UrbanClap Reviews 

Had to rate one star as negative was not option. One should not do what they are not capable of doing as it creates unnecessary issues for consumers

Extremely Disappointed with Urban Company's RO Purifier Service.

I opted for Urban Company's RO purifier service based on their good reviews, expecting a reliable and hassle-free experience. Unfortunately, the actual experience has been quite the opposite — their customer service has been one of the worst I've encountered.

We started facing issues with the water quality — a noticeable smell — and requested a filter change. Instead of addressing the concern, we were told that a TDS check and a video call "confirmed" everything was fine. It's unclear how a video call or a basic TDS reading can accurately diagnose an internal filtration issue. This response felt dismissive and technically unconvincing.

Despite calling customer service multiple times, we kept receiving the same repetitive response with no real resolution. Even when I explicitly offered to pay for a filter change myself — since I was confident about the issue — I was told that filters "cannot be changed before two years," regardless of the actual problem or my willingness to pay. I even offered to pay for a technician visit and the full service cost just to get the filter changed, but I was told this wasn't possible either. I honestly don't understand what kind of customer service model refuses a paying customer's reasonable request.

The most disappointing part was when I mentioned I was considering switching to another service provider. Instead of trying to retain a customer or address the concern, the response was simply, "It's fine for us anyway." This kind of indifference is shocking for a company that positions itself as customer-first.

Overall, the lack of accountability, poor issue resolution, and indifferent attitude have left me extremely unsatisfied. I would not recommend Urban Company's RO purifier service based on this experience.

Very bad professionalism from help centre .urban company doesn’t have any trained professionals to manage customer queries

Unprofessional. No follow ups; cancellations galore. How can a service provider be so laid back

Iam writing to formally register a grievance regarding the service I booked on 18 July at 2:30 PM.

The service booked and fully paid for was:

Basic Saree Draping
Advanced Hair Styling
What I received was an incomplete service, highly unprofessional behaviour from the assigned stylist, and an extremely distressing customer experience. Despite explaining the incident multiple times to your customer support team, I am disappointed that Urban Company continues to refuse a full refund. Given the circumstances, a full refund is the absolute minimum resolution expected.

The assigned stylist was Ms. Haseena Begum (Phone: +91-22-69717510).

The issues encountered were as follows:

Failure to deliver the requested hairstyle
I had clearly communicated the hairstyle I wanted. Instead of following my request, the stylist ignored my instructions entirely and proceeded with a hairstyle of her own choice.
Repeated inappropriate personal remarks and body shaming
Throughout the appointment, she made several completely unsolicited and offensive personal comments, including:

Asking whether my weight was genetic.
Commenting that I looked like a "7th or 8th grade student."
Criticizing my haircut by questioning why my hair had been cut with so little volume.
These comments were entirely irrelevant to the service being provided. I had booked a professional beauty service, not an opportunity to be judged, criticized, or body-shamed. Such behaviour is unacceptable and caused significant embarrassment and emotional distress.

Incomplete paid service
The booking included both advanced hair styling and basic saree draping. However, the stylist left the premises before completing the saree draping, leaving the service unfinished. This alone constitutes a clear failure to provide the service that was booked and paid for.
Argumentative and unprofessional conduct
Instead of acknowledging the incomplete service or apologizing, the stylist became argumentative. She even questioned why I had complained to my mother, which was entirely inappropriate and demonstrates a complete lack of professionalism and customer etiquette.
False information provided to Customer Support
After we contacted Urban Company regarding the incident, the stylist falsely claimed that she had completed the service. This statement is factually incorrect. The saree draping was left incomplete, and any assertion otherwise is a misrepresentation of what actually occurred.
What is equally disappointing is Urban Company's handling of this complaint. I have explained the situation multiple times, yet the response has been focused on denying a full refund rather than acknowledging the seriousness of:

the incomplete paid service,
the inappropriate and insulting behaviour of the stylist,
the emotional distress caused, and
the inaccurate information subsequently provided by the stylist.
As a customer, I trusted Urban Company to provide trained professionals who would conduct themselves respectfully and deliver the services paid for. Instead, I was subjected to an experience that was humiliating, disrespectful, and far below any This complaint is not merely about dissatisfaction with a hairstyle. It concerns unprofessional conduct, body-shaming, failure to complete a paid service, misrepresentation of facts to customer support, and Urban Company's refusal to take adequate responsibility despite repeated explanations.acceptable standard of customer service. A full refund was requested but urban company has refused to pay the refund

Very disappointed with their service. After having a confirmed appointment for deep cleaning that was booked and fully paid for 2 days in advance, I get an alert 1 hour before the scheduled visit that its cancelled.

