Usable 365 Reviews 35

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, hard work, and polite demeanor, highlighting their efficiency and the pride they take in their work. Many people are delighted with the high quality of the service and the finished product, noting how the installations have transformed their conservatories into comfortable, year-round usable spaces with excellent finishes and improved temperature regulation. However, some customers also noted issues with follow-up and post-installation support.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team's... See more

Service

Customers had positive experiences with service. Many reviewers praise the professionalism and efficiency of... See more

Quality

Users describe positive interactions with quality. Customers are very happy with the end product, noting the... See more

Product

Reviewers highlight positive aspects of the product, expressing delight with the transformation of their... See more

Facilities

Reviewers mention positive feedback about facilities. Customers are delighted with their transformed... See more

Based on these reviews

Rated 5 out of 5 stars

Very happy with the service. Charlotte reassured me from the start, and she was right. Callum and Owen were hardworking, professional, and transparent, taking real pride in their work. The price was v... See more

Company replied

Rated 5 out of 5 stars

Gary the team turned up nice early and immediately started work on our conservatory roof. They removed the previously fitted blinds for us and cracked on with the job in hand. Within half a day the co... See more

Company replied

Rated 5 out of 5 stars

Callum Gary and there team turned up at the time we agreed beforehand. They prepped the conservatory by removing my heavy items first and covering everything outside so nothing got wet. They crack... See more

Company replied

Rated 5 out of 5 stars

Wow what a game changer Usable 365 are for conservatory’s having seen the video on tic tok I knew this was the answer I needed. Thank you Callum & Owen 😊 for the sensational job of converting my roof... See more

Company replied


Company details

Written by the company

Usable365 specialises in transforming conservatories into comfortable, usable living spaces all year round. We help homeowners who struggle with conservatories that are too cold in winter, too hot in summer, or simply uncomfortable to use. Our primary service is the installation of high-quality insulated conservatory ceilings, designed to dramatically improve temperature control, reduce noise, and make your conservatory feel like a true extension of your home. Many of our customers use their upgraded conservatories as dining rooms, home gyms, offices, or relaxing family spaces once the insulation is installed. We work with all conservatory styles, including Edwardian, Victorian, lean-to, and bespoke designs. Every installation is carried out by our experienced, in-house team with a strong focus on workmanship, cleanliness, and minimal disruption to your home. At Usable365, we pride ourselves on clear communication, honest advice, and reliable service from first enquiry to completion. We take the time to understand how you use your conservatory and recommend the best solution to suit your needs and budget. Our goal is simple: to make your conservatory usable 365 days a year.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

35 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

So happy!

Absolutely brilliant job. From quote to finish was a pleasure working with all the team. My new roof is beautiful and my space is so cosy and warm now.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

I chose wisely using 365…

Wow I'm so pleased that I chose 365 to insulate my conservatory roof. From the first return message of a quote to then subsequent messages with Charlotte, I was provided with all the answers I needed to make my decision.
Customer service is very important to me and they instilled a lot of faith in those early conversations.
The 3 guys lead by Callum turned up before 9am, given I'm a good distance from their base, that was a great start.
The guys were friendly and explained what they would be doing, and with the exception of a few hot drinks and bacon sandwiches. I then left them to get on with the work.
My conservatory had a glass roof and I was worried about the light loss and how it would look from outside, but there was no need for me to worry, as it looks and feels so good. To say I'm blown away is probably an understatement.
It looks and feels amazing and since its been done, ive been sitting in there and spending hours relaxing in what now feels like a proper room.
I honestly cannot praise Callum and his team for their fantastic work ethics. They were friendly, polite and above all they worked hard, each getting on extremely productively with their individual tasks.
I am absolutely thrilled to bits with what they have done and to anybody thinking of doing this. I'd say go for it, this company knows what they are doing, and they do it so well.
Im 100% a very happy customer.

March 16, 2026
Unprompted review
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Reply from Usable 365

Wow… thank you so much for this, it honestly means the world to us 😊

We’re so glad you felt looked after from the very first message Charlotte will be over the moon reading this!

