upty.ee Reviews 

67
•
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

I made a big order, even 2. Of course some of the things did not fit and I was hoping to return them as I could successfully do with my 1st order. Not only there is no return information on the websit... See more

Rated 5 out of 5 stars

Items purchased were delivered really quickly. Packaging very smart and nice. All items in very good condition. Happy to return for ordering next time.

Rated 5 out of 5 stars

I love the idea and concept of selling/buying pre-used items in order to reduce impact on environment. I have already made two purchases, both times very successful - I got real treasures for really n... See more

Rated 5 out of 5 stars

I am very happy with ordering from Upty. Delivery was fast and the item was in good condition, just like described. It looked even better than on the pictures.

Company details

  1. Clothes Market

Written by the company

UPTY is a resale web platform where you can either buy pre-owned clothing pieces or sell your own ones.


Contact info

4.1

Great

TrustScore 4 out of 5

67 reviews

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4.1

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(67)

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Rated 1 out of 5 stars

Problematic return

I made a big order, even 2. Of course some of the things did not fit and I was hoping to return them as I could successfully do with my 1st order. Not only there is no return information on the website and you have to contact them via email to get this info, but they don't even reply to your emails. I was really happy with my first order but the next ones has been disappointment so far. Still hoping this will have a good end if they answer me before 14 days return period expires

September 24, 2022
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Rated 1 out of 5 stars

I'm never going from upty again because…

I'm never going from upty again because returns are impossible. I wrote 2 times to ask for return info and didn't receive an answer. For last purchase it was the same, and I was very busy and didn't remember to follow up until it was months late.

September 3, 2022
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Rated 3 out of 5 stars

Oudated website and not easy to browse, despite the huge selection of products

There's no instructions for how to return an order. Instead you have to contact customer service through e-mail, in which they send you the DPD parcel locker aadress and phone number. It's a waste of time for the customer AND for customer service, that info should be easily found on the website.
Overall the website is quite outdated and it's not easy to filter or to search for items. Most importantly, the prices are quite unreasonable, some known low quality fast fashion brands cost up to twice as much as they would buying them brand new.
Seems like the prices are occasionally raised or lowered automatically on all the products at once, paying no attention to the individual items, brands or to the quality of the products.
Overall I wouldn't recommend this shop to the average shopper.

June 16, 2022
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Rated 5 out of 5 stars

What a great place to buy!

What a great place to buy!
I have always been awful at buying things second hand since whenever I find something that I like, it turns out that the size is wrong. Here I can just immediately browse all the things that fit me!

June 8, 2022
Rated 5 out of 5 stars

I have been positively surprised

I have been positively surprised by the variety, the prices (the discounts) and the quality. I do not usually shop clothes online, but there was a great discount on dresses and I gave it a try. About a week later I made another order, because I discovered more clothes I liked, so I'm hooked. Surely it takes quite a lot of time to go through the large selection of items, but it's the same with other online shops and also in regular shops. I love the concept and the mission behind it and also that the design of the website is modern (like any other online shop). The clothes are photographed well and they do not look used. Keep doing what you do!

May 14, 2022
Rated 5 out of 5 stars

I am satisfied with my orders

I am satisfied with my orders. Delivery is very fast. The only downside I can point out is that I probably never dare to buy pants on this site. There is no hip circumference in the product description.

May 4, 2022
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