Upway France Reviews 

Great company. Bike was shipped exactly as depicted in the photos. Can’t beat saving 50% over retail! Will be buying again!

I do not get a quick reply from upway regarding how to manage repairs. The electrical part of my bike no longer works and as I use this every day as only mode of transport I need to know if I can repair it myself or not.

Price was not what I expected, however the entire process of selling to payment was quick and seamless

The bike is amazing. However, the shipping was so slow. Upway charges $250 for shipping! I called Upway and the customer service said pretty much it’s out of their hands on delivery. I was given a delivery date after a tracking number was issued. It wasn’t delivered until 5 days later, or 3 business days. I’ve ordered an ebike heavier than this one from another online used bike store, and it came in a less than a week via FedEx, and they charged $99 from Florida to CA. Upway uses SEKO to deliver, which is horribly slow. And they don’t call or give you a delivery time of day, which had me stay home all day to wait for it. All in all, it took 2 WEEKS for a SoCal to NorCal delivery. They can do better. If you’re eager to ride, know that you might have to wait if they continue using SEKO for shipping.

About the best online bike purchase experience. Box arrived and was easy to put together. There were a couple of dings in the paint job but I still got a good deal.

If you’re trying to sell an E bike, from my experience, they only offered about 20% of retail for mine with only 10 miles on it. I would highly recommend selling your bikes elsewhere.

Pro:
The bike I purchased was presented online as an Orbea Gain M30i e-road bike. The way the bike was packaged for shipment really impressed me. The condition of the bike is excellent. I only had to replace the coin-type battery in the Mahle display. It looks like a new bike. Assembly was easy.

Con:
The model pictured (the bike I received) was a not the Gain M30i, but instead the Gain M30 1X. Although the frames are the same, it has a manual Shimano GRX shifter and derailleur, not Di2. It's a hybrid road/gravel bike. The description in the listing and the photos were of two different bikes. Aside from the frame, the drive train, brakes, saddle, shifters, and tires are all different. Had I known this before ordering I might have chosen a different bike.

I will keep the bike, since I’ve already set it up. I've replaced the tires with road bike tires at my expense. I wrote to Upway to tell them, but they have not replied.

Grand choix de vélos, contact facile.

I purchased an Orbea Kemen 30 from UpWay. When I opened it I quickly realized the bike was the lower tier Kemen 40. I immediately called UpWay and the help person denied any difference even though I pointed out the lower spec components, he simply ignored me and stated the components were the same, they're not. Different shocks, different shifter, different derailleur. On top of that the rear tail light does not work, so right away I have to figure out how to get that fixed. Feeling dissapointed.

Service parfait

The actual shipping and packing was phenomenal but I was paid 20 EUR less than the amount quoted. When I logged in, everything says the bike was accepted and checked out according to the description. It was already a low quote so the additional deduction without explanation is concerning.

SUPER EXPERIENCE CLIENT

I bought a cargobike in Juli last year from Upway. I had some problems with the bike after using it for around 8 months. I contacted the support team and got in touch with Dieuwke. She was very professional and tried to resolve the problem with me. After two weeks te problem was still not fixed and that's when Dieuwke told me that they would take back the bike and give me a refund. I got a full refund from the bike. Because of there professionalism I decided to buy a new bike from Upway. I'm very happy with their customer support. Dieuwke tried everything to help us as fast as she could.

I would recommend this shop, they are very friendly and professional.

I purchased a 2022 Gazelle Ultimate C380+ from Upway and I am very happy with the service and product I received. The bike had which had been very carefully packaged arrived in perfect condition and ahead of the scheduled delivery date. As a first time buyer, I am positively impressed with the service provided by Upway and I would not hesitate to make another purchase from them or recommend them to potential buyers.

Prompt and courteous responses from everyone and I got paid right away.

Actually I haven't made a purchase yet....I'm waiting for Father's Day. I will buy the Velotric T1 ST Plus. I'm so stoked to get a great eBike at the Upway price! I've also been looking at Tenway and Tern, but have decided on the Velotric. Kevin 5/28/2026

It was a bit more difficult to assemble that expected. Never having put on brake pedals before, I was unaware that one side tightened by turning counterclockwise the opposite of life's experience in tightening things. You might put that in the instructions. Other than that it is as advertised.