Urbanexcess Reviews 

Ordered a jacket on 24/10/2026.
Received incorrect item so immediately returned it requesting a refund. Today is 12/11/2026 and after numerous emails and broken promises, still no refund. Make your own mind up but for me, terrible experience and customer service.

Absolutely appalling. The customer service is none existent

Ordered jacket on Oct 23. According to FedEx the jacket is still within 33 miles from the company’s address in Slough UK. Sent emails all of which remain unanswered.

This company is linked to article store London. They sent me an item with a damaged sleeve hanging out of a bag ripped open. Are pretending they can't see what the issue is and will not confirm a refund on return of the item

The scarf is great quality & was about £20 cheaper than other sites. arrived very quickly.

Fast shipping to the US and best price

I've ordered from urban express before they have great customer service consistently

Easy shopping experience and fast delivery

Good selection of products online, really good pricing and swift service. I have used UE in the past and will use again.

Excellent and speedy service/delivery. Would recommend.

Wanted a Patagonia bag and found the bag on sale here. Never used this website. A bit apprehensive seeing the reviews.

Ordered the item at around 2pm
On Friday. DPD notification email saying that they’re expecting the parcel at 3:30 pm the same day and got the item
Delivered the next day.

Item just as described. Bargain. Can’t fault the company and this review is to balance the negatives one out there

I purchased 2x shirts online from the BHODE website back in April. BHODE & Urban Excess & Article appear to all be the same company.
The shirts arrived, but were too small for me.I had a mail exchange with Chris at BHODE about returning them & exchanging for XL versions instead. I arranged & paid for the return myself as I was told they do not have a returns service in Ireland. The return was delivered to the warehouse on 27 Apr 2026. Since then, nobody has responded to my emails. I sent 6x follow up emails over the course of the last month & have received no replies. I DM'd Bhode & Urban Excess & Article on Instagram & have gotten no response.
This has been a horrible customer experience. Really frustrating as I actually really like the shirts. They just were too small for me.
I am out of pocket over €200 & they have the shirts back.
Do not order from this company.

Not usually one to leave reviews, but after seeing some of the negative ones, I thought I’d share my own experience in case it helps someone else. The reviews definitely had me a bit apprehensive, but I went ahead with a purchase anyway and everything turned out good with no real issues at all.

I can see some people here saying it’s a scam, it definitely isn’t. I’ve no affiliation with the store whatsoever, I’m just someone based in Ireland sharing my own experience and have nothing to gain from leaving this review.

I purchased an item from Urban Excess and was given a tracking number straight away. I was a bit confused at first because when I checked it the next day, it showed as already delivered. I contacted them through their contact page and got a reply the following day explaining that the original tracking number was linked to their carrier’s signed delivery, which is why it showed as delivered. They then sent me the correct tracking number by email.

The issue was resolved within 24 hours and once the new tracking number was provided, I received regular updates until my item arrived shortly after.

I also understand that not having a phone number to call can make people a bit uneasy if something goes wrong, which is fair enough, but in my case their support team replied in less than 24 hours and sorted everything quickly.

I can only speak from my own experience, but I had no issues at all and my order arrived within a week of purchasing. I’d order from them again.

Garbage. Item was the wrong style and colour when it arrived and I had to pay to return it.

Please, beware of this website. It is 100% scam!

You pay, and there is no phone number. You get phishing emails saying you bought bitcoin, not the goods. All numbers mentioned in their email communication are fake.

The interface is set up via shopify, which means it looks legit, but it is not.

When you get an email with the tracking number, the number is fake. They make even no effort to try to make it as a real (DHL) tracking number.

I reported this e-shop to the Police in the UK. I also sent numerous e-mails to notify PayPal and DHL that they are phishing using their brands.

On top of that, this website (urbanexcess.com) is linked to article-london.com. Same scam website.

Btw. do not trust the store's address on either website. The store is inside the arcade, and you cannot check via Google Maps whether it is real.

Do not make the same mistake like me...

After this review was published, the merchant contacted me, claiming the order was shipped and provided yet another tracking number. This contradicts earlier information and reinforces my concerns that this site is nothing but a scam which sole purpose is to rob people in a broad daylight.

Do not use, never sent my refund for the order I received. Never replied to my emails either. Scammers

Was a bit apprehensive after reading some of the reviews.
Before ordering I contacted customer services to check item I wanted was in stock. Got a response within hours.
Placed order and it was delivered within a couple of days despite being over Christmas period.
So good service in my experience.

Ordered a load of clothes, paid for next day delivery, it said it was delivered but I received nothing, not heard from customer service, unable to track package through ‘TNT’…
I this is a scam website

I recently ordered an item which had an issue with the delivery, which I didn’t receive in the end. When I raised it with urban excess they immediately sent me out another item which I have received straight away. I honestly cannot fault them at all, really amazing service and a quick, helpful response.

I made an order and submitted for payment without realising I had finalised the order without requesting 1 day shipment ofr a birthday present. In addiiton I couldn't add the 10% discount code as it was emailed to me too late. I immediately messaged Urban Excess and they responded very quickly, sorting my issue and refunding the discount. Great communication and very friendly and efficient.