UQUAL Reviews 819

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 184 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and patience, highlighting their ability to explain complex processes clearly and make interactions pleasant. The customer service is frequently described as exceptional, with many appreciating the personalized support and guidance received. The overall service and user experience are also highly regarded, with people finding the platform easy to navigate and the process effective for improving credit scores. However, some customers also noted issues with payment, specifically billing discrepancies and difficulty stopping payments after canceling services. A few other people also felt that the customer service was disappointing, mentioning slow replies or conflicting information from different agents.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their knowledge, helpfulness, and... See more

Customer service

Consumers generally express satisfaction with customer service. Many reviewers highlight the helpfulness and... See more

Service

Users describe positive interactions with service. Many customers praise the friendly, kind, and professional... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the ease of... See more

Payment

Reviewers express strong dissatisfaction with the payment process. Many customers report issues such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Megan did an amazing job at explaining in detail how this whole process works. I’m new to this and she was beyond patient and helpful, answered all questions and provided me with more knowledge! Defin... See more

Company replied

Rated 5 out of 5 stars

The greatest part about my experience with my call today was how Anthony (Jaxx) was so attentive and informative about the process and status of my credit progress. He guided me through every step of... See more

Rated 5 out of 5 stars

I called Chris, my favorite Readiness Coach today. My husband & I are in the beginning stages of removing things from our credit reports so we can buy a home soon. I had a slight concern on my Trans... See more

Rated 5 out of 5 stars

The credit coaches who actually get you in the game! I needed to prepare to purchase a home and had very little credit to work with and a score you would NOT be proud of. 10mos later my report is clea... See more


Company details

About UQUAL

Written by the company

Your path to loan approval starts with UQUAL!

Using our easy-to-use website and expert 1 on 1 coaching, UQUAL helps you overcome roadblocks in the way of getting approved for a loan.

UQUAL helps you get into a loan by:

1. Providing you with an Action Plan showing you steps that you can take TODAY to improve your lend-ability.

2. Working with you to get better interest rates by showing you ways to pay down your debt the best ways possible.

3. Giving you tools, resources, and coaching to master your credit for a loan.

4. Providing a view into your finances by pulling all of your accounts into one location so you can save more for a down payment.

Take the first step towards loan approval and financial freedom with UQUAL!

Get started with a FREE consultation by calling (833) 49-UQUAL or visiting our website! Where the least we can do is give you FREE advice and a better understanding of your financial situation.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

819 reviews

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1-star

Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Phenomenal Folks

Rose was so professional, friendly and patient in the way she helped me. I wish there were more stars to rate Uqual, they are literally the nicest people you'll ever meet and their loan readiness program is terrific for anyone who is seeking to embark on such a venture and build their credit

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Helpful and informative

desiree dallas was very helpful polite and very informative

August 20, 2025
Unprompted review
UQUAL logo

Reply from UQUAL

Gene! Thank you for letting us know how well Desiree took care of you! We will pass along the kind words to her!

Rated 5 out of 5 stars

So much help

I have had so much help in the last 2 months with Uqual. Both Jerry Hicks and Desiree Dallas has really helped me understand how credit works and what I need to do in order to get a loan for a home.

August 14, 2025
Unprompted review
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Reply from UQUAL

No all superheros wear capes, some wear headsets like our dynamic duo, Desiree and Jerry! We love your review, Franchesca! Thank you for taking the time to share your experience!

Rated 5 out of 5 stars

Huge shoutout to Desiree Dallas

Just wanted to give a special shout out to Desiree Dallas. She’s been so patient and encouraging with this process of building credit. She’s in fact so good, that me and my wife are planning to stick around until we can reach the 800+.

August 14, 2025
Unprompted review
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Reply from UQUAL

We love to see our clients set their goals high and we are honored you have chosen Uqual to help you achieve them! Thank you for this great review, Dorrel!

Rated 5 out of 5 stars

Uqual customer service is phenomenal

Uqual customer service is phenomenal! I’m never disappointed with the customer service I receive! Today I was feeling a little discourage but Donnie came in and save the day! Donnie did an excellent job on education me about the different phases and he made sure I got the help I needed! He explained everything to me in such great detail! Thanks Donnie for your help today!

August 13, 2025
Unprompted review
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Reply from UQUAL

We love to hear our team has made your experience phenomenal! We just told Donnie about your shoutout and he's now practicing his superhero landing. Thank you for the amazing review!

Rated 5 out of 5 stars

Chris is an amazing coach he’s doing…

Chris is an amazing coach he’s doing what’s best for me to reach my goals

August 12, 2025
Unprompted review
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Reply from UQUAL

Ricardo! Your goal is our goal! Thank you for being a great client and also for taking the time to leave a review!

Rated 5 out of 5 stars

Thank you Rana Charlet

Thank you Rana Charlet . You are a breath of fresh air. I truly appreciate your kindness and help in me get my #s up to get my forever home 🫂💜🙏

August 5, 2025
Unprompted review
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Reply from UQUAL

We are very fortunate to have a client like you, Hannah! Thank you again for letting everyone know how helpful our coaches have been for you!

