Urban Arrow Reviews 647

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers are extremely happy with their cargo bikes, finding them to be a significant improvement for daily errands and family life, often replacing car use for city travel. People consistently praise the product's quality, smooth ride, and stability, even with children and groceries onboard, highlighting its robust build and excellent design. The bikes offer a comfortable and safe experience for kids, making journeys more relaxed and enjoyable for the whole family, and are often described as fun and easy to use. Many appreciate the freedom and convenience these bikes provide, especially in urban environments, by avoiding traffic and parking issues. However, some people mentioned issues with the kickstand on uneven ground and the rain cover tearing after a while. A few other people also felt that the service support was disappointing, citing problems with warranty claims, slow replies, or electrical issues that required multiple service visits. Additionally, some wished for better coverage options for handlebars and seats when not at home, and noted that the bike's length can make parking challenging in crowded areas.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight with the quality and... See more

Quality

Reviewers highlight positive aspects of quality, noting that products are well-made, sturdy, and reliable,... See more

User experience

People report positive experiences with user experience, highlighting how it makes daily life easier,... See more

Service

Consumers generally express satisfaction with the service provided, highlighting quick and efficient support... See more

Location

Users describe positive interactions with location, highlighting the convenience of using the product for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are truly happy with our Urban Arrow. One negative is that our kids always want to go by Urban Arrow to school... And not by bike themselves 😜 Without jokes, our car makes much less km's, wich is... See more

Rated 5 out of 5 stars

Feeling of freedom! Not having to take the car but instead taking the Urban Arrow is a way more relaxed ride for the kids and for me! No hussle with parking in the city, fresh air, kids looking outsid... See more

Rated 5 out of 5 stars

Great experience with the Bike , it’s made life a lot easier taking the kids and groceries around . It’s been a great help and things are much faster than driving a car in The Netherlands. J... See more

Rated 5 out of 5 stars

Awesome bike that drives naturally! We got the UA FamilyNext now for 9 months and enjoy it every day. The comfort of the suspension on the front wheel made the difference in our decision together with... See more


Company details

  1. Bicycle Repair Shop
  2. Bicycle Wholesale

Written by the company

At Urban Arrow, we build top-of-the-line electric cargo bikes. We were the first to do it, actually. Needless to say, we’re crazy about them. But there’s one thing that is even more important to us: the person riding that bike. Owners and riders like you. With every bike we build, we have you and your specific transport needs in mind. Whatever it is you care about, we got you covered 🫶


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

647 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good for us, the kids and the planet.

We are truly happy with our Urban Arrow. One negative is that our kids always want to go by Urban Arrow to school... And not by bike themselves 😜 Without jokes, our car makes much less km's, wich is good for us and for the planet, on which our kids will (eventually) ride their own bike.

June 3, 2026
Unprompted review
Rated 4 out of 5 stars

Its a decent bike with a beautifull…

Its a decent bike with a beautifull design. We use the bike for almost every movement with our two kids. But that seems the maximum capacity. So compared to other transport bikes the space seems to be just a litlle lessen.

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Feeling of freedom

Feeling of freedom! Not having to take the car but instead taking the Urban Arrow is a way more relaxed ride for the kids and for me! No hussle with parking in the city, fresh air, kids looking outside enjoying the ride!

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Even the dog loves it!

Even the dog loves it!
We use our bike all the time in stead of the car to go anywhere within our city limits and beyond. no more looking for parking spots or paying for parking.
Our 2 kids love it and even the dog (our labrador) gets to ride with us and the kids when going for an outing.

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

We’re so pleased with our UA

We’re so pleased with our UA. Really convenient to move around quickly in the city with all of our kids. Quality wise, the bike is really reliable and the support for repairs have been quick in our situations.

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Not just a bike

We should have bought the urban arrow already with 1 child. It makes your life so much easier when bringing the kids to school and daycare. Say bye to the traffic jam of cars at school. No more walking with the baby, just use the babyseat. I feel so much more freedom with the urban arrow.
The fun part of having the urban arrow is that I can pickup the oldest from school and her friends for a spontaneous playdate or picking up birthday balloons. Our next adventure is to go camping and see how much can go in. I biked more km then that i have drove in my car.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Every ride feels like part of the holiday!

