While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
4.6
196 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything is nice with Upway. Bought the third bike through Upway already. Enjoying :)
Reply from Upway Netherland
Wow, three bikes! Thank you so much for your continued trust in Upway. It’s customers like you who make our mission of giving e-bikes a second life so rewarding. We're thrilled to hear you're enjoying the new ride, happy cycling!
Great service, perfectly smooth delivery and the bike is exactly as described.
Reply from Upway Netherland
Thank you so much for the 5-star review! We're thrilled to hear that our service and delivery met your expectations. Ensuring that every bike is exactly as described is our top priority, so it’s great to see that reflected in your experience. Enjoy the ride!
I’ll definitely buy from Upway again. It’s great that I found a bike that other shops said was ‘hard to find.’ There was a small issue—they included the wrong Allen keys for adjusting the handlebar—but it’s minor, and I wasn’t planning to use their tools anyway.
Reply from Upway Netherland
We are happy to hear you found exactly what you were looking for at Upway! Thank you for the feedback regarding the tools; we appreciate you pointing that out so we can improve our service. It's great to know you'll be back, and we look forward to helping you again in the future. Happy cycling!
Very disappointing product. The battery range especially what's declared on the website is a complete lie. I will try my best to slander you whenever and wherever possible online and otherwise to avoid other people being scammed by you in future.
Reply from Upway Netherland
We take your feedback seriously, though we are saddened by the tone of your message. At Upway, we pride ourselves on transparency and provide range estimates based on technical tests and manufacturer data. If your bike is not performing to those standards, we want to fix it. We offer a warranty on all our batteries for this exact reason. Please reach out to our support team so we can address your concerns and prove that we are far from the experience you described.
The bike was perfect , it has been sold as refurbished ( 5 km ) but practically was a new bike, happy about the whole experience , highly recommended
Reply from Upway Netherland
Thank you so much for this glowing review! We love hearing that your 'new' bike feels exactly like it just rolled out of the factory. With only 5 km on the counter, it truly was a hidden gem. It’s great to know you’re happy with the experience. Enjoy your first (of many) miles!
I wanted to return it due to defected charger. They made everthing incredibly easy for me. My special thanks to Dieuwke, Djordy, Sam and all the support line employees. They were incredibly kind with me. I returned it but I can say that upway is a trustworthy website. If I ever decide to buy a bike , it will be purchased from upway.
Reply from Upway Netherland
Thank you so much for this heart-warming review! We’re truly sorry that the charger issue led to a return, but we are so glad to hear that Dieuwke, Djordy, Sam, and the rest of the team could make the process smooth for you. We believe that great service is most important when things don't go as planned. We can't wait to welcome you back when you're ready for your next bike!
Great customer service, very responsive and solutions oriented. I got a full refund without any difficulties or complications when there was an issue with a bike I got within the first month of use. I have purchased from them again as a result.
Reply from Upway Netherland
Thank you so much for sharing your experience! While we always aim for a perfect start, we believe true service shows when things don’t go as planned. We’re thrilled to hear that our responsive team could help you quickly and that you’ve already found your next bike with us. That is the best compliment we could receive. Enjoy your new ride!
I bought a bike, that kept making problems, Upway customer service reacted always very quick with goal oriented suggestions for repairs and offered a swap after several failures of repair, giving me refund of the buying price although I put more than 1000 km on the motor. Very fair, very quick, very customer oriented. They make true, what they promise. Highly recommended!
Reply from Upway Netherland
Thank you so much for this incredible feedback! While we always hope for a bike to be perfect from the start, we are glad we could prove that we stand by our promises when things get tough. We believe that 1,000 km shouldn't stand in the way of a fair solution. We're happy we could turn this around for you. Enjoy your new ride and thank you for the high recommendation!
I got a great, almost unused bike (Trek Powerfly+ 4 2025 model) from upway in such a low price tag. Delivery was not free, but understandable for a bulky item. Quick replies to my concerns via email.
Reply from Upway Netherland
Great choice with the Trek Powerfly+! It’s wonderful to hear that the bike arrived in almost unused condition. We also appreciate the shout-out to our support team; we try to keep our response times as fast as our bikes. Thank you for choosing Upway and for your honest feedback!
I will buy from upway again. Great that I found a bicycle bicycle shops told me is "hard to find". [One small problem - they provided the wrong Allen-Keys (inbus seleutel) for the 'adjustment' of the handle bar, but this is minor, and I was not going to use their tools anyway.....]
Reply from Upway Netherland
Thank you so much for your kind words and for choosing Upway! We are thrilled that we could help you find that 'hard to find' bike you were looking for.
We also appreciate your feedback regarding the Allen keys. We sincerely apologize for the mix-up with the tools; we will look into this with our assembly team to ensure it doesn't happen again. We're glad to hear it didn't slow you down, and we look forward to welcoming you back for your next purchase!
I had a great experience purchasing my Brompton C Line e-bike from Upway.nl. The information provided was clear, and all assistance was delivered promptly and professionally. I’m extremely pleased with my bike and very satisfied with the entire process. I highly recommend Upway.nl and would definitely buy from them again in the future.
Reply from Upway Netherland
Thank you so much for your wonderful review! We are thrilled to hear that you had such a great experience purchasing your Brompton C Line with us.
It’s great to know that our information and support met your expectations, and that you are enjoying your new e-bike. Thank you for your high recommendation, we look forward to seeing you again at Upway in the future!
The bike is exactly as advertised. The customer support was great when I missed my shipping email.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
