I wish I had came here before purchasing Arlo cameras, I agree with alot of what I'm reading here about their customer service or LACK of customer service.anyone who's first cam purchase is Arlo is pr... See more
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Bought an Arlo Doorbell and connected to the Arlo App. All worked fine. However I bought this because it says it Works With Google because I wanted to announce that someone is at the door via my nes... See more
Cameras kept disconnecting and took months to fix, for it to keep happening. The payment software after an upgrade wouldn’t remove an old card, couldn’t pay, lost subscription and couldn’t contact an... See more
I bought a arlo security system, it came with a free subscription. The cameras work excellent the app is iffy but works, until you don't pay them anymore. My cameras are nothing but show now. They rec... See more
1.6
Bad
75 reviews
Asks customers to review
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Replied to 21% of negative reviews
Typically replies within 2 weeks
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I was on the free plan for many years
I was on the free plan for many years. Then the phone app updated and Arlo removed the free plan. I was using the Arlo with 2 cameras (that was the limit for free plan) using Arlo only once or twice a year. So the free plan worked perfectly for me. I've tried several times through the website as well as the phone app to add my 2 cameras to the base station, not working. It was simple before, press the sync button on the base station, press sync button on the camera. Now Arlo is forcing me to purchase a subscription. After trying to stay loyal to Arlo (since Nov 2018), I've now switched to Ring. MUCH BETTER SUPPORT.
February 15, 2025
Unprompted review
THESE PEOPLE ARE SCOUNDRELS
WRITE A REVIEW, THEY SAY?
WHAT ARLO? WASTE OF TIME & EFFORT.
READ THE REVIEWS YOURSELVES?
I WISH I HAD BEFORE I PURCHASED THEIR PRODUCTS.
NO NO NO NO NO NO
SCAMMING BUNCH OF PARASITES
GLEN W NORTHERN RIVERS NSW
January 20, 2025
Unprompted review
Looks like ARLO has collapsed
Looks like ARLO has collapsed. Their online technical advice failed. The APP chat system locked me out and doesn't recognise my password anymore. The web system allowed me to log in but will not allow me to call or get a return call. I would say this company is finished and it is time to bite the bullet, throw away the hardware and replace it with another brand. A terrible waste of time and money.
January 17, 2025
Unprompted review
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