Very happy with my locket and very fast…
Very happy with my locket and very fast service , thank you
February 17, 2020
Unprompted review
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Written by the company
En URNAS-FUNERARIAS, ayudamos a las familias a encontrar un recuerdo personal y digno tras la pérdida de un ser querido o de una mascota. Desde 2007, ofrecemos una selección cuidada de urnas funerarias para cenizas, joyas para cenizas, urnas para mascotas, monumentos conmemorativos y otros productos de recuerdo para clientes en España. Sabemos que elegir una urna o una joya para cenizas suele ocurrir en un momento delicado. Por eso damos especial importancia a la información clara, al trato cercano y a productos seleccionados con atención a la calidad, el diseño, el significado y el cuidado en cada detalle. Trabajamos con artistas y talleres especializados para ofrecer diseños cuidados, opciones personalizadas y soluciones a medida siempre que sea posible. Nuestro objetivo es acompañar a cada cliente paso a paso, para que pueda elegir un recuerdo con confianza, respeto y sentido personal.
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4.0
Great
332 reviews
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Muy recomendables - Highly recommended
Estuvieron impecables. El pedido llegó en pocos días, sin errores y sin escatimar en el embalaje. Hasta tuvieron que mediar con la empresa de mensajería DHL, que, a pesar de su nombre, tuvo un comportamiento ridículo y deshonesto, pretendiendo cobrarme dinero por darme la dirección de recogida del envío, cuando lo lógico es que lo trajeran a tu domicilio como dijeron en su primer mensaje. Como asignatura pendiente para Legend Corp., el que tuvieran un teléfono de contacto en Español, pues yo no hablo inglés y tuve que recurrir al traductor de Google y hacer la reclamación por escrito. Totalmente recomendables, muy serios, rápidos y profesionales.
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They were impeccable. The order arrived in a few days, without errors and without skimping on the packaging. They even had to mediate with the courier company DHL, which, despite its name, had a ridiculous and dishonest behavior, pretending to charge me money for giving me the address of collection of the shipment, when the logical thing is to bring it to your home as they said in your first message. As a pending issue for Legend Corp., they had a contact phone in Spanish, because I do not speak English and I had to turn to the Google translator and make the claim in writing. Totally recommended, very serious, fast and professional.
March 19, 2019
Unprompted review
Reply from URNAS-FUNERARIAS.
Estimado David,
Estamos muy satisfechos de haber cumplido con sus expectativas y agradecemos su valoración.
Desde nuestra empresa no hacemos caso omiso a su petición, por lo que disponíamos de un contacto español que, por motivos logísticos, ha estado inhabilitado durante un tiempo, pero que en la actualidad funciona con normalidad para ofrecer un servicio lo más completo posible a todos nuestros clientes.
Equipo Urnas Funerarias
Very good service
January 12, 2018
Unprompted review
The material is not good
The material is not good. Looks like a fake jewel. And it’s so expensive to look like this
January 11, 2018
Unprompted review
Reply from URNAS-FUNERARIAS.
Dear customer,
Thank you for your review. However we are sorry to read you are not satisfied and only rate us with 1 star.
Incidents can happen and altough we have a quality check before we expedite items, human errors are always possible.
We offer free return and exchange for our customers. If you return the product we reimburse the money or we can send you a new item.
We offer this service freely! It's clearly visible however I have not received a phone call, nor e-mail with a picture or question from your side.
Just a complaint on this review page and 1 star.
So if you're serious then please contact us so we can fix the problem.
Thank you in advance!
URNAS-FUNERARIAS
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Estimado cliente,
Gracias por tu comentario. Sin embargo, lamentamos leer que no está satisfecho y solo nos califica con 1 estrella.
Pueden ocurrir incidentes y, aunque tenemos un control de calidad antes de agilizar los artículos, los errores humanos siempre son posibles.
Ofrecemos devolución e intercambio gratis para nuestros clientes. Si devuelve el producto, le reembolsaremos el dinero o le enviaremos un nuevo artículo.
¡Ofrecemos este servicio libremente! Es claramente visible, sin embargo, no he recibido una llamada telefónica, ni un correo electrónico con una foto o pregunta de tu parte.
Solo una queja en esta página de revisión y 1 estrella.
Entonces, si habla en serio, contáctenos para que podamos solucionar el problema.
¡Gracias de antemano!
URNAS-FUNERARIAS
The time between order and its deliver
The time between order and its deliver, although as informed, could be a little bit lower
April 24, 2017
Unprompted review
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