Since buying our Urban Arrow, family trips have completely changed. Gone are the endless traffic jams and stressful travel days. Instead, every ride has become part of the adventure. Our children absolutely love being in the cargo bike, watching the world go by and enjoying the journey as much as the destination.

What we love most is that there are no more wasted travel days. The holiday begins the moment we hop on the bike. We spend more time together, enjoy the outdoors, and create memories along the way.

The Urban Arrow has brought so much fun, freedom, and convenience to our family life. We highly recommend it to any family looking for a more enjoyable way to travel.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great bike

Great bike. The kids love to ride in the urban arrow. The go everywhere with the bike. I have the bik nog for 1 year en have 6000 ride on it

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Awesome bike that drives naturally

Awesome bike that drives naturally! We got the UA FamilyNext now for 9 months and enjoy it every day. The comfort of the suspension on the front wheel made the difference in our decision together with the steering. Our kid of 2 and baby of 6 months are moved from a to b in great comfort and safety.

May 29, 2026
Unprompted review
Rated 4 out of 5 stars

Good but should be better

We like our urban arrow and use it every day. However, for the price I would expect a more sturdy bike. Within the first month, both peddles had to be re-attached. The stand had to be replaced in the first year. I've been back to the store at least six times to fix minor issues.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Ever since we got our Urban Arrow

Ever since we got our Urban Arrow, the car barely leaves its spot for trips in and around the city. We use the bike for everything now; rides with our sweet little girl, our dog, weekly groceries and even the Christmas tree made its grand entrance in the box of the Urban Arrow.

Our big little four-year-old prefers to ride her own bike these days, or else sit proudly on the back of the Urban Arrow. Unless it’s raining. When it rains she suddenly wants to sit up front, nice and cozy, without a raincoat of course.
In short: our Urban Arrow has turned everyday errands into small adventures. We wouldn’t want to live without it anymore.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Very satisfied

We bought one of these bikes in 2021 and it's been such a great experience for us and for the kids. We now live in Kuala Lumpur and I am fairly confident we have the only urban arrow in town. It definitely attracts a lot of looks!

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Freedom

It gives so much freedom to be able to get around the city with my little one in the car seat with my Urban Arrow! It's fast, comfortable and easy to ride!

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great bike

Great bike, the kids love it even more, we just went to the beach.
I really suggest one with an automatic transmission, you never want anything else.
We only have a small battery so the first upgrade will be a bigger one.
Especially the service at schilder tweewielers is the best.

May 27, 2026
Unprompted review
Rated 4 out of 5 stars

Its an awesome cargo bike!

Its an awesome cargo bike!! great for 3 kids, and carrying all their stuff I hope more people in the UK get into these. I don't like however the kickstand, it is terrible on uneven ground, the rain cover also always seems to tear. I also wish I got the suspension version but at the time It didn't exist (2023) , we have a different full suspension cargo bike and it is a superior ride. However I still love our UA maybe we will upgrade to the Next, one day!

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Best purchase we ever made

Best purchase we ever made! Mum concluded only a few weeks after we brought it home.

School runs? Fast and fun.
Jump morning traffic and drop the kids at the entrance of the school in no time.

Shopping trips? Easy peasy
Drop the bags in the front basket a ride away

Commuting? A problem! With only one Urban Arrow at home it involves plenty of negotiation who takes it work.

Very efficient way to move in and around town with 2 kids. It had been for the last 3 years.

Not cheap, especially if you include the cover, the parka and other accessories but definitely a high return on your investment.

If you are thinking about buying one, consider where you will keep it (ideally under a roof), who will service it (maybe your seller?) and think about a good insurance (you don't want it nicked or damaged)

While everyone is different I can say that on my case.

Kids love it.
Mum loves it.
Dad feels vindicated.

May 27, 2026
Unprompted review

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