The interface is friendly and easy to use. The flight tickets are cheaper than other platforms (for routes within East Asia or Southeast Asia though, can't say for others) But what I don't like i... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
All services are fine; however, I am unable to reimburse the benefits using the trip coins I earned to my accounts. Please kindly look into it la
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We used the VIP fast track service upon our arrival in Phuket. Everything went perfectly! We were greeted by an employee with a name tag, and in just 5 minutes, we passed through customs without waiti... See more
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As a Diamond Member of Trip.com, I'm totally pleased with all services provided by Trip.com for my travels. Especially their great and comprehensive services in reservations for flights, hotels, activ... See more
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Company details
About Trip.com
Written by the company
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com are committed to making sure our users
Our service-guarantee means that we’ve always got your back
There are multiple service channels for you to reach us easily
Get rewards when you book, and save on future trips
Trip.com
Written by the company
- Worldwide Coverage
- More than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe.
- Trusted Online Travel Leader
- 30 million authentic reviews
- Travel Worry Free
- One-stop multilingual service & effortless booking management
Contact info
Singapore
- trip.com
4.4
Excellent
177K reviews
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Awesome and easy to use
April 18, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Trip.com
Hi MD ZAKIR HOSSAIN,
We genuinely appreciate your kind words and positive feedback. We are delighted to learn that you had such a wonderful experience with us. Our team is dedicated to delivering the highest level of service, and your feedback serves as a significant motivation for us.
Once again, thank you for sharing your lovely review. We hope you have a fantastic day.
Best regards,
Evelyn
Trip.com
Reply from Trip.com
Hi JALEEL AHAMED SIYAN,
Thank you very much for taking the time to write such a fantastic review. We truly value hearing about your experience with our customer support team. Providing exceptional customer service is of utmost importance to us, and we make every effort to deliver an unmatched experience to our customers. Your feedback encourages us to continue our dedication to providing the best services and going above and beyond to exceed the expectations of our valued customers.
Once again, we express our gratitude for choosing us, and we hope you have a wonderful day.
Best regards,
Emilia
Trip.com
EASY TO BOOK TICKET
April 18, 2026
Reply from Trip.com
Hi ISHTIHAD HUSSAIN,
We genuinely appreciate your kind words and positive feedback. We are delighted to learn that you had such a wonderful experience with us. Our team is dedicated to delivering the highest level of service, and your feedback serves as a significant motivation for us.
Once again, thank you for sharing your lovely review. We hope you have a fantastic day.
Best regards,
Elizabeth
Trip.com
I booked a flight to Canada and added…
I booked a flight to Canada and added all available add-ons to ensure a smooth journey. However, my flight was canceled due to the war, and I was forced to reschedule without being allowed to change my final connecting flight. When I arrived at the airport, officials denied me boarding, saying they couldn’t find my ticket for the final destination. Trip.com later told me they couldn’t assist me and refunded less than 20% of the amount I had paid.
April 18, 2026
Unprompted review
Reply from Trip.com
Dear Kaiash,
Thank you for bringing this to our attention. We apologize for the negative experience you had with us. Kindly know that we will double-check the situation and contact you directly. We take customer service very seriously and we will take the necessary steps to ensure we improve our customer service skills. Thank you for your feedback and we hope you continue to have a pleasant experience with us.
Best regards,
Kaitlyn
Trip.com
Thank you Erin for assisting me with my…
Thank you Erin for assisting me with my travel activities. She ensured that everything was properly handled.
April 18, 2026
Unprompted review
Reply from Trip.com
Hi Kenny,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
Best regards,
Evelyn
Trip.com
good every good 10 10 10👍
April 18, 2026
Reply from Trip.com
Hi NATKITA KIRIYA,
Thank you for the time in leaving this review. I appreciate that you shared with us the experience you had with us. Please know that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve.
Thanks again for your feedback, have a wonderful day.
Best regards,
Kaitlyn
Trip.com
Got the ticket in affordable rate and…
Got the ticket in affordable rate and quickly in this unfortunate condition.