And I’ll make sure Callum and the lads see this too turning up early, cracking on and doing a proper job is exactly what we’re all about, so it’s great to hear that came across and thank you for looking after them and feeding them ;-)

Love that you mentioned the light as well — it’s one of the biggest worries people have, so hearing how happy you are with how it looks and feels now is amazing 👍

Best part is you actually using the room now… that’s what it’s all about! Turning it into a space you can properly enjoy 🙌

Thanks again for taking the time to write this, we really do appreciate it — and enjoy every minute in your new room! 👊

Rated 5 out of 5 stars

PERFECTION

I honestly can’t say how much this has transformed my home. I’m completely overwhelmed by the improvement. It genuinely feels like I have a brand-new conservatory.

This has made the room so much more special to me, and I’m so excited that I can finally use it 365 days a year. The lighting is superb, the attention to detail is exceptional, and from start to finish the whole experience has been above and beyond.

The team are absolutely tremendous, so polite, incredibly hardworking, and clearly take huge pride in what they do. Everything was handled with such care and professionalism.

If you’re in two minds like I was, I would absolutely say go for it. You won’t be disappointed.

Thank you so much again. I couldn’t recommend you highly enough. xx

March 12, 2026
Unprompted review
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Reply from Usable 365

Honestly, this is amazing to read — thank you so much! 😊

We love hearing how much of a difference it’s made, especially when it turns a space into somewhere you actually want to spend time all year round 🙌

It means a lot that you noticed the little details too — the team take real pride in what they do, so I’ll make sure they see this!

So glad the whole experience felt smooth from start to finish, that’s exactly what we aim for 👍

And you’re so right… if anyone’s unsure, just go for it!

Thanks again for your lovely words — we really do appreciate it 💛

Rated 5 out of 5 stars

What a difference

What a difference it has made to our old conservatory really pleased
Hard working kind nice people so polite and friendly
These men work so well together was a pleasure to meet them
Thank you all so much

March 10, 2026
Unprompted review
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Reply from Usable 365

Thank you so much for your lovely message 😊

We’re so pleased to hear what a difference it’s made to your conservatory — that’s exactly what we love to hear!

I’ll make sure the team see this as well, they’ll really appreciate your kind words. They all work so well together and take real pride in what they do 👍

It was a pleasure working with you too — thank you again for choosing us! 👊

Rated 5 out of 5 stars

Brilliant from start to finish

Brilliant from start to finish. Charlotte was great and kept me well informed on what would be happening on the day of installation. The guys were great and arrived on time, made no mess and left it spotless. The conservatory looks so good am very happy with it. It’s given us an extra room to use all year round. Would recommend anyone who is thinking of using these guys, 10/10. Thanks again!!

March 9, 2026
Unprompted review
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Reply from Usable 365

Thank you so much for this — really appreciate you taking the time to write it 😊

So glad everything went smoothly from start to finish, and I’ll make sure Charlotte sees this as well — she’ll be really pleased!

Great to hear the team looked after everything on the day too, turning up on time, keeping things tidy and getting it all done properly 👍

Best part is hearing you’ve now got a space you can use all year round — that’s exactly what it’s all about 🙌

Thanks again for the recommendation, it means a lot! 👊

Rated 5 out of 5 stars

This company were fantastic to deal…

This company were fantastic to deal with from beginning to end.
They were friendly and helpful without being pushy. The end product is great can't praise them enough.

February 3, 2026
Unprompted review
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Reply from Usable 365

Thank you so much for your kind words, it really means a lot to us😊

We’re glad you felt comfortable throughout the whole process, that’s exactly how we like to work 👍

Great to hear you’re happy with the end result too!

Thanks again for choosing us — we really appreciate it 👊

Rated 5 out of 5 stars

Callum Gary and there team turned up at…

Callum Gary and there team turned up at the time we agreed beforehand. They prepped the conservatory by removing my heavy items first and covering everything outside so nothing got wet.
They cracked on with the insulation and were professional the whole way through.
They have since returned to rectify a couple of things at no extra cost.
Nothing is too much trouble for this company and they answer my calls everytime.
I am so pleased with the work they have completed and would highly recommend this company 👌 10/10 guys thank you so much.

November 8, 2025
Unprompted review
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Reply from Usable 365

hank you so much for your kind words, we really appreciate it 😊

I’ll make sure Callum, Gary and the team see this — they’ll be buzzing!

Great to hear everything went smoothly on the day and that the prep and care taken didn’t go unnoticed 👍

And of course, if anything needs tweaking after, we’ll always come back and sort it — that’s just how we do things 👊

Really glad you’re pleased with everything, and thank you again for the recommendation — it means a lot to us!

