Rude owner unilaterally cancels booking for no reason
When I called Josh to enquire about checking in (deluxe studio, 7 The Market Sq NN1 2EA), he told me to watch his video, then upload a photo ID and selfie. After that we'd get the door code. I said OK, but commented it might be difficult because my wife didn't have her passport with her and doesn't drive and hung up. He then called back to say he was canceling our booking as he feared we would leave him a bad review. (I had tried to use my driving license but the process was blocked). He called back again to berate me and refused to uncancel his cancelation. I then made a fresh booking for 13/10/2026 at the French Partridge (which was wonderful!)
Apart from Josh's unhelpfulness, Northampton Market Square is an awful area, so we we're quite relieved that Josh's abysmal customer service forced us to find a nicer place. I'd give Josh minus 10 stars if I could, 1 star is 1 star too many 🙁👎🏿😎