Rated 5 out of 5 stars

Rashann Loftis was absolutely amazing…

Rashann Loftis was absolutely amazing to work with. He was understanding of my situation and absolutely professional. I would definitely recommend him. I really appreciate all of his help! 😊

August 1, 2025
Unprompted review
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Reply from UQUAL

Your review means a lot to us, Lisa! Thank you!!!

Rated 5 out of 5 stars

I talk to Chris today and I have a…

I talk to Chris today and I have a better understanding of the things I should do next thanks

July 21, 2025
Unprompted review
UQUAL logo

Reply from UQUAL

There is no such thing as a stupid question when learning about your loan readiness and the steps you need to take to get there! Thank you for taking the time to leave a review, Eudean!

Rated 5 out of 5 stars

Excellent

Chris was my representative, I'm happy to work with him and the team.

July 18, 2025
Unprompted review
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Reply from UQUAL

It's a great day at Uqual when you have clients like Larry to work with! Thank you, Larry!

Rated 5 out of 5 stars

Scott assure me about the credit…

Scott assure me about the credit process .He also explain when to call back for an update on my proceed of getting pre approved

July 18, 2025
Unprompted review
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Reply from UQUAL

Maria! Thank you for telling everyone how helpful Scott was when you called about your account. Logging into your client portal is a great way to track the progress of your loan readiness, and, you are always welcome to call us any time you need to know what is happening with your account too!

Rated 5 out of 5 stars

Trust the process

Mrs. Rosie was very informative and helpful with my first month update! Her and Mr. Donnie have been helpful throughout this whole process. Thank you again!!

June 18, 2025
Unprompted review
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Reply from UQUAL

We are always happy to help you any time you need, every Uqual client has unlimited coaching. Thank you for the review, Briana!

Rated 1 out of 5 stars

I only given it one star because I just…

I only given it one star because I just started with the program in the process of trying to purchase a home the spike given different information from different people. I’m trying to keep the faith due to the fact that I worked with several credit repair companies and I’ve been ripped off. This is my last chance given a credit repair company a try. So far I personally haven’t seen any changes to my credit report. This is my second month. I was told by the person who’s helping me that there’s been a lot of changes. I reached out to the credit bureaus personally and they said no updates no changes as of yet so I’m going to give it another month and I will be back to post any results or any changes I’m still waiting for Some improvement with my addresses being inaccurate I have about several addresses. I never associated myself with or lived several hard inquiries so hopefully this stuff disappears first as well as the inaccurate information on my credit report I will be updated again within 30 to 60 days as of right now, I’m only putting in one star as mentioned I just started and I’m waiting to see progress fingers crossed hope I come back with some great news

July 18, 2025
Unprompted review
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Reply from UQUAL

We do not have any active or completed clients by the name of "Jessica Jones" in our database, so we are unsure who this client is. It is unfortunate that they felt compelled to give us a negative 1-star review with a name that doesn't exist in our system before truly giving us a chance, but we understand credit related matters can be extremely frustrating. Our manager reached out to Trustpilot to request additional information to help identify this client so our manager can help them and make sure they are seeing the results we have told them have happened. Unfortunately, "Jessica Jones" hasn't replied to our request for more information.

Rated 5 out of 5 stars

Working with Scott was great

Working with Scott was great! The process has been smooth so far. Still waiting on dispute results.

July 17, 2025
Unprompted review
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Reply from UQUAL

We appreciate your review! The first 30-days can seem like a long time to wait, but hang in there Erol, you are almost there!

Rated 5 out of 5 stars

Chris was very informative

Chris was very informative.
He explained everything throughly.
He answered all of my questions.
Definitely deserve 5 stars.

July 16, 2025
Unprompted review
UQUAL logo

Reply from UQUAL

Tracy, thank you for the rating and review! We love to hear how well Chris did taking care of you and welcome you back any time you have more questions you need answers too!

Rated 5 out of 5 stars

No credit to good credit

Jason from UQUAL was very patient understanding and helped me navigate through the system. Him and his company are so good at resolving my credit disputes and helping my credit scores to come up. This company has shown me they care but they also deliver. I was in the 500 credit scores. In less than a year I'm almost 700. I highly recommend them if you are looking for credit repair and or to get your credit to where you need to purchase a house car etc. Harry Knapp a lender was kind enough to refer me to them. Greatest thing he could have done. Give them a call and let them help you.

July 16, 2025
Unprompted review
UQUAL logo

Reply from UQUAL

We're not saying our program is life-changing, but . . . okay, maybe we are, but we would rather have our clients tell it like it is! Thank you for being such a great client and for your glowing review, Randy!

Rated 4 out of 5 stars

I was so frustrated 😣 with this company…

I was so frustrated 😣 with this company because I thought the last represent move my payment day unfortunately she didn’t so now I have a late fee. Megan use able to move my payment day so I don’t get anymore late fee. Also she was able to help me understand why I need the company to help me with my credit score. They have been moving late payment on my credit report and collection. It’s a legit company. I’m ready to see the finish results and thanks again for helping me Megan I almost gave up today.

July 15, 2025
Unprompted review
UQUAL logo

Reply from UQUAL

Not all superheros wear capes, and Megan is as close as they come to a superhero. We are relieved to hear Megan helped save the day and you, Jamella! Thank you for posting your review!

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