Rated 5 out of 5 stars

Great experience from the first phone…

Great experience from the first phone call with Charlotte and the guys who carried out the work. Conservatory looks fantastic. Now when it rains you can't hear anything. Thank you.

January 26, 2026
Unprompted review
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Reply from Usable 365

Thank you for the great feedback! We’re really pleased to hear you had a positive experience from the first call with Charlotte through to the installation, and that you’re happy with the result. Enjoy the peace and quiet in your conservatory 😊

Rated 1 out of 5 stars

Very disappointed

They are very unprofessional and rude once finished work never come back to fix problem. The main person Cullum bylthe i called so many time but never call back. Just stay away from this company. I have to call someone else to fix this problem.

January 7, 2026
Unprompted review
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Reply from Usable 365

Hi Ruhul,
We’re very disappointed to read this review, especially as this is the first time you’ve raised any concerns with us since the installation.

To clarify, there was nothing wrong with the installation itself. On the day of fitting, the issue arose because the light fitting was not available, despite being discussed beforehand. We waited while you went to your supplier to collect one, which delayed completion of the job.

Unfortunately, the light you returned with was different from the one originally shown to us. By that point, the flat board had already been cut to allow the cable to be fed through, which meant the position had to be central. Had this been raised with us on the day, we carry spare flat board on our van and could have rectified this immediately while we were still on site.

Regarding contact, Callum carries his phone at all times and answers calls as they come in. We have no record of any missed calls or messages from you following the installation, so this review is genuinely the first indication that you were unhappy.

It’s disappointing that this wasn’t discussed with us at the time or raised directly afterwards, as we always aim to resolve any issues promptly and professionally. We’re just as disappointed to read this review as you are to have written it.

We remain open to discussing this and resolving matters if you wish to contact us directly.

Rated 5 out of 5 stars

Absolutely delighted with our new roof

Absolutely delighted with our new roof. Not only is it warmer in our conservatory, but it has really modernised the room.

Great company and great communication to keep us updated.

January 12, 2026
Unprompted review
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Reply from Usable 365

Thank you so much for the lovely review — we really appreciate it.

It’s great to hear how much warmer the conservatory feels and that the new roof has given the room a more modern look too.

We’re glad the communication throughout the process was helpful, and thanks again for choosing us. Enjoy the space :-)

Rated 5 out of 5 stars

What can I say apart from amazing

What can I say apart from amazing! From speaking to Charlotte discussing my needs and arranging installation dates. To the guys that turned up. They was on time and smashed it out the park. I never thought it would look as good as it did. Will definitely recommend !

January 8, 2026
Unprompted review
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Reply from Usable 365

Thank you so much for taking the time to leave such a great review — it really means a lot to us.

We’re so pleased to hear that everything went smoothly from your first conversation with Charlotte through to the installation itself. The team will be delighted to know their hard work and punctuality made such a positive impression.

It’s brilliant to hear the finished result exceeded your expectations, and we genuinely appreciate your recommendation. Thank you again for choosing Usable 365 — enjoy your transformed conservatory

— The Usable 365 Team

Rated 5 out of 5 stars

Fabulous

Great service. Great communication. Great work pair

December 22, 2025
Unprompted review
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Reply from Usable 365

Thank you for the great feedback — much appreciated.
We’re really pleased you were happy with the service, communication and the work carried out. Thanks again for choosing Usable365 👍

Rated 5 out of 5 stars

The two lads arrived at 8.30 am and got…

The two lads arrived at 8.30 am and got to work straight away they done a brilliant job couldn’t be happier cleaned up after left spotless would highly recommend them to everyone once again big thanks

December 18, 2025
Unprompted review
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Reply from Usable 365

Thank you for the great review — we really appreciate it.
We’re pleased to hear the team got straight to work and that you’re happy with the finished result. Leaving everything clean and tidy is always important to us, so it’s great to know that stood out.
Thanks again for the recommendation and your kind words 👍

Rated 5 out of 5 stars

Wow what a game changer Usable 365 are…

Wow what a game changer Usable 365 are for conservatory’s having seen the video on tic tok I knew this was the answer I needed. Thank you Callum & Owen 😊 for the sensational job of converting my roof to be able to use my conservatory 365 days a year the finish is amazing. If you have conservatory get Usable 365 in to convert your roof. Once again thank you regards Paolo

December 16, 2025
Unprompted review
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Reply from Usable 365

