Darry Ring Reviews 137

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 101 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality and beautiful design of the products, often highlighting how stunning and delicate the rings are in person. The customer service is frequently described as amazing, helpful, and responsive, with many appreciating the quick assistance and clear communication. Reviewers also love the overall concept and the elegant presentation, noting that the packaging makes the experience feel special. However, some customers experienced significant issues with order fulfillment, including receiving incorrect items or facing long delays without resolution. A few other people also felt that customer support was unhelpful or unresponsive, particularly with verification problems or when trying to address issues with unavailable products listed on the website.

What people talk about most

Product

People report positive experiences with product, often highlighting the stunning design, quality, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the team's patience,... See more

Quality

Consumers find quality to be positive, with many reviewers describing the jewelry as stunning, beautiful, and... See more

User experience

Customers generally report positive experiences, highlighting clear communication and ease of use, with many... See more

Staff

Users describe positive interactions with staff, highlighting their patience, helpfulness, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

When it comes with the quality of the ring I absolutely love it. It is so pretty and fits perfectly! I think the only problems I had were shipping seemed really slow and I was never informed that the... See more

Rated 4 out of 5 stars

I got a ring for my girlfriend and she absolutely loved it she wore it everyday and took very good care of it. The diamonds were small but shined beautifully and the gold and overall build quality was... See more

Rated 4 out of 5 stars

Beautiful concept and beautiful ring. Customer service was excellent when it came to exchanging the ring to the correct size. Although I had to wait 30 days for my order I would recommend for special... See more


Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Fashion Accessories Store
  4. Gold Dealer
  5. Jeweler

About Darry Ring

Written by the company

View Our Website Engagement Rings Wedding Rings Jewelry Contact Us About Darry Ring

Darry Ring ("DR") is a true love jewelry brand with over 500 stores worldwide, celebrated for its "One Love, One Lifetime" philosophy. Specializing in diamond engagement rings, wedding bands, and other fine jewelry, each piece embodies the values of love, truth, and beauty, crafted with carefully selected diamonds certified by esteemed authorities such as NGTC, GIA, or IGI.


Contact info

4.2

Great

TrustScore 4 out of 5

137 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 56% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 4 out of 5 stars

Beautiful great quality jewelry very caring company!

When it comes with the quality of the ring I absolutely love it. It is so pretty and fits perfectly! I think the only problems I had were shipping seemed really slow and I was never informed that the gifts when the ring was bought were being shipped separately until after my ring got here giving me the thought that the gift got lost or never arrived but other than that great company and thank you so much!

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Upgrading my wife’s wedding band and…

Upgrading my wife’s wedding band and engagement ring. They went out of their way to expedite my order so it can get here right before Valentine’s Day. I haven’t seen my wife in 4 months and can’t wait to see her reaction to me arriving with her very own Darry ring.

January 30, 2026
Unprompted review
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Rated 5 out of 5 stars

My Darry ring

My Darry ring experience has been amazing! I truly believe you will be in good hands ordering from here. It has taken a lot of the stress out of the picture because they are on it and allow you to focus on other things worry free! After receiving my ring I was just astonished because of the presentation of the ring. Really high quality and stress free experience!!!

January 25, 2026
Unprompted review
Rated 5 out of 5 stars

Experience was good

Experience was good, i went to the paris store about 2 times before placing an order and the sales person explained everything very well to me and even helped me figure out the sizes and told me about the order process for the specific ring i want she also showed me other options that i could get

January 4, 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service and misleading listings

Very disappointing experience. The AI chat support is extremely poorly built and completely unhelpful. When you finally get in touch with actual staff, they are not helpful at all and seem uninterested in resolving the issue.
What I find especially unprofessional is that Darry Ring lists rings on their website that are not actually available for purchase. This leads people to want and expect rings that cannot be bought. When this was pointed out to customer support, the only response I got was basically “that’s unfortunate.”
Overall, this feels like a very unserious company with little focus on customers and a strong focus on profit instead. I will be taking my business to a competitor and would recommend others to do the same.

January 26, 2026
Unprompted review
Darry Ring logo

Reply from Darry Ring

Hi dear Krist,

Thank you for taking the time to share your experience. We’re truly sorry that your interaction with our service fell short of expectations — especially when it comes to customer support and clarity on product availability.

