I’m really happy with the support from the Urban Ground team. We had an issue with our washing machine, and they handled it very quickly and professionally. They even replaced it with a new one, i... See more
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Excellent service from Mr.T. Tahir and Mrs. Lucia. Thank you Lucia and Tahir and because of both of you , i recommend Urban Ground. Lots to improve in maintenance of building tough. Kitchen extractor... See more
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Overall good experience Pros: 1. Clear communication using email and ticketing system 2. Cooperative staff. The team helped with a smooth move out process and Kaution return with proper d... See more
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They provided good service every step of the way; however, there were some problems with checking mails. Sometimes the e-mails you send there are not read. The person who worked with me was very helpf... See more
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Company details
Written by the company
We provide modern flats to working professionals. Select your new home from our portfolio and rent it from us within as little as 48 hours.
Contact info
Rheinsberger Str. 76/77, 10115, Berlin, Germany
- info@urbanground.de
- www.urbanground.de
3.9
Great
105 reviews
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Replied to 40% of negative reviews
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Urban Ground GMBH - Retained whole Deposit amt(3237 euro) and not refunded.
As an international professional, my experience moving out of an apartment managed by Urban Ground GmbH at Allee der Kosmonauten 25A (Berlin) has been deeply concerning. Prospective tenants—especially expats—should be extremely cautious before signing a lease with them.
Key Issues:
1. Withholding Deposit & Factoring Time-Barred Charges: I handed over the apartment on June 22, 2024. Under Section 548 Para. 1 of the German Civil Code (BGB), landlords have a strict 6-month statutory deadline to claim or offset damage claims. Instead of returning my €3,237.00 deposit, Urban Ground retroactively injected thousands of Euros in inflated charges into my account long after the 6-month statutory deadline expired on December 22, 2024 (§ 548 BGB).
2.Attempted Double Renting (§ 537 Para. 2 BGB): Although I vacated in June, Urban Ground charged me rent for July 2024 despite new occupants moving in. Under German civil law (§ 537 Abs. 2 BGB), landlords are strictly prohibited from collecting double rent. Urban Ground persistently refuses to produce electricity/water meter readings for July 2024 to conceal active utility consumption.
3.Unenforceable Clauses: They attempted to enforce painting charges using invalid general repair clauses (§ 7 Para. 7), which violate established case law from the German Federal Court of Justice (BGH).
4.Shifting Demands: After manufacturing fake balances, they passed the file to an external collection agency (Debtist) whose demand amounts constantly shift (from €2,257 down to €1,602) while passing the blame back and forth
Advice to international tenants: Document every handover detail, verify all charges against German tenancy law (Mietrecht), and know your legal rights regarding deposit returns.
November 2, 2026
Unprompted review
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Excellent Support and Quick Service
I’m really happy with the support from the Urban Ground team. We had an issue with our washing machine, and they handled it very quickly and professionally. They even replaced it with a new one, in coordination with the apartment owner.
The team is very friendly, supportive, and responsive. I especially appreciated that they kept following up until everything was fully resolved. I honestly didn’t expect such quick and good service.
Really satisfied with their support and would definitely recommend them!
September 16, 2026
Unprompted review
Reply from Urban Ground GmbH
Dear Vijeta,
Thank you so much for taking the time to share your experience with us. We truly appreciate your kind words and are very happy to hear that you felt supported throughout the process.
We understand how important it is to have essential appliances working properly, and we are glad that we could coordinate with the owner and resolve the washing machine issue for you as quickly as possible. Our goal is always to make sure our tenants receive reliable support and that issues are followed through until they are fully resolved.
Your feedback means a lot to our entire team and motivates us to continue providing responsive and tenant-focused service.
Thank you again for your trust and recommendation. We wish you all the best in your home.
Warm regards,
Urban Ground Team
Avoid At Any Costs !
I rented a room in a shared flat from Urban Ground for seven months. What should have been a simple move-out turned into a year-and-a-half ordeal that is still ongoing.
At move-out, Urban Ground claimed the whole apartment needed repainting and initially charged €660. I disputed this in detail. I sent timestamped photos from move-in day showing the marks they pointed to already existed before I ever lived there, and their own inspector verbally confirmed during the walkthrough that the floor had no scratches and one wall mark was pre-existing. None of this evidence changed their position in any meaningful way; they simply lowered the charge from €660 to €400 without ever explaining why, and kept pushing.
