Urban Ground GmbH Reviews 

It took me 2.5 years to know that these guys are cheaters, they will eat away your deposit money will not give a penny back to you for all the silly reasons. Very hard to reach out to a conclusion. I stayed with them for almost 2.5 years, there was a damage that I reported during my tenancy and they tried to make me to pay for non damaged items as well so they didn't get it repaired. After I vacate the property they didn't refund my money till date( 6 months after I vacate), they didn't bother to inform me about the refund. After I send query about my money they turned me down saying the damage costs are covered half my deposit, remaining half is for cleaning and painting ( for small patches). 3000 euros they charge me. Do not trust these guys, do not put your hard earned money into their pockets which you will never see again. Very bad experience, they take advantage of expats who can't complain or fight them. At first they speak and respond in a timely manner to get you into their property, after you vacate their property then they will show you their true colours. You can find houses in Berlin without these guys help, be patient. I stayed in different countries but never came across such scammers.

Urban Ground was incredibly helpful and responsive, answering all of my questions in a timely and friendly manner. They made the whole process of finding and securing an apartment in Berlin much simpler than I anticipated. I appreciated their professionalism and attention to detail.

We paid Urbanground 100 euros to reserve an appartment. On their website they state that they will return this money if you cancel within 24 hours. That is exactly what we did. We didn't recieve any money back after more than three weeks and Urbanground does not respond to our e-mails.

Apart from this all the houses on offer are incredibly overpriced. This is a company that uses the current situation around housing in Berlin to make a lot of money. Of course this is not illegal, but in my opnion it isn't a fair way to make money either.

We had very good experience with urban ground. Everything went smoothly. Searching for an apartment, viewing it, signing the contract, Move in handoff, the stay, move out handoff and refund of deposit. The support team is amazing at urban ground. They listen and do their best to accommodate the request. I always recommend urban ground to anyone who is looking for ready to move in house . We also received the refund amount within 2 weeks which is great as per the timelines compared to other providers. No complaints. It was a very pleasant partnership.

Best renting experience ever. All process took 2 days from first visit to our new amazing apartments❤️ Thanks to Aniketa and Habakuk

Urban Ground is an excellent choice to find a home, offering a great reachability about itself and as for the houses and apartments offering completeness with many details, with a great team quickly responding to contacts and possible questions with high professionality and care.
I've been assisted very kindly and efficiently since my first contacts, and helped during the various phases of the handling of the procedures to be able to get my new home.
The place is very nice and comfortable, in an amazing state, with very good finishes, welcoming and greatly equipped and organized.
Also after my move-in, I've been able to get a very good support for any question or necessity of contact, having the team to be very attentive to my preferences and well responding and proactive in solving any possible problem, more then being very good reachable.
Plus, having the possibility to speak English since the beginning and during all of the contacts makes the whole process very easier if needed.
Finally, the life inside the house is very good, is possible to relax and the area around is very nice as the building is well located, giving every day a fabulous living experience.

Moving to a different country is very difficult, especially with a family. Thanks to Urbanground, our move to Berlin was simple, efficient and very convenient. The apartment was very well furnished and in a beautiful location. The handover was also very smooth, along with support.

Had a great experience with Urban Ground in Berlin. The booking works on a first-come-first-served basis so it saves you a lot of the headaches of going through the painful process of housing search in Berlin. Even though the rent prices may be comparatively a little higher (anyway, renting costs are out of control around the world in 2022), the apartments are in great condition and the service is very professional. They also give support in English for non-german speakers. I had a few questions regarding the apartment and the Urban Ground team responded very quickly via phone and e-mail. Overall I would definitely recommend the service and I'm very happy I discovered Urban Ground. Cheers Filipe

It was convenient moving to a new apartment with Urban Ground. The apartment was really clean and nice and they took care of everything and were really supportive.

Thank you for helping me find an accommodation in Berlin in a very short period of time 🙂 so far Had a very pleasant experience with Urban Ground. Very prompt and friendly and polite staff.

I extremely appreciate the quality of service what Urban Ground provides. From the initial process of signing the contract to providing support during your routine days, I am really very happy about to be a client of Urban Ground.

Thank you for making things smooth and easier Urban Ground!

Everything works very smoothly with Urban Grounds and you get very friendly and flexible customer service! Responses to emails or calls come within a day. Can definitely recommend! :)

Urban Ground are very well organized, courteous and responsive to all tenants inquiries, issues and follow-up actions. All of this makes them a very efficient in customer management experience for all tenants.

Great room, responds quickly

No complaints here. They made the entire process easy, and the rental is great; it is exactly the way it was presented in the ad. And the Urban Ground team has been very courteous and helpful throughout. 👍

Trustworthy people. I stayed as a tenant in their apartment and they are honest people. Everything is made transparent. No hidden costs. The apartment is modern and clean. The rent might be a tiny bit above what you expect, but it's a fair price to pay considering the transparency and professionalism they have. During these Covid times, they went out of their way to help me.

