I have purchased 2 units for our king single beds and am very satisfied with the results. I for one, suffer from severe leg cramp when sleeping. Since using your product (mat under the bottom sheet) I... See more
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The information on the website was very clear and all my questions were answered. I could not believe how quickly my grounding sheet arrived! The quality of the product and even the packaging is o... See more
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I waited to review my Red light panel. It's been three months, and it's working. I was a hairdresser for 43 years that takes a toll on the body, chronic back pain, shoulder issues, neck pain... See more
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Received to Sydney in 2 days. I've had a niggling shoulder injury for around 12 months from a reformer class with weights, and literally overnight I'm able to bend back my arm again and rest it behind... See more
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Company details
Written by the company
We are a family-owned Australian business specializing in grounding sheets and earthing mats, helping you connect with the Earth for better health and well-being. We also offer a range of blue light glasses, sleep accessories, and red light therapy panels to support your wellness journey.
Contact info
4504, Narangba, Australia
- support@urbanhippee.com.au
- urbanhippee.com.au
4.8
Excellent
612 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Urban Hippee
Hi Mark,
Thanks again for the great feedback — really appreciate it 😊
Glad everything arrived quickly and you’re happy with the products. That’s what we love to hear.
Thanks for your support.
— Eli, Urban Hippee
Ordering was quick and easy
Ordering was quick and easy. Prompt posting of items ordered.
March 29, 2026
Reply from Urban Hippee
Hi there,
Thanks so much for the feedback 😊
Glad to hear ordering was smooth and everything was sent out quickly — that’s exactly what we aim for.
Really appreciate your support.
— Eli, Urban Hippee
Extremely easy company to deal with
Extremely easy company to deal with. Delivery on time. Customer service excellent. Would use them again.
March 29, 2026
Reply from Urban Hippee
Hi Kim,
Thanks so much for the great feedback — really appreciate it 😊
Glad everything arrived on time and that you found us easy to deal with. That’s exactly what we aim for.
We’d love to have you back anytime.
— Eli, Urban Hippee
Straps are horrible
I was so excited to receive and start using my grounding sheet. I opened the box and got everything ready. The sheet is not terribly wide, although it is quite long. I have a queen bed but really sleep more on one side, so I placed the mat closer to the left side of the bed. The trick was then to get the straps under the bed. Not an easy feat when beds are so heavy. I got one strap on okay and secured but it was an effort aa even though the straps expand, i really don't think they are long enough for a queen bed. The 2nd strap was a lot harder but i made sure it was in position. I then pulled aa gently as I could to get the strap to connect to the mat but it flicked up, hit something and one of the clips just disintegrated into pieces. Now i am left with just one strap holding it onto the bed. Not ideal at all.
I have felt some benefits from the mat (piece of material really) as I feel like my aches and pains have improved, so I am an advocate but they really need to find another way to attach the mat to the bed. As it is way too hard and the straps are not really long enough. There must be a better way as this feels archaic.
March 29, 2026
Reply from Urban Hippee
Hi Jenny,
Thanks for your honest feedback — and I’m really sorry to hear about the strap, that’s definitely not the experience we want for you.
It sounds like the clip may have been under a bit too much tension when attaching, but either way, this is something we can easily sort for you. We’ve been selling these sheets for many years and issues like this are quite rare.
If you could please email us at support@urbanhippee.com.au
with your order number, we’ll organise a replacement strap for you and help with an easier setup so it’s not such a struggle.
Really glad to hear you’ve still noticed some benefits — we’d love to get this fully sorted so you can use it properly.
Looking forward to your email 😊
Reply from Urban Hippee
Hi Judith,
Love hearing this — thanks so much 😊
So glad you’re enjoying it! If you ever need anything, just give us a shout.
— Eli, Urban Hippee
Excellent communication and response
March 27, 2026
Reply from Urban Hippee
Hi Judith,
Thanks so much for your kind words — really appreciate you taking the time to leave a review 😊
Glad we could help and make the process smooth for you.
If you ever need anything down the track, we’re always here to help.
It make me fall to sleep easy and faster
March 26, 2026
Reply from Urban Hippee
Hi My,
Thanks so much for your feedback — we really appreciate it.
Great to hear your grounding sheet is helping you fall asleep easier and faster, that’s exactly the kind of experience we hope for.
Eli
Five stars for both the product and the…
Five stars for both the product and the service! The ordering process was very efficient, and shipping was quick and accurate. After using the mat for two days, I can already tell it’s a high-quality item that works well. Very satisfied with this purchase.
April 10, 2026
Unprompted review
Reply from Urban Hippee
Hi Mook,
Thanks so much for the fantastic feedback — really appreciate you sharing your experience.