Then, months later, at the time of the actual deposit settlement, two more charges appeared out of nowhere: a "bathroom door damage" charge and a "kitchen/freezer" charge, each split evenly across all four tenants of the shared flat, with no evidence that I personally caused either issue. The bathroom door charge in particular didn't line up with their own documentation and invoice dates at all. In the freezer's case, I had reported it broken the day after I moved in, and Urban Ground confirmed in writing that they'd logged it, yet they still tried to bill me for it later as if it were new damage.
On top of that, the move-in and move-out protocols they produced didn't match each other, and Urban Ground never gave a straight answer when the inconsistencies were pointed out.
In total, they withheld over €500 of my deposit based on charges that don't hold up against their own documentation. I've now had to bring in a tenants' rights lawyer, who has reviewed everything and is actively pursuing this with Urban Ground on my behalf. Even a lawyer working from clear, dated evidence has found their responses evasive and their justifications inconsistent from one letter to the next.
I'm still fighting to get my money back more than a year after moving out, and if this isn't resolved soon, court is the next step. If you're considering renting from Urban Ground, know that you may need to document everything meticulously and be prepared for a long fight to get your deposit back.
September 15, 2026
Unprompted review
Reply from Urban Ground GmbH
Dear Mr. Dey,
Thank you for sharing your feedback. We appreciate the opportunity to clarify the situation and provide some additional context for transparency.
We would like to clarify that the matters mentioned in your review were not introduced only during the final deposit settlement. During the tenancy, we received and documented concerns regarding the condition and maintenance of the apartment. These concerns were communicated, and the necessary expectations regarding cleanliness and proper upkeep were shared in advance of the move-out.
As part of our responsibility as a housing provider, we carefully review feedback from all residents and assess situations based on the available information, communication history, inspection records, and supporting documentation. In this case, multiple communications took place regarding the condition of the apartment, and the opportunity was provided to address the identified points before the end of the tenancy.
Regarding the deposit settlement, the deductions were not based on assumptions or general wear and tear. The final calculation was based on documented findings, photographs, inspection records, invoices, and the actual work required after the tenancy. Where costs related to common areas or shared responsibilities were applicable, they were allocated proportionally rather than charged as a full amount to one individual.
We also carefully reviewed the information and documentation provided by you during the process. Tenant feedback is always considered; however, the final assessment must take into account the complete documentation available from the tenancy period and the condition of the apartment at handover.
We understand that deposit discussions can sometimes result in different views between tenants and housing providers. Nevertheless, our goal is always to handle such matters fairly, transparently, and based on documented facts.
We remain committed to providing a professional rental experience and encourage all residents to communicate concerns throughout their tenancy so that they can be addressed promptly and effectively.
Kind regards,
Urban Ground Team
Good, but bad service
I had a good time staying in my room. The room itself was good, and the kitchen and bathroom were also fine. However, I was quite disappointed with the service.
The lock on my door was broken from the moment I moved into the room. I had to call and email several times about this, and it was only fixed after three months. My fire alarm also went off randomly, which I reported several times by email. Unfortunately, no one ever came to check or fix the issue.
It also took several months after I moved out before I received my deposit back, which I found quite disappointing.
Overall, I was happy with the room and my stay, but I was disappointed with how long it took to resolve these problems, the lack of response to my complaints, and the delay in returning my deposit.
February 16, 2026
Unprompted review
Reply from Urban Ground GmbH
Dear Indy,
Thank you for taking the time to share your experience with us. We appreciate your positive feedback regarding the room and the apartment, and we also appreciate you highlighting areas where we can continue improving our service.
Regarding the maintenance concerns you mentioned, we would like to clarify that whenever a tenant reports an issue, we immediately review the matter and initiate the necessary steps with the responsible teams.
For certain repairs, such as door locks or technical issues, the process may require coordination and approval from different parties, including property management, facility management, owners, and external service providers. These additional coordination steps can sometimes extend the resolution timeline. However, this does not mean that the issue is ignored or that no action is being taken. We continuously follow up with the responsible parties to move such cases forward and ensure they are resolved.
In your case, the reported concerns were received, reviewed, and escalated to the relevant teams for further action. We understand that waiting for a resolution can be frustrating, and we appreciate your patience while the necessary coordination took place.
Regarding the deposit return, we understand that tenants naturally want to receive their deposit as soon as possible after moving out. However, the deposit process requires a proper review after the tenancy ends, including verification of the apartment condition, completion of administrative checks, and coordination between the relevant departments. As communicated to tenants, this process can take some time depending on the individual circumstances of each tenancy.
We always aim to complete the process as efficiently as possible while ensuring that all necessary checks are completed correctly and fairly.