Thanks
April 15, 2026
Reply from Trip.com
Hi Manoj Kumar,
Thank you for providing us with your valuable feedback. We sincerely appreciate the time and effort you took to write a review for us. At Trip.com, our dedication lies in presenting our customers with the most exceptional deals and offers available in the market.
Rest assured, we will persistently strive to enhance our services and provide even more competitive deals to serve our customers better. We hope that you will continue using our app or website to explore and discover deals that perfectly align with your needs. Thank you once again for choosing us, and we look forward to serving you again in the future.
Best regards,
Kaylee
Trip.com
Payment without OTP is unsecured
Payment should not be deducted without OTP, It seems unsecured payment process
April 18, 2026
Reply from Trip.com
Dear SIKANDAR SULTAN,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Alexandra
Trip.com
Reply from Trip.com
Hi SUNIL BABURAO UGALMUGALE,
We appreciate your kind words and are delighted to hear that you are satisfied with our service. At Trip.com, our team is dedicated to delivering the best customer service experience possible, and your feedback is invaluable to us. We eagerly look forward to the opportunity to continue providing you with exceptional service in the future. Thank you for choosing us.
Best regards,
Victoria
Trip.com
Trip.com is a reliable and convenient
Trip.com is a reliable and convenient travel booking platform that makes planning trips much easier. The app is user-friendly, with clear options for flights, hotels, and other travel services all in one place. Prices are often competitive, and there are frequent deals and discounts available. Booking is fast and hassle-free, and confirmations are received. Customer support is also responsive when assistance is needed. Overall, it’s a great app for travelers looking for a smooth and efficient booking experience.
April 18, 2026
Reply from Trip.com
Hi Samie Furog Salvacion,
Thank you for taking the time to share your feedback with us. We greatly appreciate your effort and time in writing us a review. Our team is dedicated to providing our customers with the most engaging and pocket-friendly deals in the market. We advise you to continue using our app/website, as you might just find a deal that precisely matches your needs.
Once again, thank you from the bottom of our hearts, and we hope you enjoy the rest of your day.
Best regards,
Alexandra
Trip.com
Reply from Trip.com
Hi Desak Marlina,
Thank you for taking the time to leave this lovely review. We appreciate that you shared your experience with our customer support. Please know that we strive every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and exceed our customers' expectations. We look forward to our next trip with you. Thank you for choosing us. Have a wonderful day.
Best regards,
Evelyn
Trip.com
Oh my god do not use this app
Oh my god do not use this app! They are so unhelpful especially during dangerous busy time!
I wasted almost 400$ for a ticket that i wont be able to use! And all they can offer me is absolutely nothing.
I maybe a little person - one you disrespect - but it is okay. I will never use the services of this platform again ever.
Your response is from an AI for a person in dire need.
How pitiful for us clients with no clout!
April 18, 2026
Reply from Trip.com
Dear Ivan Go,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Avery
Trip.com
Reply from Trip.com
Hi Emilyn DALAGON,
Thank you for your kind feedback. We are delighted to hear that you are pleased with our service. At Trip.com, our team is dedicated to delivering the best service possible, we truly value your continued support and are excited to be of service on your next journey with us. Thank you again for choosing us.
Best regards,
Elizabeth
Trip.com
Reply from Trip.com
Hi IMRAN ALIM KHAN,
Thank you so much for your comment. We appreciate your time and effort in writing a review for us. Please know that we will continue to provide interesting yet cheapest offers in the market to all our customers. Please keep using our app, and you might find a deal that suits your needs. Again, thank you, and have a great day.
Best regards,
Kaylee
Trip.com
Smooth and Stress-Free Flight Booking Experience
Booking my flights through Trip.com was a smooth and hassle-free experience from start to finish. The platform was easy to navigate, making it simple to compare options and choose the best flights that fit my schedule and budget.
What stood out the most was how seamless the entire transaction process was—everything from selecting flights to payment and confirmation was quick and efficient. I also appreciated the timely updates and clear details provided for my bookings, which gave me peace of mind throughout the process.
Overall, I had a very positive experience and would definitely use Trip.com again for future travel. Highly recommended for anyone looking for a convenient and reliable way to book flights!
