I love nosing around the brick-and-mortar CeX stores (my local is in Sheffield), but while the staff are friendly and polite the speed of service, even before the pandemic, is awful. It's very com... See more
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Four items from my orders this week came not as shown. Three TV dvd's did not come in the original packaging and a 1st generation Ipad did not come with ibooks or the capability to add that program o... See more
Company replied
oroduct was sent to wrong address although i filled out a seperate shipping adress when i contacted cex they told me they couldnt correct error that refund would b issued. my 8yr old would love to wai... See more
Company replied
their franchise stores are absolutely appalling I recently bought an iPhone XR it has numerous problems with the speaker i took it into the aldershot store and they said there was absolutely nothing w... See more
2.0
Poor
235 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Fast shipping and the product works …
Fast shipping and the product works perfectly
September 19, 2017
Unprompted review
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The customer service is amazing and the …
The customer service is amazing and the products are exactly what the website says or else they will refund your money. The products I have bought from them were fully functional. I had only one issue, I bought a 16gb stick of ram and they sent me an 8GB stick, I contacted them and they sent me a shipping label, which I printed an mailed the ram stick back along with a letter explaining what the issue was aND how I would like to resolve the issue, either with a refund or replacement.
September 14, 2017
Unprompted review
Reply from US Webuy - United States
Hi Herson,
Thank you for your review.
We're glad to hear that you have a good experience shopping with us. We do apologize that RAM sent to you was incorrect and will forward this to the store that sourced your order so they are careful when processing orders.
If you need help with anything else, please contact us at care@webuy.com and we will be happy to assist you further.
Regards,
Conrad
Late shipping Sold mean item they did not have
The online order was not shipped for 3 biz days - when it arrived it was the wrong item. They sold me an item that was not in stock and I had to return it for a refund. BAD experience
September 13, 2017
Unprompted review
Reply from US Webuy - United States
Hi,
Thank you for your review.
I am really sorry to hear that the product that you received was incorrect and what you had ordered.
Before dispatching, we check all products to make sure that the correct one is going to the customer, however sorry that this was overlooked and I understand your disappointment.
I see that you have returned the incorrect product and you have received a refund for the item.
I thank you for your feedback and assure you that I will forward it to the store that sourced your order so that going forward such errors are not repeated.
If you need help with anything else, please contact us at care@webuy.com and we will be happy to assist you further.
Regards,
Ajay.
I love this store I've started to buy …
I love this store I've started to buy all my phones and games systems there at deerbrook mall. The customer service is amazing and the workers at deerbrook are awesome they have a great team. I really recommend this to anyone out there. Best store ever made great job!
September 8, 2017
Unprompted review
Great service fast delivery love this …
Great service fast delivery love this site
September 7, 2017
Unprompted review
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I love this store there used to be one …
I love this store there used to be one in my town but you closed it. I wish i could find things that i want to sell easier like a few of the things i want to sell i cant find on your website your prices are fair and your great at shipping times
September 6, 2017
Unprompted review
Fast shipping
The software I ordered was delivered quickly to my house. They were in excellent condition and work perfectly.
September 6, 2017
Unprompted review
Everything was a good price except for …
Everything was a good price except for the $1.90 shipping charge per DVD. It increased my total tremendously and I actually removed some DVDs from my cart to lower the total before fully purchasing.
September 4, 2017
Unprompted review
Reply from US Webuy - United States
Hi,
Thank you for your review.
We have had to revise our postage processes to continue to provide the cheapest possible cost to our customers. We hope that these changes do not impact you wanting to shop online at webuy.com.
I thank you for your feedback and if you need help with anything else, please contact us at care@webuy.com and we will be happy to assist you further.
Regards,
Ajay.
Website could but modernized slightly
Website could but modernized slightly, but overall not a bad experience.
September 4, 2017
Unprompted review
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Untrustworthy Vendor
I bought Super Mario Bros 2 on the Nintendo 3ds. Advertised as NEW and ended up sending a USED copy. Untrustworthy.
September 1, 2017
Unprompted review
Reply from US Webuy - United States
Hi,
I noticed that there's a little confusion here. The title of the game is called "New" Super Mario Bros 2.
http://newsupermariobros2.nintendo.com/
We didn't advertise that the game was new, it's just the name of the game. It's Nintendo's naming scheme, just like the 2nd edition of the 3DS. "New" Nintendo 3DS.
https://www.nintendo.com/3ds/new-nintendo-3ds/
-Michael B.
My item was very dirty
My item took a week to come in , and when I received my product it was very dirty. The microphone had lots of dirt on the cords and the microphone. The pop filter had 3 stains and was very dirty. I was highly disappointed with my product.
August 31, 2017
Unprompted review
Reply from US Webuy - United States
Dear Vashon,
Thank you for your review.
I am really sorry to hear about the condition in which you have received the Microphone and understand your disappointment.
Before purchasing, we book in all products for testing. Our purchasing process includes testing followed by grading of the product. We again check the item before it is dispatched to the customer to make sure it is working normally and in good condition, however sorry that this was overlooked in your case.
Please note, once the order is processed delivery usually takes 3-5 working days. However, we request that customers allow 14 days for delivery as missing items are usually found and delivered within this period.
I will send you another email explaining how we can resolve this matter for you. If you have any concerns or doubts, please get back to me on the same email and I will be happy to assist you further.
Regards,
Ajay.
I love this store great prices and the …
I love this store great prices and the staff are very helpful and nice I buy all my games from them A++++++++
August 29, 2017
Unprompted review
Tons of great deals
Tons of great deals, super cheap games and DVDs! Love this store!
August 28, 2017
Unprompted review
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I did have a problem with the …
I did have a problem with the headphones I purchased. Simply put: 'Dem bad boys is busted. That's bad. Here comes the good. So far, the response has been excellent in regards to fixing the problem. This fix is still in the works. I'm still in the middle of the transaction but as far as I can tell, all is well. There will always be the potential for problems to arise when purchasing online or old school retail. It's how these issues are handled that make a difference. So far these guys and gals get a big thumbs up! Still wish the headphones worked in the first place though. Ah well, such is life.
August 27, 2017
Unprompted review
💪👏A1 till the daysdone
Only prob. I had & CEX is actually not at fault for this is the delayed estimate delivery date from UPSP for a few days. Besides that, everything is in good condition, fast shipping nevertheless
August 25, 2017
Unprompted review
Easy
Easy, fast and accurate transactions.Product arrived as described.
August 25, 2017
Unprompted review
Someone forgot to put a very important …
Someone forgot to put a very important piece used for my purchase in the box and thanks for making me wait even longer now
August 18, 2017
Unprompted review
Reply from US Webuy - United States
Hi,
Thank you for your review on Trustpilot.
I am really sorry to hear about this. I will send you another email regarding your purchase. If you could provide me more details about the missing part, I will be happy to assist you further.
Regards,
Ajay.
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Create Different Listing For Ram
Webuy offers very good prices for there products. The only complaint I have is that the computer memory (Ram) is mixed when buying. When ever I buy Ram I take a gamble of either getting non ECC memory or ECC memory. ECC and Non ECC memory cannot be used by all systems and cab not work together. I suggest creating different ads for ECC memory and non ECC. It will make people like me more likely to buy from you. Thank You
August 13, 2017
Unprompted review
Cex you've gained a new regular customer
Was unsure of CEX at first, but gave them a shot and i couldnt be happier ordered 3 items from them. Paid a single shipping charge and recieved each item individually. will deffinitley be purchasing from them again in the future
August 11, 2017
Unprompted review
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