Urbanista Reviews 

707
•
TrustScore 3 out of 5

3.2

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Rated 4 out of 5 stars

I only received a notification that my earphones were shipped after I already had received my head phones (which are great). The link in the confirmation regarding my order also didn't provide any inf... See more

Rated 5 out of 5 stars

I found out Urbanista Support very helpful. I truly recommend the online shop itself as well as the support team who was very polite and practical. My speaker issue was sorted out in no time. The prob... See more

Company replied

Rated 5 out of 5 stars

I love my urbanista Miami. Great design with good sound quality, noise cancelation and long lasting batery life. The hard case provided has kept it like new while carrying them around. Around the 9th... See more

Rated 1 out of 5 stars

Spent £169- on a headset as a present for my son,18th May 2024. Headset stopped working within warranty period. I was instructed to destroy that set and send proof which after querying th... See more

Company details

  1. Hi-fi shop

Information provided by various external sources

We know that you love music. So do we! That’s why we create audio products that make it easy for you to listen to your favorite music wherever your daily life takes you, without compromising on either audio quality or style. We also love cities. Urban life is our endless source of inspiration: the takeaway coffee, the colorful store fronts and the variety of people going about their day. To express our profound love for the world’s greatest cities, we’ve named our products after them. Our designs are inspired by and dedicated to urban people, regardless of which city in the world they call home. Born out of a passion for color, form and a mobile lifestyle, our designs are rooted in the Scandinavian tradition. We design for life in motion.


Contact info

3.2

Average

TrustScore 3 out of 5

707 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically takes over 1 month to reply

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3.2

All reviews

(707)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

This is the second time i order. An excellent product, again.

September 29, 2026
Rated 4 out of 5 stars

Excellent - except for the lack of updates on delivery

I only received a notification that my earphones were shipped after I already had received my head phones (which are great). The link in the confirmation regarding my order also didn't provide any info on the status of shipping. I initially though I had been scammed...

September 29, 2026
Rated 1 out of 5 stars

Among the worst gear I’ve ever own

Among the worst gear I’ve ever own. The tap functions also meant that every time you adjusted one of them it turned the earphones off. Sound quality is poor and comfort horrible. I was stupid to buy them, you can be smarter and not buy them

July 4, 2026
Unprompted review
Rated 2 out of 5 stars

Volum impossible to adust.

Connect ok etc but it is impossible to adjust the volume. No instructions on how to with the manuel and when I looked it up on line was difficult to find the instructions. Apparently there is a volume control on the right earcup - apparently you push on the up or down arrow. These do not exist. I would no recommend this product if you do not want ruin your hearing.

June 7, 2026
Unprompted review
Urbanista logo

Reply from Urbanista

Hello Clare,

We’re very sorry to hear about your experience with your Urbanista headphones, and we’d like to help find a suitable solution.

Please reach out to me directly at marten@urbanista.com, and I’ll be happy to assist you further.

Best regards,
Mårten
Product Director, Urbanista

Rated 1 out of 5 stars

Fundamental design flaws


I bought the Los Angeles headphones from this company. They look attractive, but overall the product is poorly designed.

The clamping force is excessive, causing discomfort after about 30 minutes of use. The headphones are also unnecessarily heavy, which further reduces comfort.

The solar charging feature is inefficient and does not significantly reduce the need for conventional charging.

The major issue is a structural design flaw in the headband (bridge). This component must repeatedly flex and absorb tensile and bending forces every time the headphones are put on or taken off. The material in this area needs sufficient elasticity and fatigue strength to withstand repeated stress. Instead, rigid components and additional mass (the solar hardware) are placed there, which concentrates stress and leads to premature structural failure. Mine broke in under a year.

Because of the poor mechanical design, comfort issues, and durability problems, I would not recommend this product.

January 5, 2026
Unprompted review
Urbanista logo

Reply from Urbanista

Hello Y Y,

We’re very sorry to hear about your experience with your Los Angeles headphones, and we’d like to help find a suitable solution.

Please reach out to me directly at marten@urbanista.com, and I’ll be happy to assist you further.

Best regards,
Mårten
Product Director, Urbanista

Rated 3 out of 5 stars

Urbanista Los Angeles are super tight

Bought the Urbanista Los Angeles because of the solar battery charging. Before buying I went to see some reviews and saw people saying that they were tight, but I thought that could be from just being new and it would eventually be okay. Oh boy was I wrong been with them for months and use them practically every day and it still gives me headaches for using it for less than 2 hours. The purpose of my bought was because of the solar charging, that works pretty well and the battery lasts veryyy long, I can be like a week of using them daily and still have battery. The only problem is really the headaches

October 29, 2025
Unprompted review
Urbanista logo

Reply from Urbanista

Hello Lara,

We’re very sorry to hear about your experience with your Los Angeles headphones, and we’d like to help find a suitable solution.

Please reach out to me directly at marten@urbanista.com, and I’ll be happy to assist you further.

Best regards,
Mårten
Product Director, Urbanista

Rated 1 out of 5 stars

Headphones Stop Working and Customer Service Non-Existent

I bought the Miami headphones from their 'Official' Amazon storefront, six months in the function button stops functioning. I reached out to get them fixed under warranty. Initially I waited 3 weeks for a reply, nothing. So I emailed again. This time they advised that as I bought it from Amazon it's not their duty to provide warranty. Thing is, it's their official storefront on Amazon. Urbanista are on the invoice as the seller. Anyway, Amazon refunded and I won't be purchasing Urbanista again in a hurry.

September 8, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered the Urbanista London earbuds

I ordered the Urbanista London earbuds. When it arrived, all that was in the box is the charger cord and the silicone inserts for the earbuds. There was no charger case and no earbuds! I have purchased these 2 times and have been pleased each time with my purchase, so I would just like to have my new ones. Thank you.

August 26, 2025
Unprompted review
Rated 1 out of 5 stars

Urbanista Palo Alto headphones

I have the Urbanista Palo Alto in-ear earphones, and they are horrible. This is just re-branded junk from China, honestly. I've had them for six months now, and experienced the following issues:
1. Every time you move year ears (e.g. during exercise) it pauses your music
2. One earphone doesn't connect well to the case, so it's often not charging or connecting when I take them out
3. Battery life is really bad, they don't even last me a day now. When it starts indicating that the battery is low, they usually die within 15 minutes, not giving me time to charge them.

Overall the qualify just feels poor. Sound is okay, but not great, same for the ANC. The multi-device pairing option is nice and works well, but overall for a 80 euro headphones they are extremely underwheling.

August 4, 2025
Unprompted review

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