Worse still, there is no slot that can be booked for rescheduling. It just asks to wait. The dumb AI assistant on chat is no good either.

I wish these guys ramp up their professional ethics else it will suffer an early decline and collapse

Santosh visited my home to repair my air conditioner, but he did not fix it properly. The installation/fitting was not done correctly, and instead, he damaged some parts of my AC.Kindly arrange for Santosh to visit my home immediately and resolve the issue properly. Otherwise, I will be forced to escalate this matter and file a formal complaint.I have mentioned my contact number below for your reference.

Agent name - Santosh pal

Agent number -9123683474

If possible I will give in negative. Pathetic service. Some agent came to my society 'Satya The Hermitage' sec 103 gurgaon and I took their subscription by paying for 1 month in advance where they said, 3 bookings free for 1 month. Half the month gone and I booked 2 times but everytime they will cancel the service like just 10 mins before the scheduled time saying the expert is not available etc. useless company who is out there to just scam people and make money. THEY NEVER HAVE ANY OF THEIR SO CALLED EXPERT AVAILABLE, THEY WILL KEEP CANCELLING THE ORDER UNTIL YOUR 1 MONTH SUBSCRIBTION IS OVER!! PATHETIC COMPANY , THEY ARE JUST ANOTHER SCAM. DONT WASTE YOUR MONEY ON THEM.

Highly not recommended
They are ditchers
Took money
Didn’t work at all , lied that they are coming back and ran away
Stay away from such companies
They claim to be good but fakers

Carpenter completed only half the work, collected the full payment, and stopped responding. I trusted Urban Company, but the issue is still unresolved, and I haven't received a refund or completion of the pending work. Very poor customer experience.

I never imagined I'd have to write a post like this, but my experience with Urban Company today has left me extremely disappointed.
On 14th July 2026, I booked a Salon Luxe appointment for 5:30 PM. I specifically chose the Luxe category because it is advertised as a premium service delivered by the company's best professionals. Naturally, I expected a premium experience to match the premium price.
My booking included threading, waxing, and a pedicure.
The professional arrived on time, but the very first protocol was overlooked. The mandatory service OTP was never requested before the appointment began, despite this being a standard Urban Company process.
While the wax was heating, the threading began. Right from the start, the service felt unusually rough. My eyes were watering because of the amount of pulling, but I chose to trust the professional and let the service continue.
Before my eyebrows were touched, I clearly instructed that I only wanted the extra hair cleaned up and that the shape should be maintained. I specifically requested that my eyebrows should not be made thinner.
When I looked in the mirror, I was shocked. One eyebrow looked fine, but the other had been made significantly thinner, with the tail end noticeably shortened. My eyebrows were no longer symmetrical.
For many people, eyebrows are a defining part of their appearance. A mistake like this cannot be corrected immediately, it takes weeks for the hair to grow back.
When I pointed this out, instead of acknowledging the mistake, I was told that there wasn't enough hair on that side. There was no accountability or attempt to understand why I was upset.
At that point, I decided not to continue with the waxing and pedicure and immediately raised a complaint through the Urban Company app.
What happened next was even more surprising. While I was speaking to customer support, the professional packed up and left my home without my consent or any resolution. Shortly afterwards, I received a call asking me to cancel the booking myself, which I refused to do.
The customer support experience was equally disappointing. I had to explain the entire incident repeatedly to multiple people. Despite escalating the matter, the only resolution offered was a refund for the incomplete service and a ₹300 compensation on a booking worth ₹2,554.
What disappointed me most was that there was no genuine attempt to resolve the situation. Despite explaining that I had booked this appointment because I have an important function next week and wouldn't have time for another appointment later, no effort was made to arrange another professional to complete the pending services.
This wasn't just about a refund. It was about the poor quality of service, the lack of accountability, the inconvenience caused, and the complete absence of empathy.
When customers choose your most premium category, they expect trained professionals, adherence to service protocols, and a customer support team empowered to resolve genuine concerns, not token compensation.
I'm sharing this experience because brands are built not only on the quality of their services but also on how they respond when things go wrong. Unfortunately, my experience with Urban Company today fell short on both counts.
I sincerely hope Urban Company reviews this incident seriously, strengthens its quality checks, ensures service protocols are followed, and improves the way genuine customer grievances are handled.
#UrbanCompany #SalonLuxe #CustomerExperience #CustomerService #ServiceQuality #ConsumerRights

