Urban Jungle Reviews 

I ordered a pair of custom Nike trainers from urbanjunglestore, to be delivered to the UK, which never arrived. The courier, DHL, advised a digital 'waybill' record had been raised with them, but that they had never been able to collect my parcel for delivery. I phoned the company who said they would update me within a couple of days, but after not hearing back from them, I requested a full refund. At first I was able to get hold of them on their international phone number, but afterwards my calls are either cut-off after being connected, or I get an engaged tone. I later received an email from them saying they would refund me and blamed for DHL losing the package. DHL advised urbanjunglestore had raised an 'telematic airwaybill', but that the courier had never actually picked up the item because it was not present during their collection. A long and persistent online chat with DHL eventually helped me understand that urbanjunglestore is a regular DHL customer and because of this, DHL assured me this is not a case of online fraud. Furthermore, DHL advised me that urbanjunglestore are not at liberty to say DHL had lost the parcel because it was never left for them to collect. Urbanjunglestore insist that DHL collected and lost my parcel. In order to try and keep this review fair, I forwarded my findings and asked urbanjunglestore to take the opportunity to help me understand what actually happened and have taken their reply into account when posting this review. I am extremely disappointed that I did not receive what I ordered and urbanjungle store offered nothing more than a refund. I am also disappointed they continue to take zero responsibility for not delivering their end of a purchase agreement and for making no attempt to offer a replacement or alternative. I accept things can go wrong, but I expect much more from a company selling goods and at a minimum for them to make some effort to apologise and make things right with a customer when they do go wrong. I do not therefore recommend buying anything from urbanjunglestore, as I am not convinced they are a trustworthy company, act with their customers best interests in mind, or deliver items they are selling. As an added note, the Trustpilot reviews for DHL are terrible for a big brand name I always assumed could be trusted, so I would also warn people to be careful with online stores using DHL for delivery, as I cannot confirm who is telling the truth in my case, as it is one companies word against another with both having zero interest in providing their customers with a fair service.