Thank you Urban Ground!

First of all, we are totally glad that we found UrbanGround and the relevant people from there. The team has been very helpful to us in relation to our apartment search, viewing, handover, and the rest of the process. They are all very responsive, friendly, aware of all necessary details, and always eager to help solving issues very quickly. Also, being able to make a reservation for viewing easily and to upload documents in the digital platform are really cool. I would to thank all UrbanGround team for this great experience!

All in all, I can say that Urbanground provided what I expected from them. The cost-performance ratio was reasonable, but the places are more expensive than „normal“ flats in Berlin. However, this high price brings a lot of convenience as all expenses (except the German public broadcast fee (Rundfunkbeitrag)) are covered within the rent. The customer support was always friendly and with very quick response times, however it could even be more professionalised.
Urbanground held their promise of finding a flat in Berlin quick and easily, which comes at the rather high prices for their flats. Their target group are especially international high-income people moving to Berlin for a limited amount of time, that don’t want to waste much time on finding a flat there. Concluding, I would give Urbanground a 3,5-star review, as there are many aspects to improve, and the rents are quite high. As Trustpilot allows only full star reviews and my direct contact with the people at Urbanground usually has been very friendly I give a 4-star rating here.

1. Finding a flat and rental process at Urbanground

The „one-click-service“ of Urbanground is a very convenient way of quickly finding a place to stay in Berlin. The available flats are directly listed on their website and can be more-or-less booked as easy as a hotel room. The whole rental process is completely digitalised and the „classical paperwork“ can be carried out fully online, including all necessary signatures etc. Here I must add that this service is not common practice within German landlords and housing companies.

2. Cost-performance ratio

The price of the apartments of Urbanground is definitely on the upper limit of what is actually legally allowed in Germany and Berlin. The defined cold rent in my contract was exactly fixed to the maximal amount that legally is allowed in comparison to common rental prices as stated in the yearly released „Mietspiegel“ (rent index) for Berlin. When renting a flat in Germany, usually most of the additional expenses must be paid by the tenant and more important, must be organised by the tenants themselves. At Urbanground only the mandatory German public broadcast fee (Rundfunkbeitrag) was not included in the rent and had to be paid separately.
Here, Urbanground provides a convenient all-inclusive service where you don’t have to care about any of these expenses and organisation of all the services.
Additionally, depending on the flat and contract, Urbanground provides furniture for the whole flat, which is another service that is not common among German landlords and housing companies.
All in all, the cost-performance ratio for my apartment was ok, regarding the upper mentioned factors and the fact that I moved into a central Berlin-located brand new apartment.

3. Service and customer support

The responsible persons for the customer support at Urbanground were usually available quite well via email and mostly via telephone. For all problems that occurred, the guys at Urbanground usually tried their best to fix them as soon as possible. Especially, I must highlight my good communication with Deniz, who always tried her best to solve any problems even at weekends or bank holidays!
However, Urbanground is usually not the owner of the apartments they offer. This brings the problem that most of the issues occurring cannot be solved by the Urbanground people themselves and the need to contact the flat/house owners. This leads sometimes to some longer periods until problems are fixed but is an issue that I cannot really blame the team of Urbanground for.
Since most flats and apartments, they offer are brand new there occurred some issues during my stay with Urbanground. These included for example some internet connection issues or the fact that the digital lock system had to be reprogrammed once, as it was not properly configured by the installing company.
All in all, I think there is still more room for improvement of the customer service to bring it on a higher level of professionality. An online ticket service, with the ability to check the current status for the tenants and a 24 h-telephone hotline for emergencies would be a really great improvement in the customer service.

4. Pay-back of the security deposit

From my security deposit, the sum for cleaning the apartment, as agreed in the renting contract was subtracted. Furthermore, they fixed some minor defects in the apartment, which let to other costs. However, in direct contact with the Urbanground guys, we agreed on a reasonable sum for these repairs. I received the deposit back within two months, which is fully ok and within the legal requirements in Germany.

Pretty good company. They always respond- even if not immediately, take care of their apartments- even if not perfect, and provide easy electronic communication and documents. They also returned the Kaution very fast after i moved. Compared to how low standards many companies in Berlin have, they are pretty good and cooperative.

Urban Ground definitely met my expectations when I was looking for an apartment to stay in Berlin after moving to the city for my new job. The entire team is super organized and always communicate effectively and promptly.

During the apartment inquiry stage, and with my taste for quality living, Urban Ground provided me with a list of modern apartments to choose for rent, and all their apartments contain high quality furnishings. If modern apartments in newly built buildings is your thing, then Urban Ground is a place to go, because I have myself got the opportunity to live in brand new apartments provided by Urban Ground whereby I was the first occupancy tenant.

I really enjoyed living in centrally located apartments offered by Urban Ground and I would like to thank the entire Urban Ground team for giving me such an amazing living experience in Berlin!!!