Urban Revivo Reviews 

340
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

I ordered a three piece with multicolored trouser and deep red tops in a women’s large size. When it arrived it was plain grey, might have fit an 8 year old girl and was appallingly badly made. Despit... See more

Rated 5 out of 5 stars

I purchased a pair of pants in store that I absolutely loved and unfortunately lost them. I messaged the customer service them as a last-ditch effort to see if they could help me find a pair despite t... See more

Rated 1 out of 5 stars

I purchased a pair of linen trousers from Urban Revival and after just one hand wash the colour completely faded. I took them back to the store within a week of purchase and the staff refused to offer... See more

Rated 1 out of 5 stars

I’d give it a 0 if I could. I had to return an online order and of course, retail stores don’t accept online order returns. The only shipping destination available to me (based in UK) is freaki... See more

Company details

Written by the company

Urban Revivo is designed to inspire those who imagine every path as a runway, precisely because we believe they are the ones who push fashion forward. Urban Revivo is the ultimate playground for the fashionista (or closet fashionista) in everyone.


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2.5

Poor

TrustScore 2.5 out of 5

340 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 21% of negative reviews

Typically replies within 1 week

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2.5

All reviews

(340)

23 reviews in the last 12 months

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Rated 1 out of 5 stars

I will never shop at this store again…

I will never shop at this store again horrible customer service. I requested a return shipping label to send the items back because they didn't fit , didn't receive a response from the company. They say that you can return lie . False return policy

November 14, 2023
Unprompted review
Urban Revivo logo

Reply from Urban Revivo

Dear Selena Mason,

We're sorry for the inconvenience caused.

Returns with non-quality problems will be returned by the buyer at their own expense, thank you for your understanding. We truly know your feeling, you are our very important customer and we want to solve the problem for you as soon as possible, but the process should be within the scope of our policy. Thank you for your understanding. You can reach out to us via service@urbanrevivo.com so that we can follow up with the necessary.


We will work on answering you as soon as possible and and we are happy to help you at any time.

Best regards,
URBAN REVIVO TEAM

Rated 5 out of 5 stars

Fell In love 🥰!!!

I’m in love with my boots and clothing I purchased from Urban Revivo ! High quality pieces ! Perfect fit ! Lots of compliments I’m
In love 💕 !

November 10, 2023
Unprompted review
Rated 5 out of 5 stars

This is my third purchase and I’ve…

This is my third purchase and I’ve enjoyed each. The sleeveless denim dress with gold buttons is magnificent. The black, v-neck sweater with same type golden button as the dress—definitely another win. This last purchase included the black leather, knee-high boots and the khaki skirt (thanks Jeneé Naylor!). Another win with the boots which are comfy and super cute. The skirt is the incorrect size and I submitted a return request. That response took some time (almost a week), so a bit different than I am accustomed to with returns. However, the quality of each item has been superb, so I would purchase from them again without hesitation.

November 11, 2023
Unprompted review
Rated 4 out of 5 stars

I ordered two pieces due to the…

I ordered two pieces due to the influencer Jeneenaylor. Both pieces are beautifully made. The shipping took longer than expected but it was worth the wait. I would have ordered some boots but they did not have them in my size 11... Quality of clothing is great.

November 9, 2023
Unprompted review
Urban Revivo logo

Reply from Urban Revivo

Dear Shunn Strozier,

Thank you for your valuable suggestion.

We appreciate you taking the time to inform us on how we can better serve our customers.

Due to some exceptional circumstances beyond our control (i.e. delays caused by slower Customs procedures, import restrictions, strikes or natural disasters), sometimes, your order will be delayed for a few days.

Your opinions matter, and we will always be happy to hear from you.

If you have any further suggestions or require our assistance, please do not hesitate to contact us via these options:
https://urbanrevivo.com/pages/contact-support

Best regards,
URBAN REVIVO TeamDear Customer,

Thank you for your valuable suggestion.

We appreciate you taking the time to inform us on how we can better serve our customers.

Due to some exceptional circumstances beyond our control (i.e. delays caused by slower Customs procedures, import restrictions, strikes or natural disasters), sometimes, your order will be delayed for a few days.

Your opinions matter, and we will always be happy to hear from you.

If you have any further suggestions or require our assistance, please do not hesitate to contact us via these options:
https://urbanrevivo.com/pages/contact-support

Best regards,
URBAN REVIVO Team

Rated 1 out of 5 stars

CUSTOMER SERVICE IS HORRIBLE

CUSTOMER SERVICE IS HORRIBLE! I ordered a size 9 boot and I received a size 8. I tried to initiate an exchange and I have not received a return label. They make it impossible to return or exchange even when it’s clearly their fault.

November 9, 2023
Unprompted review
Urban Revivo logo

Reply from Urban Revivo

Dear Dana RipDevon Pope,

We're sorry for the inconvenience caused.

We checked your order and emailed you to inform you that the product was shipped correctly. The shoe box and shoes display the correct European and American sizes. Returns with non-quality problems will be returned by the buyer at their own expense, thank you for your understanding

We truly know your feeling, you are our very important customer and we want to solve the problem for you as soon as possible, but the process should be within the scope of our policy. Thank you for your understanding. You can reach out to us via service@urbanrevivo.com so that we can follow up with the necessary.


We will work on answering you as soon as possible and and we are happy to help you at any time.

Best regards,
URBAN REVIVO TEAM

Rated 1 out of 5 stars

Still no refund

Ordered two items and had to return it, it was too big. I paid for return shipping by myself of course. The problem is that it’s been a month and they still didn’t refund my money back.