Great to hear the ordering and delivery process was smooth, and even better that you’re already happy with the quality after just a couple of days.
If you have any questions as you continue using it, feel free to reach out anytime.
Eli
Fast and honest service
Fast and honest service
Shall recommend to others
thank you very happy with product.
March 25, 2026
Reply from Urban Hippee
Hi Sue,
Thanks so much for the kind words — really appreciate you taking the time to share your experience.
Glad to hear you’re happy with the product and service, and we truly appreciate you recommending us to others.
Eli
I have not receieved by parcel yet
I have not receieved by parcel yet. I am worried it is lost?
March 25, 2026
Reply from Urban Hippee
Hi Dana,
We’re quite surprised to see a 1-star review here, especially as we didn’t receive any message from you beforehand — we’re always available to help and could have clarified this immediately.
Your order was sent to a PO Box as requested on your order and has been available for collection since March 30, which means it has been successfully delivered to the correct location. You can view the tracking here:
https://auspost.com.au/mypost/track/details/99720232037201004670903
In this case, there hasn’t been an issue with dispatch or delivery on our end. If there were any concerns, reaching out to us would have allowed us to assist straight away.
We’re still happy to help if needed, but we do ask that you reconsider or update your review, as it doesn’t accurately reflect the service provided.
Thanks,
Eli
Delivery time was excellent.
March 29, 2026
Reply from Urban Hippee
Hi Janet,
Thanks so much for your feedback — we really appreciate it.
Great to hear your order arrived quickly!
Eli
Very quick delivery
Very quick for deliveryarrived within three days. I have only started using the underlay blanket so not sure on the results so far. The blanket is very good quality and softer than expected.
March 25, 2026
Reply from Urban Hippee
Hi Wayne,
Thanks so much for the great feedback — we really appreciate you taking the time to share it.
Glad to hear the delivery was quick and that you’re happy with the quality and softness of the underlay. It’s quite common for people to take a little time to notice any changes, so it’ll be interesting to hear how you go over the next couple of weeks.
If you have any questions along the way, feel free to reach out — always happy to help.
Eli
The grounding sheet
The grounding sheet is brilliant my sleep has been so much better since I started using it
A lot of my aches and pains that I usually have from injury are greatly diminished I recommend this for people to try it it really helps.
March 26, 2026
Reply from Urban Hippee
Thanks so much for sharing your experience, Tracy!
That’s amazing to hear your sleep has improved and that the aches and pains have eased — exactly what we hope for 🙌 Really appreciate you recommending it to others too.
Regards,
Urban Hippee Team
Deliver service was excellent
Deliver service was excellent. The product is very good.
March 29, 2026
Reply from Urban Hippee
Thanks Ashok!
Great to hear delivery was smooth and that you’re happy with the product 😊 Really appreciate you taking the time to leave a review.
Regards,
Urban Hippee Team
Reply from Urban Hippee
Thanks so much, Kelly!
Really glad to hear everything arrived quickly and was well packaged 😊 We take a lot of care with that, so it’s great to know it shows.
Regards,
Urban Hippee Team
My partner tells me that I’m sleeping…
My partner tells me that I’m sleeping so soundly, not even a week after our grounding sheet is on our bed. I wake up refreshed and alive. Being 50+ menopausal woman, this is a tool I can’t live without!!!
March 29, 2026
Reply from Urban Hippee
Thanks so much for sharing this, Rebecca!
That’s incredible to hear — especially noticing such a difference in such a short time. Waking up feeling refreshed and actually rested is a game changer 🙌
Really appreciate you taking the time to share your experience, it means a lot.
Regards,
Urban Hippee Team
Reply from Urban Hippee
Thanks so much, Karen!
Really appreciate you taking the time to leave a review. Glad to hear everything arrived quickly and you had a great experience 😊
If you ever need anything, we’re always here to help.
— Urban Hippee Team
Fast postage and great product support
March 26, 2026
Reply from Urban Hippee
Thanks so much for your kind words, Karen!
We’re really glad to hear everything arrived quickly and that you had a great experience with our support. That’s exactly what we aim for every time 🙌
If you ever need anything else or have any questions down the track, we’re always here to help.
— Urban Hippee Team
The delivery was quick and the product…
The delivery was quick and the product is very good 😊
March 26, 2026
Reply from Urban Hippee
Hi Jennifer,
Thank you for your review 🙂
Great to hear the delivery was quick and that you’re happy with the product!
Really appreciate the support 😊
Kind regards,
Sarah
Fast and efficient service.
March 25, 2026
Reply from Urban Hippee
Hi Angela,
Thank you for your review 🙂
Glad to hear everything was fast and efficient — that’s exactly what we aim for.
Really appreciate the support!
Kind regards,
Sarah
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