April 18, 2026
Reply from Trip.com
Hi Juan Ponce,
Thank you so much for your kind words and positive feedback. We are thrilled to hear that you had such a great experience with us. Our team takes great pride in providing the best customer service and products possible, and your feedback serves as a great source of encouragement for us.
Thanks again for your feedback, have a wonderful day.
Best regards,
Angelina
Trip.com
I am extremely disappointed with my…
I am extremely disappointed with my recent experience, which was both stressful and poorly handled.
My original flight from Da Nang Vietnam to Singapore was scheduled for 17 April 2026 but was moved to 16 April. I was given the option to cancel or reschedule, and I chose to accept the 16 April flight. Communication initially seemed clear.
However, when I arrived at the airport, I was told at check-in that my name was not on the passenger list—not only for the 16th, but also for the original 17th flight. This caused significant panic, as I had a connecting flight to Australia.
To make matters worse, I later received an email at 6pm stating that my “new” flight (SQ193 to Singapore Departing at 6:39pm) had been cancelled, which made no sense given the situation. In order to avoid missing my onward travel, I had no choice but to purchase a ticket for the same flight using my own money.
Upon arrival in Singapore, I spent over 30 minutes on the phone with customer service. I was then told that for a refund, I would need to cancel my entire booking—something that was not a realistic option, as it would have disrupted my travel to Australia entirely.
Additionally, due to this situation, I was forced into an 18-hour layover in Singapore and had to cover accommodation costs myself. Responsibility was passed back and forth between the booking platform and the airline, with no clear resolution or accountability.
Overall, this experience showed a serious lack of support and consideration for customers. Once payment is made, it feels like the responsibility shifts entirely onto the customer, even in situations caused by system or booking errors.
April 16, 2026
Unprompted review
Reply from Trip.com
Dear Eric Vargas,
Thank you for bringing this to our attention. We apologize for any inconvenience caused and assure you that we will get back to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best regards,
Ella
Trip.com
Reply from Trip.com
Hi MD NASIMUL SAGIR,
We appreciate your kind words and are delighted to hear that you are satisfied with our service. At Trip.com, our team is dedicated to delivering the best customer service experience possible, and your feedback is invaluable to us. We eagerly look forward to the opportunity to continue providing you with exceptional service in the future. Thank you for choosing us.
Best regards,
Evelyn
Trip.com
Trip.com customer service is a joke
Trip.com is outstanding at taking your money and absolutely useless to the point of deliberately unhelpful when anything goes wrong.
My AirAsia flight FD183 (Kathmandu to Bangkok, 1 May 2026) was cancelled within 30 days of departure. I contacted Trip.com immediately because the booking was issued through them and I needed rebooking assistance. What I got instead was scripted, evasive non-answers and a manager response that was basically “we can only change with the same airline”, as if repeating that sentence solves anything.
They would not provide basic, verifiable information such as when they contacted the airline, what AirAsia replied, or any reference number for the alleged contact. Just generic template replies designed to close the ticket and make customers lose their rights by accepting cancellations, not resolve the problem.
This is not the first time. On a previous Trip.com booking from Bangkok to Ta Khmau (Cambodia), I was left with zero meaningful assistance during a 7-hour disruption even though I was entitled to compensation and vouchers according to Thai aviation law. No proactive support, no practical options, no real help. Just being bounced around with useless generic non-replies. If you get through to an alleged manager they sound even more robotic and useless.
Trip.com sells “support”, but when you actually need it, you are pushed into customer service loops, vague disclaimers, and stonewalling. If you have time-sensitive constraints like visa expiry or onward flights, do not assume Trip.com will do anything beyond telling you to accept a refund and absorb the extra cost yourself.
I have spent thousands of dollars and I'm a Diamond member, which means nothing. I will not be booking flights through Trip.com again.
April 17, 2026
Unprompted review
Reply from Trip.com
Dear KF,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Kaylee
Trip.com
Flight delayed and you did not change…
Flight delayed and you did not change the dlight
April 18, 2026
Reply from Trip.com
Dear AYYAD ALQADHI,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Kaylee
Trip.com
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