November 13, 2023
Unprompted review
Urban Revivo logo

Reply from Urban Revivo

Dear Lough Co,

We're sorry for the inconvenience caused.

We usually submit a refund request within 1-3 days, and it will take 15 working days to arrive in your account after the bank processes it. This time depends on your card issuing bank.

As we require more personal details to solve this issue, we'll need your assistance to reach out to us via service@urbanrevivo.com so that we can follow up with the necessary.

We will work on answering you as soon as possible and and we are happy to help you at any time.

Best regards,
URBAN REVIVO TEAM

Rated 5 out of 5 stars

Worth it

I ordered about a dozen items including clothes, jackets, accessories and a purse. Happy to say they are all exactly as shown / described. The fabric of the clothes is high quality; as for the jewelry - I am even able to sleep in it (earings). The delivery is not the quicklest: most items took about 1 week, one item took 2 weeks, but that is the only drawback.

November 3, 2023
Unprompted review
Rated 1 out of 5 stars

TERRIBLE CUSTOMER SERVICE

TERRIBLE CUSTOMER SERVICE. I bought a pair of boots that were too small and requested an exchange. Website clearly showed that the size was available but I was told by customer service that it was not. In order to get a full refund I would have to pay $30 to send the item back. Would not be purchasing from this website again.

November 10, 2023
Unprompted review
Urban Revivo logo

Reply from Urban Revivo

Dear xiaoxu zou,

Thank you for letting us know, your feedback helps us make improvements as we expand our business.

We have an exchange service now, but we only can change the size and color of the same item. Sometimes there is a delay in the inventory update at the front desk, we will check the inventory, so please trust the Customer Service Team. Returns with non-quality problems will be returned by the buyer at their own expense, thank you for your understanding.

We have sent your information to the relevant department, and our colleagues will contact you via email if they require any further information.
If you have any other inquiries, please feel free to contact us via these options:
https://urbanrevivo.com/pages/contact-support

We will work on answering your questions as soon as possible and be happy to help you at any time.

Best regards,
URBAN REVIVO TEAM

Rated 5 out of 5 stars

Leather Boot and Cut Out Lapel Dress…

I have ordered twice from your company due to influencer Jeneenaylor and Boss Lady. They have both wore the Faux Leather Knee Boots and the Cut Out Lapel Dress. I am in love with both pieces and look forward to buying more.

November 10, 2023
Unprompted review
Urban Revivo logo

Reply from Urban Revivo

Dear Renita Jackson,

Thank you for your love and kind words.

We appreciate your positive feedback - it makes our day and keeps us going.

Have a nice day!
URBAN REVIVO TEAM

Rated 5 out of 5 stars

My Honest opinion

My Honest opinion? The Best Quality Clothing I Have Ever Bought! Absolutely Stunning material, beautifully made. Great price! I have already referred my sisters. I will definitely be buying again.. can’t wait! Thank you xx

November 8, 2023
Unprompted review
Rated 1 out of 5 stars

I purchased a skirt worth £80

I purchased a skirt worth £80, but I need to return it. They've provided me with the return address, but I have to pay an additional £29 for postage fees because they want a tracking number. This is quite expensive, so please reconsider your purchase, as the return postage cost is substantial

November 7, 2023
Unprompted review
Urban Revivo logo

Reply from Urban Revivo

Dear Gong Ashley,

Thank you for contacting us.

We truly know your feeling, you are our very important customer and we want to solve the problem for you as soon as possible, but the process should be within the scope of our policy. Returns with non-quality problems will be returned by the buyer at their own expense, thank you for your understanding.

If you have any other suggestions or comments, please do not hesitate to contact us via these links:
https://urbanrevivo.com/pages/contact-support

We will work on answering your questions as soon as possible and be ready to help you at any time.

Best regards,
URBAN REVIVO

Rated 5 out of 5 stars

Blown away by the quality!!!!

I was a little suspect about ordering from them because of their very reasonable prices, even though I saw some of their merchandise on Hoda & Jenna. But when I received my short white tweed jacket, I was blown away by the quality both on the outside, the inside lining and even the buttons!!!! It’s absolutely beautiful!! I’ve worn it a two times already and a few people asked if it was Chanel!! I’m already looking at other pieces they have that I would love to own. Check them out! You will not be disappointed at all!!

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you Urban Revivo🥰♥️💖

My experience with Urban Revivo is truly fantastic. They are very fast and efficient!!! I discovered them quite by accident, and since I love tweed, I ordered 4 short jackets and tweed shorts. Everything is beautiful, the quality is amazing, I am literally delighted and I am sure that I will wear them for many years. A recommendation for everyone. I will certainly leave my impressions on the site about each item individually. Thank you very much Urban Revivo for everything, you are wonderful.

November 2, 2023
Unprompted review
Rated 5 out of 5 stars

The design and the quality is top notch

The thing I like the most about this UR, is the chic design and how well-made their clothing are, they are true to their pictures, and the quality can guarantee a few years of wear. They feel high end expensive but you know you didn’t pay a lot. They arrive around 10 days. And the return process is fairly easy as well. Overall I highly recommend this website is you like high fashion but refuse to pay designer price

October 15, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service and great…

Great customer service and great quality clothes. Have ordered twice now and very happy with all my purchases. One of my sizes was too small and when I contacted them they were able to resolve it promptly. Their sizes run small so make sure to order a size or two up. Love their piece and are timeless which is awesome.

October 19, 2023
Unprompted review

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