We understand how frustrating it can be to see a design you love but later learn it’s not available for purchase. Some rings shown on our website are limited designs or part of specific commitment stages, and we clearly need to do a better job explaining this upfront to avoid confusion or disappointment.

We also sincerely apologize if our AI chat or customer service response came across as dismissive. That is not the experience we aim to provide, and your feedback has been shared internally to help us improve both our service attitude and support process.

Darry Ring is built on the belief that love deserves seriousness and respect, and that should extend to every customer interaction. We regret that we didn’t reflect that well in your case.

If you’re open to it, we would appreciate the opportunity to better understand your situation and see if there’s anything we can do to make things right. You’re welcome to contact us directly at clientcare@darryring.com

Thank you again for your honest feedback — it helps us improve.

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Rated 5 out of 5 stars

I bought a promise ring for my…

I bought a promise ring for my girlfriend, which I gave her by making a promise that one day I will propose marriage to her and that I am very sure of what I want with her and I said it in a beautiful place in NYC and it is the moment that she has loved the most since we have this relationship because the gesture of genuine love that she did not expect because a Darry ring is more than a ring

January 16, 2026
Unprompted review
Rated 1 out of 5 stars

Shipping

The concept is cool. The shipping seems to take a long time. I got an email that said my order has shipped, my order has been in pre shipment for over 9 days. USPS has not yet received the package from them even though they are done with the ring and the shipping label was created on the 28th of December. It is now the 6th of January. I have yet to receive my package.

January 6, 2026
Unprompted review
Rated 2 out of 5 stars

Buy Local!

My husband ordered me a new ring for my birthday on October 29, 2025. I received the order on November 21st and it was the wrong ring. I contacted them immediately to let them know and they stated that they would fix it. I sent the wrong ring back on November 27th. They received it on November 29th with promises to expedite the new ring to me. It is now December 17th and they are telling me that the ring won’t ship to them here in the states until next week; the week of Christmas; then they will have to ship to me. That almost guarantees that I won’t receive it until the week after. This means that it will take longer than to first one and that their promises of expediency were lies. If you plan on proposing to someone I definitely wouldn’t bank on getting the right one or any one on time. This company branded itself on establishing and maintaining true love but the experience has been nothing short of disappointing. I will say that the packaging is very nice but it means nothing if the thousand dollar product inside isn’t right. Now, I just wish I had of gotten my husband’s money back and went somewhere else.

December 17, 2025
Unprompted review
Darry Ring logo

Reply from Darry Ring

Dear Reviewer,

We are truly sorry for the frustration this experience caused, especially given the importance of the date involved.

The estimated shipment date of December 31 reflects our standard production timeline. We would like to clarify that the order has already been expedited. The corrected ring has been completed and prepared to be placed in an accelerated logistics process. We apologize that our communication did not clearly explain this earlier, which understandably led to disappointment.

Darry Ring stands for commitment and trust, and we regret that this experience fell short of those values. We are actively monitoring this order through to completion and ensuring it remains a priority.

Thank you for sharing your feedback. It helps us improve, and we sincerely apologize for the frustration caused.

Sincerely,
Darry Ring Team.

Rated 1 out of 5 stars

Beware of Darry Ring!

I went to their store in Paris a while ago, and I briefly spoke to an Asian, short clerk. I tried to ask where the diamonds come from in English, and she kinda ignored me, my friend tried in French and she didn’t understand that either… I saw other Chinese around the store and it looks dodgy af, is it like those fake clothing store to launder money? lol I ain’t buying anything from this brand, beware people

November 11, 2025
Unprompted review
Darry Ring logo

Reply from Darry Ring

Dear Reviewer,

Thank you for sharing your feedback. We take all customer concerns seriously and remain committed to delivering professional and respectful service at all times.

Our store operates in full compliance with French regulations. As part of our commitment to professional development, we host interns who may assist during peak periods under direct supervision. They follow strict internal guidelines and are trained to refer any inquiries beyond their scope to our official staff.
All of our products, including diamonds, are sourced and sold in accordance with all applicable French and international laws.

