5 out of 5 stars

They get the job done

Fantastic service and when they say they will sort it asap they really do stand by there word and do it …!!
( Kris is the man to get the job done )

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Worked with Jake and Olivia at Upstix…

Worked with Jake and Olivia at Upstix to get us to completion, yes we had to sell for less than Market Value but that is obvious and how companies like Upstix can operate, we did have a slight valuation drop after survey too but we worked with the vendors of the house we were purchasing to get a deal on that side to soften the blow. Overall a great experience after a chain fall through, we heard later that our original buyer's chain had fallen through again so had we not have gone with Upstix we would have had 2 chain fall throughs. Life isn't all about money, its about quality of life and Upstix certainly took a lot of stress away from us whilst we had other personal matters to deal with. Thanks guys.

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Honest advice

Jake Carver was helpful in guiding me in the best direction for my particular situation. He put me in contact with someone who might be more appropriate to help with my sale.
Thank you.

August 8, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Fantastic Service

We've recently exchanged contracts on a property sold by Upstix. The service we received was fantastic, informative and helpful throughout. After incurring some minor problems via a third party Alex provided polite and extremely helpful guidance and we cannot thank him enough. We are looking forward to making memories in our new home and would not hesitate to recommend Upstix to anyone in the future.

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

Definitely recommend Upstix!!

They have been absolutely brilliant from start to finish. We initially started the conversation with Kris who was helpful, friendly and thoughtful towards my mums needs!! He ensured that we felt comfortable and when we asked for anything it wasn't a no, he would go away and think about it and ensure it happened!! I could contact him at anytime and he would get back to me. You look for good people in the world Kris is definitely one of them!! Olivia was also very helpful once the offer had been. She like Kris made sure she would get back to me and at the end when mum wanted a few more days to move extended it for her, which mum was really grateful for. She was friendly and made the journey to signing easy and stressfree. She was really polite and kind when speaking to mum. Definitely recommend upstix they are a genuine business that will look after you and your family!! Hard to find an honest business that will look after you through the whole process of moving. They did it perfectly. Thank you so much!!

July 7, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look