We appreciate your feedback and will continue working on improving our communication, coordination, and overall tenant experience.
We wish you all the best for the future.
Kind regards,
Urban Ground Team
I’ll begin with something unusual
I’ll begin with something unusual for a five-star review: I was extremely nervous about this process at first. I’m American, and Urban Ground’s largely digital rental process is very different from what I was accustomed to. Almost everything can be handled online, which is incredibly convenient if you’re relocating from another city or country, but initially felt strange enough that I did extensive research before moving forward. I mention this not as a criticism, but because other international renters may have the same concerns. After going through the process myself, I can say without hesitation that Urban Ground is completely legitimate, professional, and, in my experience, exceptionally accommodating. My situation involved residency documentation and some communication difficulties that were entirely on my end, yet rather than treating those complications as a reason to move on to another applicant, they repeatedly worked with me and even stepped outside their normal procedures to help make everything work. In Berlin’s incredibly competitive housing market, being treated like a person rather than simply another application meant a great deal to me. I especially want to recognize Pranav Jani, who honestly felt more like my personal real estate agent than someone simply processing my application. I had A LOT of questions, and he consistently responded quickly, explained things clearly, reassured me when necessary, and never made me feel like I was being difficult for wanting to understand the process. Urban Ground also seems to be a more intimate company than its polished website and digital systems initially suggest. That concerned me at first because I wondered whether a smaller team could accommodate someone with as many questions and requests as I had. Instead, I learned that the size of a company and its capacity are two completely different things. Their smaller, more personal structure actually became one of their strengths because I never felt like I was being shuffled between departments or constantly explaining myself to someone new. As an American living in Germany, I also recognize that expectations around customer service can be culturally different, which made Urban Ground’s responsiveness and willingness to accommodate me stand out even more. What started as a rental process I was genuinely skeptical about completely changed my expectations of what a rental company can be. The digital process I initially questioned became incredibly convenient, and the smaller team I initially worried about provided some of the most personal service I have experienced. Urban Ground didn’t simply rent me an apartment; they earned my trust. Considering how cautious I was at the beginning, that is probably the strongest recommendation I can give them. And to Pranav specifically: thank you for your patience, professionalism, responsiveness, and for making an extremely stressful process considerably easier.
September 5, 2026
Unprompted review
Reply from Urban Ground GmbH
Dear Jae,
Thank you so much for taking the time to share such a thoughtful and detailed review. Your words truly mean a lot to our entire team.
We completely understand that moving to a new country and navigating a rental process in a different system can feel unfamiliar, especially when many steps are handled digitally. We are especially happy to hear that, despite your initial concerns, your experience helped build confidence and trust in our process.
Your feedback about feeling supported and personally taken care of is exactly what we strive for. While we use digital solutions to make renting easier and more accessible, we always want to keep the human connection at the centre of what we do.
We are particularly grateful for your kind words about Pranav. We will make sure to share your appreciation with him. His patience, responsiveness, and commitment to helping tenants through what can often be a stressful process represent the level of service we aim to provide every day.
Starting a new chapter in another country comes with many challenges, and we are honoured that Urban Ground could make your transition to Berlin a little smoother. Your trust, especially after your initial hesitation, is the greatest compliment we could receive.
Thank you again for choosing Urban Ground and for recommending us to other international renters. We wish you a wonderful time in your new home and all the best for your future in Germany.
Kind regards,
Urban Ground Team
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Happy with 2 members of Team but maintenance must be improved
Excellent service from Mr.T. Tahir and Mrs. Lucia. Thank you Lucia and Tahir and because of both of you , i recommend Urban Ground. Lots to improve in maintenance of building tough. Kitchen extractor was not working for long despite the fact my WG colleagues asked to fix It Many times.
October 1, 2025
Unprompted review
Reply from Urban Ground GmbH
Dear Av,
Thank you very much for taking the time to share your detailed feedback.
We are happy to hear that you had a positive experience with Mr. Tahir and Mrs. Lucia. We truly appreciate your kind words, and we will make sure to share your feedback with both of them.
At the same time, we appreciate your honest comments regarding the maintenance-related concerns. We understand that timely resolution of building-related issues is an important part of a comfortable living experience. We are continuously working on improving our processes and coordination with the responsible parties to ensure that reported issues are handled more efficiently.
Thank you again for your recommendation and for helping us identify areas where we can improve.
We wish you all the best.
Kind regards,
Urban Ground Team
Had a good expereince.