We want to state clearly that the allegations of illegal activity in your review are unfounded. We also do not condone discriminatory or racially charged remarks directed at our team members or other customers. We uphold transparent and ethical business practices, and we reserve the right to pursue legal remedies against false and defamatory claims.

To address your concerns constructively, we invite you to contact our customer service team at clientcare@darryring.com
within 48 hours so that we may review the matter directly with you.

Sincerely,
Darry Ring Team

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Rated 1 out of 5 stars

Has my order shipped. can’t get the love agreement etc to…

I can’t get the love agreement etc to work

November 30, 2025
Darry Ring logo

Reply from Darry Ring

Dear Reviewer,

Thank you for bringing this to our attention. We’re sorry for the inconvenience you experienced while accessing the True Love Agreement.

We’ve checked with our customer service team and understand that you’ve already been in touch on the same day and the issue was fully resolved at that time. If there’s anything else you need or if something still isn’t working as expected, please don’t hesitate to reach out — we’re always here to help ensure everything goes smoothly for you.

Thank you again for your patience and for giving us the chance to make things right.

Sincerely,
Darry Ring Team.

Rated 2 out of 5 stars

For promise rings to cost $500 they…

For promise rings to cost $500 they should come in solid gold and not gold plated. You can find solid gold rings for the same cost elsewhere some even with diamonds instead of CZ.

December 1, 2025
Rated 1 out of 5 stars

Order status


I ordered a ring on 9/29/25 and I have yet to even receive a tracking number. The company claims to be 16 business days to ship but they clearly fail to hold that standard. I worked tirelessly to be able to purchase this gift for my girlfriends and I one year anniversary. So now because of this company negligence, I have a girlfriend who thinks I bought her nothing for our special day that was a month ago

November 1, 2025
Darry Ring logo

Reply from Darry Ring

Hi Kyle,

We are truly sorry for the disappointment this experience caused, especially on such an important milestone for you and your girlfriend. A gift meant to celebrate love should never bring stress, and we sincerely apologize.
After checking your order status, we confirmed that your ring has now been delivered. The delay occurred because this piece is part of our newly launched collection, which requires a longer hand-crafting period. However, we recognize that our website did not clearly communicate the extended production time, and that led to a misunderstanding. Thank you for pointing this out — we are already updating the information so future customers won’t face the same issue.
We truly appreciate your patience and the thought you put into this anniversary gift. If you need any further assistance with your order, please reach out to our support team and we’ll be more than happy to help.

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Rated 1 out of 5 stars

Communication sucks

I have asked for a tracking number 10 times and was told someone was going to contact me days ago and still haven’t heard from anyone

November 1, 2025
Rated 1 out of 5 stars

Horrible experience

My son placed an order. They have deducted the money but never delivered the ring and never returned the money as well. The poor student has lost nearly 500 US dollars. Absolute disgrace to the industry.

July 25, 2025
Unprompted review
Darry Ring logo

Reply from Darry Ring

Hi Mo, we’re truly sorry to hear about your son’s experience — that’s definitely not the service standard we aim to provide. Please rest assured that we take this matter very seriously. Could you kindly send us the order number or the email address used to place the order via clientcare@darryring.com
so our customer service team can investigate this immediately and help resolve it as quickly as possible?
Thank you for bringing this to our attention — we’ll do everything we can to make it right.

Rated 1 out of 5 stars

THEY TOOK MY MONEY AND NO RING 0 REFUND…

THEY TOOK MY MONEY AND NO RING 0 REFUND WORST CUSTOMER SERVICE EVER, THEY THREATENED TO DESTROY THE RING WHICH IS ILLEGAL UNDER CONSUMER LAW AND MY BANK WONT REFUND ME EITHER DODGEY SCAMMY COMPANY

July 17, 2025
Unprompted review
Darry Ring logo

Reply from Darry Ring

Hi there, we’re truly sorry to hear about your experience and completely understand how upsetting this must feel. Please rest assured that Darry Ring never destroys any customer’s product or withholds refunds without proper cause. We take such matters very seriously and would like to review your case immediately. Could you please contact us at clientcare@darryring.com
with your order number or the email address used for the purchase? Our customer care team will prioritize your request and ensure this is resolved as quickly as possible.
We sincerely apologize for the distress caused and appreciate your patience as we look into this for you.

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