Urban PizazzReviews 

Reply from Urban Pizazz

Jan 31, 2026

Hi Jim,

We understand that the bracelet was purchased as a Christmas gift and appreciate how disappointing it must have been to find that it could not be worn as expected.

When you first contacted us, this was almost three weeks after Christmas and at that time it was not mentioned that the bracelet had broken on Christmas Day. We also requested photographic evidence in line with our returns policy so that we could investigate the issue further; however, this was not provided with the claim.

By the time we were informed that the bracelet had broken, the order was unfortunately outside of our 30-day returns period, which applies to all purchases and return reasons.

All of our jewellery is carefully tested and quality-checked prior to dispatch. This bracelet was an adjustable bolo design and both the adjuster and connecting links were thoroughly checked across the full size range before being sent. There was nothing to indicate that the item was faulty or of poor quality.

We are also clear in our product descriptions regarding sizing and if force was applied due to incorrect sizing, we’re regrettably unable to accept responsibility for damage caused in this way. This would be no different to any other businesses T&Cs.

Kind Regards,
Urban Pizazz Jewellery

Reply from Urban Pizazz

Jan 31, 2026

Hi Jane,

Thank you so much for taking the time to leave such lovely feedback. We’re delighted to hear how much you loved your 18ct gold plated jewellery set with pink stones - “absolutely gorgeous” is exactly what we hope our customers feel when they open their order.

We’re also really pleased that you noticed the attention to detail with our packaging. We believe the experience should feel just as special as buying from a physical jewellery shop, so it means a lot to know this was appreciated.

Thank you again for your kind words and support - we hope you enjoy wearing your jewellery for many years to come.

Kind Regards,
Urban Pizazz Jewellery

Reply from Urban Pizazz

Jan 31, 2026

Hi Sharna,

Thank you so much for your lovely feedback.

We’re delighted to hear that you were happy with both the fast delivery and your gold hoops and ear cuff - it’s great to know they arrived quickly and that you’re enjoying them.

Thank you for choosing us and for taking the time to share your experience. We hope to welcome you back again soon.

Kind Regards,
Urban Pizazz Jewellery

Reply from Urban Pizazz

Jan 31, 2026

Hi Abi,

Thank you so much for your lovely review and for continuing to choose us for your daughter’s bracelet charms.

We’re delighted to hear that she loves them and that you’ve found them to be long lasting - that really means a lot to us. Thank you as well for the recommendation, it’s truly appreciated.

We look forward to helping you again in the future.

Kind Regards,
Urban Pizazz Jewellery

Reply from Urban Pizazz

Jan 31, 2026

Thank you very much for your kind review.

We’re delighted to hear that you were happy with the quick delivery and that our team was able to resolve the sizing issue for your necklace smoothly. Providing professional and helpful service is very important to us, so it’s great to know you were pleased with the experience.

Thank you for choosing us - we hope you enjoy wearing your necklace.

Kind Regards,
Urban Pizazz Jewellery

Reply from Urban Pizazz

Jan 31, 2026

Hi Sophia,

Thank you so much for taking the time to leave such a lovely review.

We’re really pleased to hear that, although the ring was initially the wrong size, the return and re-order process was easy and handled promptly. Providing smooth and supportive service is very important to us, so it’s wonderful to know you were happy with the experience.

Thank you for choosing Urban Pizazz for such a special gift - we truly appreciate your kind words.

Kind Regards,
Urban Pizazz Jewellery

Reply from Urban Pizazz

Jan 31, 2026

Hi Mr Mason,

Thank you very much for your kind feedback.

We’re delighted to hear that you were happy with both the product and the service and we really appreciate your recommendation. Providing great value alongside first-class service is always our goal.

Thank you for choosing us - we hope to welcome you back again soon.

Kind Regards,
Urban Pizazz Jewellery

Reply from Urban Pizazz

Jan 31, 2026

Hi Mandy,

Thank you so much for your lovely review.

We’re really pleased to hear that your bracelet arrived quickly and that it was exactly as pictured. It’s great to know you were happy with both the delivery and the product.

Thank you for choosing us - we hope you enjoy wearing your bracelet.

Kind Regards,
Urban Pizazz Jewellery

Reply from Urban Pizazz

Jan 31, 2026

Hi T K,

Thank you for taking the time to leave such a lovely review.

We’re delighted to hear that you found the website easy to use and that the gift was a success - it’s always wonderful to know it was well loved. We’re also pleased you were happy with both the product and the delivery.

Thank you for choosing us and we hope to welcome you back again in the future.

Kind Regards,
Urban Pizazz Jewellery

Reply from Urban Pizazz

Jan 31, 2026

Hi Lorraine,

Thank you so much for your lovely feedback.

We’re delighted to hear that the charm bracelet for your mum’s birthday was a great fit and that you were pleased with the quality, quick delivery and packaging. Your recommendation really means a lot to us.

Thank you for choosing us for such a special gift - we hope to welcome you back again soon.

Kind Regards,
Urban Pizazz Jewellery