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Chinology Reviews 1,491

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TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 635 reviews, reviewers had a great experience with this company. Customers are really happy with the product, often noting its quality and how well it works. Many people found the user experience to be positive, from the ease of ordering to the feeling of the product itself. The delivery service also received praise for being quick and efficient. However, some people were dissatisfied with their orders, experiencing issues like billing discrepancies or not receiving the correct promotional items. A few other people also felt that the product did not work for them, or that the masks were too small and uncomfortable.

What people talk about most

Product

Reviewers highlight positive aspects of the product. Many customers are impressed with its effectiveness,... See more

Quality

Consumers generally find the quality of the masks to be positive, with many reporting visible differences in... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the product easy to use, with some... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and timely delivery,... See more

Order

Users describe ambiguous interactions with order. Many customers report unauthorized charges for additional... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Package arrived OK, and company followed up to check delivery. Have used the masks for a while. No dramatic results but I think my jowels may look a little less so. I still have the double chin thoug... See more

Rated 5 out of 5 stars

I am in my first few weeks of using the masks and enjoy the experience. I don't have enough use yet to notice a difference, but I like that it's just 10 minutes and use it at night before bed after cl... See more

Rated 5 out of 5 stars

Ordering simple and straightforward. Slight delay in shipping due to low stocks but nothing a problem. Ordered these for my partner and she says that they are fantastic. Looks forward to wearing the m... See more

Rated 5 out of 5 stars

Didn’t think a reusable chin mask could actually do much, but wow, this one became part of my Sunday routine without me even realising it. My jawline feels a little firmer each week and I like how coo... See more

Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

No more Turkey Neck/Chin

Product feels wonderfully smooth on my skin, the mask itself is of high quality and the items arrived really fast in the mail. I've started using, si will update in a week with how its tracking

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent product

Love this product When I put it on you could actually feel it working. It is comfortable to wear and great that the same one could be used several times.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

True to their word.

Happy with the amount of time it took to get the product. Product seems to work as described, because sometimes you order things and they do not work at all.

March 3, 2026
Unprompted review
Rated 4 out of 5 stars

The cooling feel when the mask is put…

The cooling feel when the mask is put on is lovely and feels great. I used the mask for 7 days in a row, took a two day break since I forgot to pack it when I traveled, then resumed for another 3 days. I think I can see a difference but I wanted to give it a few weeks. I did take before pictures so I can't wait to compare. I do not have a double chin but I do have jowls that I want to tighten. Hoping I see even better results soon.

March 14, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID! DON’T BELIEVE THE FB COMMENTS!

PLEASE DO NOT FALL FOR THE FACEBOOK REELS!!
I saw Chinology over and over again advertised on Facebook with a lot of positive reviews/comments - in hindsight - I should have checked the sources of these comments as many appeared to be fake Facebook profiles that were newly created.
What steered me to purchase from Chinology was their 30 day money back guarantee. I figured - if they’re that confident that their product will work then surely there’s got to be some legitimacy to this right? WRONG!
They DO NOT honour this and once you try to hold them to account to it, they stop replying to your emails.
I will be reporting to Trading Standards, submit a complaint to the Advertising Standards Authority, and sharing my experience via all consumer protection platforms.
PLEASE DO NOT FALL FOR THIS LIKE I DID!

March 16, 2026
Unprompted review

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