We are so grateful to have found your wonderful Balsamics; they are truly the best baslamics and we use them daily in every dish! Thank you for taking the best care of us with easy ordering, great... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I fell in love with Giusti Balsamic while in Italy. I brought some home for friends, and they loved their gifts. This year, for Christmas, I ordered three two-pack gift boxes for our closest foodie f... See more
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Great products. Quick delivery of well-protected bottles. We visited the Giusti center in Modena and thoroughly enjoyed the tour and the vinegars. They are now a staple of our diet.
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Our guide was knowledgeable and interesting. I’ve never experienced anything like the scent (delicious) and sight (incredible) of the cask aging room. Tasting the variety of vinegars at the end was (o... See more
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Company details
About Acetaia Giusti
Written by the company
Founded in 1605, Acetaia Giusti is the oldest producer of Balsamic Vinegar of Modena.
Since then, the Giusti family has handed down from generation to generation the knowledge, sensitivity and passion necessary to make a high quality Balsamic Vinegar of Modena, guarding all the secrets of the ancient and traditional Modena art of vinegar making.
Today Giusti is present in over 50 countries worldwide, with flagship stores in Modena, Milan and Bologna, corners in Rinascente and Eataly, and in the most exclusive hotels and restaurants in the world.
Since then, the Giusti family has handed down from generation to generation the knowledge, sensitivity and passion necessary to make a high quality Balsamic Vinegar of Modena, guarding all the secrets of the ancient and traditional Modena art of vinegar making.
Today Giusti is present in over 50 countries worldwide, with flagship stores in Modena, Milan and Bologna, corners in Rinascente and Eataly, and in the most exclusive hotels and restaurants in the world.
Contact info
Strada Quattro Ville, 155, 41123, Modena, Italy
- +39059840135
- ecommerce@giusti.com
- us.giusti.com
4.9
Excellent
311 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Whoopi Goldberg promoted this product…
Whoopi Goldberg promoted this product since she has residency in Italy. I also had the privilege of visiting Italy and recognized the difference in Italian food, America versus Italy. No contest. There are only two Italian restaurants in the entire United States, that I will even consider since tasting the real deal. One in New York, and one in Miami. The olive oil and balsamic that I had on a piece of bread in Italy was the turning point for me. Before I did not like olive oil, since then, love it! I am very choosy with the olive oil and balsamic that I use. The reputation in the history of your products in the process have made a no-brainer. I have not yet tasted because I gave them away as gifts. But in a week I will be in Colorado where I sent the gift and then I will be able to finally taste.
December 6, 2024
Reply from Acetaia Giusti
Dearest Alison,
We’re thrilled to hear that you enjoyed our products! Being chosen by Whoopi has been an incredible experience for us.
We’re proud to bring a taste of tradition from Modena to your table and can’t wait to offer you more delicious experiences!
Best regards,
The Giusti Team
Fast shipping
Fast shipping. Products arrived well ahead of schedule. Everyone loved their Christmas gifts.
December 10, 2024
Reply from Acetaia Giusti
Dear Ella,
We truly appreciate your feedback! It's fantastic to know that our ecommerce service met your expectations. Your satisfaction is very important to us, and we can’t wait to assist you again on your next purchase!
Kind regards,
The Giusti Team
Placing an order was flawless
Placing an order was flawless. Receiving said order was delivered as promised which I was not expecting since I placed this order during the hight of the holiday season. This was an order for myself and not as a gift. All three bottles were packaged well and arrived without an issue. I can’t wait to try all three different styles.
December 23, 2024
Reply from Acetaia Giusti
Hi Joan,
We truly appreciate your feedback! It's fantastic to know that our ecommerce service met your expectations. Your satisfaction is very important to us, and we can’t wait to assist you again on your next purchase!
Kind regards,
The Giusti Team
Very easy to navigate the system
Very easy to navigate the system. Fantastic product.
December 4, 2024
Reply from Acetaia Giusti
Hi!
We truly appreciate your feedback! It's fantastic to know that our products and our ecommerce service met your expectations. Your satisfaction is our top priority!
We can’t wait to assist you again on your next purchase!
Warm regards,
The Giusti Team
Christmas gift for my wife
I wanted to get my wife something different for Christmas, and saw Whoopi Goldberg say how your products are really the best.
