UrbanClap Reviews 

Very poor service. If you book a cleaner after 3pm, there is a high chance they will not show up. They will initially claim they are running late, seemingly hoping you do not contact customer service. When you do contact the call centre, you are told the cleaner is on the way, yet hours later nobody arrives.

On multiple occasions, the cleaner has then messaged to say they are tired and that attending the booking would take them beyond their working hours. It feels like excuses are being made to avoid completing the job.

Management appear to have no control over the cleaners or drivers, and customer service provides inaccurate updates. This has happened to me four times now, so it is clearly not a one-off issue.

Very disappointing and unreliable service. I would not recommend this company.

Basically the company is shit. Hired Biplob for one aircon cleaning due to leakage and now all 3 units are not working due to short circuit. Workers have no safety harness going out the aircon ledge. And now my main compressor isolator been burnt due to the short circuit. Company does not want to take responsibility and still want to incur charges to fix what their staff has created. They are not properly trained and when shit goes wrong you’ll bear the price. Careful of engaging their service

urban company warranty is a Scam . Their customer care doesn't support customers , their technicians intentionally leaked the ac gas and ac was working fine frommlast 6 months . one visit from them caused gas leakage . they have no support for it

If there is way to give less than 1 star, I want to give it

If you call them just for a AC service, they come up with issues like needing a gas refill or a gas leak repair to demand extra money; if you refuse, they cancel the service and deduct a ₹200 charge. It is better to get the service done by a local technician.

My AC installation person removed my ac Gas & charged nearly 8000/- & then asked seperate 2000 directly to pay him to refill the gas. But we booked uninstallation also 1 day before by UC the person checked our Gas & time n again confirmed no need to refill gas. Enough gas is there.
I need explanation how in 1day my full gas was gone? I asked the installation guys how is it possible; but they had no answer but to say " we doknow but gas is low!" Now after spending nearly 10K together uninstallation & installation our AC is not cooling atall

1) my appointment was booked for 4pm I was watching where the man had reached and it kept saying 10mins so at 4:20pm I contacted customer service and they said sorry for the delay can we send someone at 5:30pm
2) the guy cleaning left water on the wall the leakage and now I have to get my wall painted
3) I have 4 acs units, I took out all the remotes before they arrived and by the end of it one of my ac remotes was missing, we could not find it where they misplaced it, so I told them just to leave I’ll keep looking, still haven’t found it.
WILL PAY MORE TO SOMEONE ELSE THEN USE THIS COMPANY AGAIN.
And cleaning 3 acs took them over 3 hours, 1hour per ac.

I have booked a party makeup and the beautisian didnt arrive. Neither did I get any notification. When I tried calling customer care I was talking to virtual agent for a long time b4 i could reach a real person. I missed most part of the ceremony and as compensation they were just offering me 200 rs. I am never using this platform anymore

Horrible service, they destroy a table and now I am left to the consequences of repair it. Compensation is 1/6 of the cost of the table.

The recent insta help which urban company providing nowadays is a total scam. UC is charging high price like 1 hour help for 250+ Rs is a total fraud they are doing with the customers. The insta workers are not good at work with negative attitude also there are reports they steal money from houses while doing household work like mopping or dusting. Be careful while using instahelp from UC.

Urban Company is just a trap to customers. As non qualified, unskilled & low grade workers giving substandard services and extracting higher amount. Indian legal judiciary should ban such illegal company to safeguard customers. No customer support number & email ID. They use filthy and unprofessional languages.

Such a bad app that no one should book from, horrible customer support and disgusting services

I have booked for 3AC servicing. during the service vendar said that there in Gas leackege problem in one AC. he said if you refill gas by urban will charge Rs.3200, If I personal refill then charge Rs. 2000. finly he refiil in Rs 2000.
After 2Day Ac not colling. when i call him he not picking phone.

Booked a bathroom cleaning service, but the worker refused to clean properly — he hesitated to remove hard water marks on tiles, which is the whole point of hiring a professional cleaner. Basic scrubbing with tile cleaner would have removed them easily, but he expected an already-clean bathroom to just rinse down.
To make it worse, there is no customer support call option — you're stuck chatting with telecallers who are equally unhelpful and unprofessional in their behavior.
Their payment policy is a trap — you must pay in advance, and if you cancel, they deduct service charges and take more than 7 days to refund the remaining amount.
This is not a professional cleaning service. They send workers who refuse to do the actual job, take your money upfront, and make it painful to get it back.
Do not fall into this trap. Save your money and hire a local professional instead.

Before serviving of split ac on 16th of April , the gas was sufficient, but after servicing there is just negligible gas.
Got it checked and came to know that gas has been taken out from outdoor unit
We started using it just two days back and found this cheating.

in summers due to high dimand of ac services they are keeping untrained people on the job and robbing customer money which i feel in 15-20- days after form service of my ac that my ac is still not been cleaned

STOP TRUSTING URBAN CLAP AND THEIR SERVICE BETTER TO CALL A LOCAL GUY FOR THE SAME

want to give 0 stars but no options

very unproffessional service.
technician left without completing job.

Why is it called insta help when nobody is available... Every day same status. Paid in advance and now everytime I have to wait for their free time as if my time is free always.
Always shows the slot for evening/afternoon or next day. When tried for advance booking a day before than also no slot is available. Means we have to suffer after paying. So , I found it of no use.

Worst company ever they broke my laptop and refused to give even the refund of amount we paid . Their support is worst just saying sorry . Not at all recomended

We have been regularly paying for massage services for my mother, who has a medical condition and depends on these appointments. Despite this, the company suddenly changed the assigned professional without any prior notification, communication, or concern for the inconvenience caused.

The most upsetting part was the behavior of their customer support representative, Ashish. When I called today to explain the situation and ask for help, his response was extremely rude and dismissive. Instead of trying to understand the issue or provide any support, he simply said, “Okay ma’am, we can’t do anything. We’ll give your refund back.”

There was absolutely no empathy, accountability, or professionalism in the conversation. It felt like the company genuinely did not care about the customer experience, even when the service involves someone elderly and medically sensitive.

People pay for these services expecting reliability, respect, and proper communication. Instead, we were treated like our concerns did not matter at all. Overall, this has been a waste of money and a very frustrating experience.

I charged twice for same service. When I asked for refund they asked me to wait 5-7 days but still I did not get any refund and now customer care supporter said u can not claim refund because of expiry.. lts not fair Urban company. U deduct amount directly from my account twice and now do not refund me. Try to clear my refund or else i will go to consumer court for fraud charges against you.