While waiting for the Plasma Case for AirPods Pro 3 to become available, I decided to internet shop for other cases. There were many alternate solutions available. Closer scrutiny always revealed an i... See more
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Review summary
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Customer service was great I had a minor issue and they took care of it right away. There phone cases are the best for protection i had a mous case and my back glass broke no issues with uag.
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I ordered a iPhone 17 pro case then realized I need a pro max case I called uag and they went above and beyond to fix MY mistake. Nothing but professionals. UAG should give a class on customer servi... See more
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The customer service provided by the team at UAG was by far more than exceptional. Backing their products to the fullest and supported by such a great team makes it easy to purchase such products.
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Company details
Information provided by various external sources
URBAN ARMOR GEAR produces the most rugged, lightweight, cases that are drop tested to US Military Specs. Made for iPhones, iPads, MacBooks, Galaxy, & Surface.
Contact info
Cabot Road 28202, 92677, Laguna Niguel, Hong Kong
- urbanarmorgear.com
3.4
Average
146 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Good covers, no customer service!
I had a UAG cover for my iphone, but switched it for a 1+6, so I needed a new cover and order one from UAG, they ship from Hong Kong! Even tho it didn't state that on the page!
I wrote them that I would the declined the package, because of taxes, so it would be returned, haven't heard a thing from them, nor got my money back!
February 4, 2019
Unprompted review
bought a case for $39
bought a case for $39 - took over a month to arrive after payment, and then got stung with a customs charge of GBP20 - really not worth the heartache.
The support is from somebody who doesn't understand what customer service is based in Asia. Frankly, they should be stocking in Europe - and quoting a fully delivered price - will never use these guys again - 3rd and now last ever case purchased.
November 6, 2018
Unprompted review
Great cover has saved my phone many…
Great cover has saved my phone many times now :-)
Had ordered a mous cover which didn’t arrive even though the company Said they posted it twice look at their reviews they seem to lose a awful lot of covers in transit
Just order a urban Armor cover you will be delighted 😀
February 26, 2018
Unprompted review
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