November 30, 2024
Reply from Acetaia Giusti
Hi Henry,
We’re thrilled to hear that you and your wife enjoyed our products! Being chosen by Whoopi has been an incredible experience for us.
We’re proud to bring a taste of tradition from Modena to your table and can’t wait to offer you more delicious experiences!
Kind regards,
The Giusti Team
Absolutely wonderful
Absolutely wonderful balsamic. Shipping was prompt and arrived early!
December 17, 2024
Reply from Acetaia Giusti
Dear Allison,
We truly appreciate your feedback!
It's fantastic to know that our products and ecommerce service met your expectations.
We can’t wait to assist you again on your next purchase!
Kindest regards,
The Giusti Team
Reply from Acetaia Giusti
Dear Henry,
We truly appreciate your feedback!
It's fantastic to know that our products and delivery service met your expectations.
We can’t wait to assist you again on your next purchase!
Warm regards,
The Giusti Team
Shipping took 10 days…
December 14, 2024
Reply from Acetaia Giusti
Dear Kevin,
We sincerely apologize for the delay in delivering your order. The holiday season is an exceptionally busy time for us and for all couriers, and it is not uncommon for delays to occur due to the increased volume of shipments.
We truly appreciate you taking the time to reach out to us. Your feedback motivates us to continuously improve our service and better meet the needs of our valued customers.
We hope to have the pleasure of serving you again soon on our website, and we are committed to ensuring a smoother experience in the future.
Thank you for your understanding and support.
Best regards,
The Giusti Team
Reply from Acetaia Giusti
Dear Daniel,
We truly appreciate your review!
We can’t wait to assist you again on your next purchase!
Kindest regards,
The Giusti Team
Inaccurate information and inefficient
Massimiliano with Giusti provided inaccurate information. When asked how long it would take for an item to arrive, the response was 'Just a few days.' SEVEN days for a package to originally arrive is NOT considered 'a few days.' I was ordering a Birthday gift that I wanted to arrive ON time. I purposely asked BEFORE ordering, so the package would arrive ON time, which it did NOT. When the recipient had to evacuate due to the Malibu fire, I asked for the package to be rerouted and overnighted to the desert where the recipient would be. Neither happened. I asked Andrea, a.k.a. Guisti's Warehouse Manager, to speak with a Manager at UPS regarding rerouting. She couldn't seem to do that and it appears that she put no effort to. Guisti is very slow with shipping. It took nearly 4 days just to ship the item from when I initially ordered the item. The day I spoke with Andrea, she was supposed to speak with a Manager at UPS or send a new package out that same day. Neither happened. For a Birthday that was on December 12th, the item arriving on December 18th is UNACCEPTABLE, especially when the item was initially ordered on December 6th and especially when I was informed 'Just a few days' for the item to arrive in Malibu, which was NOT the case! I do not appreciate my emails being ignored. Massimiliano did not respond to my email that I sent to him on December 11th. Andrea, who apparently decided to go incognito, as 'Warehouse Manager' never responded to my last email on December 12th regarding if the package had been overnighted, what the ETA was, as well as compensation. I will never purchase an item again with Guisti. Whoopi Goldberg should think twice before recommending such a company.
December 11, 2024
Reply from Acetaia Giusti
Dear Lisa,
We are truly sorry to hear about your disappointment, especially considering the significant efforts we put forth to accommodate your various requests regarding this shipment.
Our team was fully committed to offering you the best assistance possible. This included modifying our website to cater to your need for a dedicated gift card message with your order, as well as attempting to redirect the delivery even after it was already in transit. Unfortunately, the courier was unable to make the requested change, and the unforeseen circumstances of a fire in Malibu presented an exceptional challenge.
Regarding the delivery timeline, your order was placed on Friday and shipped the following Monday, which was the first available business day after the weekend. Delivery times are clearly indicated during the purchasing process, and we also offer an express delivery option that guarantees delivery within three business days.
Once again, we sincerely regret that your gift did not arrive as promptly as expected. However, we hope you can understand that we made every possible effort to fulfill your requests and address the situation to the best of our abilities.
Thank you for your understanding, and we hope to have the opportunity to better serve you in the future.
Warm regards,
The Giusti Team
Its taste demonstrates the experience…
Its taste demonstrates the experience of years of years making it 👏🏻
December 9, 2024
Reply from Acetaia Giusti
Hi Luis,
Thank you for the fantastic review! We're so happy that our Balsamic Vinegar impressed you. We truly value your support and can’t wait to offer you more delicious experiences from Modena!