September 5, 2026
Unprompted review
Reply from Urban Ground GmbH
Dear Priya,
Thank you very much for taking the time to share your feedback.
We are happy to hear that you had a good experience with Urban Ground. Your feedback is highly appreciated and motivates our team to continue providing reliable support and a smooth rental experience for our tenants.
Thank you again for choosing Urban Ground, and we wish you all the best.
Kind regards,
Urban Ground Team
Overall good experience
Overall good experience
Pros:
1. Clear communication using email and ticketing system
2. Cooperative staff. The team helped with a smooth move out process and Kaution return with proper documentation.
3. For people having a hard time finding an apartment, they can be a good option.
Cons:
1. Sometimes there can be unresolved issues as there can be certain limitations on what they can help you with based on the apartment you are in. But you can encounter the same limitations in any other landlord setting that is similar.
2. Rents are a bit pricey.
Recommendation for people renting:
1. Make sure to photograph all the minor issues in the apartment while moving in as a general practice and share them all with them (your landlord) so the move-in conditions can be compared properly with the move-out conditions, which are photographs taken by your landlord. So you can save more of your Kaution.
January 31, 2026
Unprompted review
Reply from Urban Ground GmbH
Dear Ahmad,
Thank you very much for taking the time to share such detailed feedback about your experience with Urban Ground.
We are happy to hear that you appreciated our communication, ticketing system, and the support provided by our team during your move-out process and deposit return. We always aim to make the rental journey as transparent and smooth as possible for our tenants.
We also appreciate your constructive feedback regarding the challenges that can sometimes arise depending on the apartment or building. As you mentioned, certain limitations can exist in any rental setting, but we continuously work on improving our processes and supporting our tenants as much as possible.
Thank you as well for sharing your advice with future tenants regarding documenting the apartment condition at move-in. We completely agree that keeping a clear record of the apartment condition from the beginning is a helpful practice for both tenants and landlords and ensures a transparent move-out process.
We truly appreciate your recommendation and wish you all the best for the future.
Kind regards,
Urban Ground Team
Good option for international person looking for a home in new country
The app offers a wide range of places to stay, and it is easy to search. The support team replies promptly.
July 17, 2026
Unprompted review
Reply from Urban Ground GmbH
Dear Tran,
Thank you very much for sharing your feedback.
We are happy to hear that you found our platform helpful in your search for a home and that the process was easy to navigate. We especially appreciate your kind words about our support team and their responsiveness.
We understand how important reliable support is when moving to a new country, and we are glad we could assist you during your journey.
Thank you for choosing Urban Ground, and we wish you all the best in your new home.
Kind regards,
Urban Ground Team
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Professional Service
Jani was very professional, a good communicator and very respectful as well.
Thank you for your service.
September 1, 2026
Unprompted review
Reply from Urban Ground GmbH
Dear Ayuk,
Thank you very much for sharing your feedback.
We are happy to hear that you had a positive experience with our team and appreciated the professionalism, communication, and support provided.
Your kind words mean a lot to us, and we will make sure to share your feedback with the team member who assisted you.
Thank you for choosing Urban Ground.
Kind regards,
Urban Ground Team
Pranav was very helpful and every step…
Pranav was very helpful and every step was extremely clear. Very professional company!
August 25, 2026
Unprompted review
Reply from Urban Ground GmbH
Dear Karma,
Thank you very much for your kind feedback.
We are happy to hear that Mr.Pranav was able to support you and that the process was clear and straightforward. We truly appreciate your trust and are glad to know you had a positive experience with our team.
We will make sure to share your kind words with Pranav.
Thank you again for choosing Urban Ground.
Kind regards,
Urban Ground Team
While I ultimately ended up choosing…
While I ultimately ended up choosing another apartment, the team was professional, accomidating and supportive throughout the process. If I ever need housing support in the future, I would recommend urbanground
August 18, 2026
Unprompted review
Reply from Urban Ground GmbH
Dear Husam,
Thank you very much for taking the time to share your experience with us.
Although you ultimately decided on another apartment, we truly appreciate your kind words and are happy to hear that you found our team professional, supportive, and accommodating throughout the process.
We are glad that we could assist you during your apartment search and make the experience as smooth as possible. Your feedback means a lot to us and we will be happy to support you again in the future if you need any housing assistance.
We wish you all the best in your new home!
Kind regards,
Urban Ground Team
Janky AI but excellent team
Negotiating first contact was a little confusing due to the AI assistant they use but they were helpful and professional throughout the process once I got through to the actual team. There were initial complications while handing over the apartments but again, the team managed to handle all of them in short order. As it goes for the service I've experienced in Berlin so far, this was definitely one of my more positive experiences. Informative too. Thanks again, guys.
