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Urbanbreeze Reviews 

78
•
TrustScore 1 out of 5

1.2

Furniture Store
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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, most reviewers were let down by their experience overall. Many customers reported not receiving their ordered items, even after waiting for several months. Reviewers frequently encountered issues with tracking information, often finding it to be inaccurate or non-functional, with order statuses remaining unchanged. The company's website and tracking links often became inaccessible or disappeared shortly after orders were placed. Many people also experienced a complete lack of response to their inquiries and emails. A significant number of consumers reported receiving incorrect or cheap items, such as bracelets, instead of the products they ordered. These experiences led many to question the business's reliability.

What people talk about most

Order

Users describe negative interactions with order, with many reporting that their ordered items, such as... See more

Delivery service

Reviewers express widespread dissatisfaction with the delivery service, citing numerous instances where... See more

Product

Consumers express significant dissatisfaction with the product, frequently reporting that they never received... See more

Website

Reviewers highlight negative aspects of the website, with many consumers reporting that the site and its... See more

Response time

Customers consistently note negative experiences with response times, with many reporting that their emails... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Ordered a robobot hoover July 27th ish, received obligatory email to track but like other people it stuck on clearing customs. Emailed & got answer that it would take a little longer(!) than expected.... See more

Rated 1 out of 5 stars

Just Awful. Placed an order on May 1, 2025 (over 12 weeks ago) and I haven't not received my items yet. It's ridiculous. Have contacted them (by email because no phone number to be found) multiple tim... See more

Rated 1 out of 5 stars

I ordered an item 3 months ago from urbanbreeze.net and never received my package. They will not provide me with USPS tracking information only the fake 4 digit number they give you to track through t... See more

Rated 1 out of 5 stars

Unfortunately can’t put a zero. Seemed at the time that it was a legit website - they were investing in retargeting advertising through Facebook. Got a confirmation email for a screen for my laptop a... See more

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Living Room Furniture Store

Contact info

1.2

Bad

TrustScore 1 out of 5

78 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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1.2

All reviews

(78)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

I ordered a couch for $109.95 and…

I ordered a couch for $109.95 and received a cheap bracelet. When I inquired where is my couch, they simply said it was a gift for the shipping delay. When I tried to open their website to track my couch as they instructed me to, their website is no longer up!!! DON'T BUY FROM THEM!! IT IS A TOTAL SCAM!!

August 13, 2025
Unprompted review
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Rated 1 out of 5 stars

Never received the item

Never received the item. Tried to contact on numerous occasions and they didn't even have the decency to respond. I am now almost £70 out of pocket with nothing to show for it. This company is a complete scam

May 1, 2025
Unprompted review
Rated 1 out of 5 stars

Fraudulent shop

This company is a scam I ordered a sofa on 20.07.25. Nothing has arrived so far. About 3 weeks ago, it was written that the order had reached its destination country and I still have nothing. They also don't respond to emails, it's a scam. I lost my money. Adds updates. Today 12.10.25 no longer has contact, the site no longer opens.

July 20, 2025
Unprompted review
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Rated 1 out of 5 stars

I ordered an item over 3 months ago from…

I ordered an item 3 months ago from urbanbreeze.net and never received my package. They will not provide me with USPS tracking information only the fake 4 digit number they give you to track through them. I’ve never had such a horrible experience and unprofessional customer service. They send me the same email word for word when I email them regarding my package. They also will not give me a refund. This site needs to be stopped and shut down immediately for stealing people’s hard earned money. Please do not order from these scammers. You might as well flush your money down the toilet!

June 28, 2025
Unprompted review
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Rated 1 out of 5 stars

DO NOT ORDER… THIS IS A SCAM

DO NOT ORDER… THIS IS A SCAM
Same as other reviews.. ordered two chairs and received some cheap bracelet in post, no return address or name. Tracking is a lie always saying waiting on customs clearance.

July 19, 2025
Unprompted review
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Rated 1 out of 5 stars

Order didnt arrived

Order didnt arrived. Total scam. Message them about the order but no response. Just hope they get their karma real bad for taking people's money. I wish I can give negative 0 for feedback I would

August 4, 2025
Unprompted review
Rated 1 out of 5 stars

Zero stars

Zero stars. Total scam! Order a foam armchair 1 July, nothing until end of September. The so called real time order tracking is a scam. Received a shitty bracelet in unmarked envelope that I can’t event trace back to Urban Breeze. Can some charity law firm please take them to court.

September 18, 2025
Unprompted review
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