Best wishes,
The Giusti Team
Reply from Acetaia Giusti
Hi Ellen,
Thank you for taking the time to share your experience! We’re so glad you loved our Balsamic Vinegar. We’re proud to bring a taste of tradition from Modena to your table!
Best regards,
The Giusti Team
This 3-gold balsamic vinegar was delicious!
This 3-gold balsamic vinegar was delicious! We have tried it so far with Parmigiano Reggiano and in a salad, and each time the taste and texture was outstanding!
December 7, 2024
Reply from Acetaia Giusti
Thank you for taking the time to share your experience! We’re so glad you loved our Balsamic Vinegar! We’re proud to bring a taste of tradition from Modena to your table!
Thank you for choosing us, and we look forward to serving you again!
Best regards,
The Giusti Team
Order Cancelled Money Kept (see earlier review) - FOLLOWUP
After my one-star review, I was contacted by someone from the company, wrote that the product had been out of stock and that's why my order was cancelled. He offered a different (and higher-end) product for what I'd paid. I'm going to give them another chance, but he asked if I'd update the review to reflect that - so I am. I had emailed prior to the review (on December 5); my one-star review ran on December 14 and I received the email after the review ran. The takeaway is that the best way to get the company's attention is to post a review. That said, there's a bottle of three-star balsamic in my future, and I will absolutely come back to review that and let anyone reading this know whether it's worth what it takes to obtain it! And truly, I'm glad that I heard back from the company and do appreciate it.
December 16, 2024
Unprompted review
Reply from Acetaia Giusti
Dearest Amy,
We truly appreciate you taking the time to leave a follow up to your previous review.
We’re sorry that your eCommerce experience wasn’t up to your expectations. We’re constantly working to improve, and our customer's satisfaction is our top priority!
Can't wait to assist you further with your next purchase on our website!
Kindest regards,
The Giusti Team
Reply from Acetaia Giusti
Dear Scott,
Thank you very much for your feedback!
It's a pleasure to hear that our products and services met your expectation!
Looking forward to see you again soon on our website!
Kind regards,
The Giusti Team
a new favorite
Easy to navigate website. Prompt delivery. Reasonable pricing . Difficult to find an organic, high grade organic balsamic vinegar in the US. Only one trusted brand that I know of.
December 6, 2024
Reply from Acetaia Giusti
Thank you very much for this review, Thomas,!
We are happy to hear that you enjouyed our products and delivery services!
Hoping to assist you on your next purchase on Giusti website
Best regards,
The Giusti Team
Great Olive Oil
Was easy to order online. Saw your product on " The View" Whoopie Goldberg's Birthday. Got it as Gifts for the Holidays.
November 18, 2024
Reply from Acetaia Giusti
Dear Sally,
Thank you very much for your words! Being chosen by Whoopi has been a great pleasure for us! We hope to assist you further on our website
Kindest regards,
The Giusti Team
Reply from Acetaia Giusti
Thank you Gary! Your satisfaction is our top priority, and we look forward to serving you again soon.
Kindest regards,
The Giusti Team
The EXPENSIVE Chocolates were horrible…
The EXPENSIVE Chocolates were horrible in taste.
November 18, 2024
Reply from Acetaia Giusti
Dear Nilsa,
Thank you very much for your kind purchase on our website and for this review.
We always strive to deliver the best, so our customers' opinions are very important to us.
We are sorry that our chocolates did not meet your taste.
We take great pride in the quality of our products, which are made using the finest ingredients. The company we collaborate with works exclusively with top-tier chocolates, and we are committed to continuous research and innovation to uphold our high standards.
Looking forward to welcome you back to our website soon, where you can explore our other products, with the hope that they may better suit your taste and meet your expectations.
Please know that we are always here to assist you, and should you need any further support, do not hesitate to reach out to us.
Warm regards,
The Giusti Team
Package arrived according to tracking…
Package arrived according to tracking information and the packaging inside is excellent.
November 30, 2024
Reply from Acetaia Giusti
Hi Diana!
Thank you very much for this review!
Your satisfaction is our top priority, and we look forward to serving you again soon.
Best regards,
The Giusti Team
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