Hidden charges on the Insta help Packs. When you try to claim the pack they will charge an extra price for the recommendation professional. They know that we'll be booking the professional and forces us to pay an extra amount like ₹9 or ₹15 or ₹20 so on for every booking. If you want to encourage your partners please pay from your pockets not from customers
I want to cancel my packs and want my refund. I don't suggest an urban company for any services. And worse customer service support.

I paid more than 8000 to UrbanClap for a 2bhk house cleaning and what a terrible job done by the team. They also took an advantage of an old man who was there during the cleaning and was not in a position to check all their work.
They are giving me 2600 and asking me to forget it. UrbanClap is a scandal it is boldly cheating on its clients. Will go to consumer forum as well.

Farud campany they are cheeting with us I give my tv for repairing without changing anything they bill 7500 and in next day same issue I will take legal action

⁶The personnel do not complete the work on time...the person who comes to our service collects extra money and says he will come the next and will not return. If you call urban company they will say that they will send person to complete work...but they won't send..its waste of our time and money

Highly unprofessional and unskilled professional on board. After visit they will tell the repair not possible.
Happened multiple times with me and UC has no regret on it. Not sure how they are still running the business.

Worst company ever . They destroyed my hair by using cheap and outdated blowdry tools . And on top of that they didn’t even give me a refund .

I had a very disappointing experience. I paid in advance and scheduled an appointment, but no one contacted me or arrived at the scheduled time. The booking was cancelled without any proper explanation.

The worst part is that I have still not received my refund. When I tried to book the service again, the app asked me to make another payment instead of using the amount I had already paid.

This is completely unacceptable. Poor customer service, poor communication, and a frustrating experience. I expected much better. I would not recommend this service unless they improve their customer support and refund process.This version is firm and factual. Definitely this is very cheating to people please don't use this service. Big fraud people are Urban clap company.

Extremely Disappointed with Urban Company – Worst After-Sales Service

I have been an Urban Company customer for more than 2 years and even renewed my Native Water Purifier subscription because I trusted the brand. Unfortunately, the moment my purifier required service under warranty, that trust completely disappeared.

For over a month, I have been following up almost every single day. I have raised complaints, chatted with support, and explained the issue multiple times, but all I have received are apologies and repeated promises that “a technician will be assigned.” Every day I am asked to wait, yet the problem remains unresolved.

The purifier has not been functioning properly since it was serviced, leaving my family without a working water purifier for an unacceptably long time. Despite repeatedly explaining the urgency, no one at Urban Company has taken this issue seriously.

What is most disappointing is:

* New installations seem to receive immediate attention.
* Existing customers with warranty issues are continuously ignored.
* Every support executive gives the same scripted responses without providing an actual solution.
* I have spent countless hours following up, yet no one has taken ownership of resolving the issue.

I have always trusted Urban Company and renewed my subscription in good faith, but this experience has shown me that their after-sales service and warranty support are extremely disappointing.

I am now left with no option but to share my experience publicly and escalate this matter until it is resolved.

Urban Company, please stop sending apologies and start providing solutions. A premium service is measured not by how quickly you sell a product, but by how responsibly you support your existing customers.

I sincerely hope no other customer has to go through this kind of experience.

Too bad service. I don't like UC's service. Size many things in house is misplace. Like hand wash and manu things, they don't clean properly living room, bedroom and kitchen. I waste my money.