Ordered boots 20th Jan. Not delivered by Evri, who have declared it lost today. To be fair to Evri, they have held their hands up and have been communicative through the process, but trying to speak t... See more
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Shoe Shopping At Its Best On my first visit to Jones Bootmakers Victoria I was greeted by Susan who gave me a friendly smile, was helpful and also very professional. I showed her the displ... See more
Scarlett in the Tunbridge Wells store was extremely helpful today and enabled me to find the right shoes and bag. Thank you!
Shocking service from what I thought were a reputable company. Shoes were lovely but too big. Sent back via Evri drop off but no response to my emails as to when refund will be issued. No communic... See more
Company details
Information provided by various external sources
Footwear manufacturer. UK.
Contact info
United Kingdom
- us.jonesbootmaker.com
3.0
Average
400 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great merchandise and service
My boots arrived on time and were exactly what I ordered.
August 12, 2023
Shoes seem to be well made
Shoes seem to be well made, using better than average leather. Size selected was spot on. Delivery was sooner than average. Would recommend to others, purchasing from this company.
July 27, 2023
Like the quality of the shoes and that…
Like the quality of the shoes and that shipping didn't take very long. As I said before the shoe box was damaged but it didn't hurt the shoes - thank goodness.
July 27, 2023
it was great
it was great. shipping delivery time was good. shoes looks really nice/good and it appears that the chukka boots are good quality.
July 23, 2023
I tried ordering a pair of moccasins
I tried ordering a pair of moccasins, they looked good just what I had searched for. I filled out the form name address etc. also the on the payment page put in my credit card details. I got transferred to my bank verification page confirmed this and then nothing. No Jones bootmaker page searched for it and nothing. Back to the beginning again repeated the whole process being extra careful in case I had made an error, I was now back at the bank verification page confirmed again and once again nothing. Back to Jones bootmaker page lo and behold card declined. Phoned my bank they ran all the checks everything is ok no payment been taken but no understanding of how my card could have been declined, I'm ok with it. I gave it a few days and tried again the same, performance exactly as before can't get the Jones bootmaker page back. Have given up I liked the look of those moccasins but I'll search elsewhere again. I've heard of a shoemaker down Devon way I'll give them a look at.
August 14, 2023
Reply from Jones Bootmaker
Hello,
Thank you for taking the time to leave us a review.
I'm sorry to hear you are having issues placing an order with us.
I have passed this feedback along to our IT team to look into further and fix any issues we may be having with our site.
If this issue still persists, I would advise calling our order line on 0333 443 8370 and one of our advisors will be able to put this through for you.
I do apologise for any inconvenience caused.
Kind Regards,
Sid
I ordered a pair of shoes
I ordered a pair of shoes. They arrived in a few weeks. I was able to track shipping progress. I love the shoes.
July 11, 2023
Shoes are the perfect color and fit
Shoes are the perfect color and fit. Took longer than anticipated, though.
I would order from them again.
July 23, 2023
These shoes were absolute perfection !
These shoes were absolute perfection ! My husband loved them and they fit perfectly. Shipping was quick!
July 18, 2023
Extremely slow to fill order (2 weeks)
Extremely slow to fill order (2 weeks), without any notification. Package never arrived, after tracking for 3 weeks.
July 15, 2023
Reply from Jones Bootmaker
Thank you for taking the time to write a review.
I am so sorry for your poor experience.
I can assure you that we will be investigating this matter to understand what went wrong and more importantly improve the service we offer to all our customers going forward.
This is not our usual standard of service. We have clearly failed this time.
I hope that you will allow us the opportunity in the future to prove this is not the service we normally provide.
Kind Regards, Annmarie
I can’t figure out how to return the…
I can’t figure out how to return the shoes… they sent wrong size
July 11, 2023
Reply from Jones Bootmaker
Thanks for taking the time to leave a review.
You can arrange simple, low cost returns by visiting http://pavers.returns.international . Using your local postal service you can send the goods back to us for a small fee.
As soon as we receive your item back, a refund will be processed.
Hope that helps.
Kind regards, Annmarie
NICE QUALITY
June 27, 2023
I returned the item and am still waiting for a credit
I returned the item and am still waiting for a credit. I've tried contacting you multiple times about this and have received no response.
June 19, 2023
Reply from Jones Bootmaker
Thanks for taking the time to leave a review.
I am sorry you have had trouble contacting us.
I have been unable to find a return from you.
I have checked with the email address provided here and have been unable to find any emails from you.
So that we can help you, please get in touch by Live Chat on our website and we will do all we can to help.
Kind regards, Annmarie
Fast service
June 28, 2023
Shoes are comfy and your company sent…
Shoes are comfy and your company sent me updates as to when the package would arrive!
July 14, 2023
All expectations met
All expectations related to ordering and delivery of these shoes were met.
May 21, 2023
Great service
Great service, fast shipping, and excellent product. Will definitely buy from them again.
May 16, 2023
Very responsive
The shoes I ordered were too small, very easy to exchange for a size larger.
May 15, 2023
Great price and fast shipping for hard…
Great price and fast shipping for hard to get Barbour shoes in USA.
May 12, 2023
Jones' quality shoes are amazing
Jones' quality shoes are amazing! They are well made, and of good materials. I will continue to buy from them.
While there was an issue with the delivery contractor, Jones did its upmost to ensure the prompt re-delivery of my shoes. Good customer service!
May 12, 2023
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