July 31, 2026
Unprompted review
Reply from Urban Ground GmbH
Dear Pitchandeey,
Thank you very much for taking the time to share your honest feedback with us.
We appreciate your comments regarding your experience with our AI assistant as well as your positive feedback about our team. We are continuously working on improving our technology to make the first interaction smoother and more intuitive, while ensuring that our team remains available whenever personal support is needed.
We are glad to hear that our team was able to assist you professionally throughout the process and resolve the challenges during the apartment handover quickly. Providing a transparent, supportive, and reliable experience for our tenants is very important to us.
Thank you again for your kind words and for choosing Urban Ground. We wish you all the best in your new home.
Kind regards,
Urban Ground Team
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Full fletch support
They provide support in German and English during tenancy, smooth onboarding and handover in a professional way.
July 20, 2026
Unprompted review
Reply from Urban Ground GmbH
Thank you very much for your kind feedback!
We are happy to hear that you had a positive experience with our support team and that our German and English communication helped make your tenancy journey smoother.
A professional onboarding and handover process is very important to us, and we appreciate you taking the time to share your experience.
We wish you all the best for the future!
Your Urban Ground Team
Everything was good
July 8, 2026
Unprompted review
Reply from Urban Ground GmbH
Thank you very much for your 5-star review.
We are happy to hear that everything went well and that you had a positive experience with Urban Ground. Your feedback is greatly appreciated and motivates our team to continue providing reliable and smooth support to our tenants.
Thank you again for your trust and support.
Kind regards,
Team Urban Ground
Deceptive measurements
the way of measuring how big is the room is not clear at all its says on the website 19 m² when I saw the room it was like 2m × 4m and a balcony that's 1m × 1m
and when I asked why does it say on Website it's 19m² she said they count also the shared space like the kitchen and the bathroom
July 4, 2026
Unprompted review
Reply from Urban Ground GmbH
Thank you for sharing your feedback.
We are sorry to hear that you felt the room size information was unclear. We would like to clarify that the stated 19 m² refers to the total allocated living area, which includes the tenant’s private room as well as the proportionate share of shared areas (such as the kitchen, bathroom, and other communal spaces), where applicable.
We always aim to provide transparent and accurate information in our listings and include details about the apartment layout and shared facilities so that tenants can make an informed decision before booking.
We appreciate your feedback and will review how we can make the presentation of room sizes even clearer in the future to avoid any misunderstandings.
Thank you again for bringing this to our attention.
Kind regards,
Team Urban Ground
It was so helpful
July 3, 2026
Unprompted review
Reply from Urban Ground GmbH
Thank you very much for your kind feedback and for leaving us a 5-star review.
We are glad to hear that our support was helpful and that we could assist you during your experience with Urban Ground. Your positive feedback means a lot to our team and encourages us to continue providing helpful and reliable service.
Thank you again for your trust and support.
Kind regards,
Team Urban Ground
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Mr Pranav jani
Mr. Pranav Jani helped us a lot in finding a better apartment by carefully listening to all our concerns and requirements. He was very patient, understanding, and supportive throughout the process. We are truly thankful for his help and effort. Highly recommended for anyone looking for reliable assistance in finding housing
July 2, 2026
Unprompted review
Reply from Urban Ground GmbH
Thank you very much for your wonderful feedback!
We are delighted to hear that Mr. Pranav Jani was able to support you throughout your apartment search and help you find a suitable home.
At Urban Ground, we believe that understanding our tenants’ individual needs and providing reliable support throughout the process is essential. We truly appreciate your kind words about Pranav’s patience, understanding, and dedication.
We will make sure to share your feedback with him.
Thank you again for your recommendation, and we wish you a great experience in your new apartment!
Kind regards,
Your Urban Ground Team
Reply from Urban Ground GmbH
Thank you very much for your positive feedback and for taking the time to leave us a review.
We are happy to hear that your apartment viewing experience went well. Your feedback is greatly appreciated and encourages our team to continue providing a smooth and helpful experience for our tenants.
Thank you again for your trust and support.
Kind regards,
Team Urban Ground
My experiences with Urban Ground GmbH
The tap water in the property offered by Urban Ground GmbH at Spreestraße 8, 12555 Berlin have Legionella. According to Urban Ground, however, this is not a problem and not grounds for a rent reduction. The resulting rent reduction has now been handed over to a debt collection agency.
February 28, 2026
Unprompted review
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