Thank you so much, Paolo, for such an amazing review.
We’re really pleased to hear that seeing the video helped you find the right solution and that the insulated roof has made such a difference to your conservatory. It’s great to know Callum and Owen delivered a finish you’re happy with and that the space is now usable all year round.
Thanks again for the recommendation and your kind words — they really mean a lot to the whole Usable365 team 😊

Rated 5 out of 5 stars

I’m very happy with the service

I’m very happy with the service. Charlotte reassured me from the start and kept her promise. Callum and his team were excellent, hard‑working, professional, and honest, with real pride in their work. The price was fair, and the main job was completed in just one day. I would gladly recommend them. Thanks to the USABLE 365 TEAM.

November 25, 2025
Unprompted review
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Reply from Usable 365

Thank you so much for taking the time to leave such a lovely review.
We’re really pleased to hear that Charlotte was able to reassure you from the start and that Callum and the team delivered exactly as promised. It’s great to know their professionalism, honesty and pride in their work came through, and that you were happy with both the price and the turnaround.
Thank you again for the recommendation and your kind words — they mean a great deal to the whole Usable365 team.

Rated 5 out of 5 stars

Very happy with the service

Very happy with the service. Charlotte reassured me from the start, and she was right. Callum and Owen were hardworking, professional, and transparent, taking real pride in their work. The price was very reasonable, and the main job was completed in one day, with an extra day needed for plastering. Highly recommended.

December 15, 2025
Unprompted review
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Reply from Usable 365

Thank you for taking the time to leave such a great review.
We’re really pleased to hear that Charlotte was able to reassure you from the start, and that Callum and Owen delivered a professional, transparent service with pride in their work. It’s great to know you were happy with the pricing and the overall timescale too.
Thanks again for the recommendation — it’s very much appreciated by the whole Usable365 team.

Rated 5 out of 5 stars

Amazing Product and and a brilliant Team

Gary the team turned up nice early and immediately started work on our conservatory roof. They removed the previously fitted blinds for us and cracked on with the job in hand. Within half a day the conservatory had been completely changed into a beautiful warm space to be able to relax and spend time in even on the past cold winter nights. An amazing job and we wouldn’t hesitate to recommend company to anyone. Well done all of you, what an amazing product and what an amazing team. Thank you for your brilliant work. Steve and David Barns

November 28, 2025
Unprompted review
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Reply from Usable 365

Thank you so much, Steve and David, for such a fantastic review.
We’re delighted to hear how much of a difference the insulated roof has made and that your conservatory is now a warm, comfortable space to enjoy even on cold winter nights. It’s great to know Gary and the team looked after everything from start to finish and got straight to work.
Your kind words about both the product and the team really mean a lot to us — thank you for the recommendation and for choosing Usable365.

Rated 5 out of 5 stars

Did exactly as we hoped

Did exactly as we hoped - it’s made the conservatory into a new room, usable in the winter. Great job from Gary and Kane.

December 1, 2025
Unprompted review
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Reply from Usable 365

Thank you for taking the time to leave such a lovely review.

We’re really pleased to hear the conservatory has been transformed into a room you can now enjoy during the winter — that’s exactly what we aim for. Gary and Kane will be delighted to hear your kind words.

Thank you again for choosing Usable 365, and we hope you enjoy your new space for many years to come.

Rated 5 out of 5 stars

What a Fantastic Job

What a Fantastic Job, I left it a few weeks before writing this review to test their claims on the usability of the conservatory in winter. Just by leaving the door to Conservatory open to the house we are so pleased how warm it has stayed even with the very cold weather we have had this last few weeks, leaving the door open to the house and a small 1500 watt oil filled heater on low the conservatory has stayed comfortably warm, as Im writing this review in the conservatory my wife is sitting next to me knitting (and believe me she's a cold morsel). The workmen were friendly and professional and did a lovely job to be proud of, the girls I dealt with in the office were also friendly and competent.
We have now got a room we can use all year round and it looks fantastic.

November 5, 2025
Unprompted review
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Reply from Usable 365

Thank you so much for taking the time to leave such a detailed and thoughtful review — it really does mean a great deal to us.

We’re delighted to hear you waited to properly test the conservatory through the colder weather and that it’s performed exactly as hoped. Knowing it’s stayed comfortably warm, even during recent cold spells, and is now a space you can enjoy together all year round is exactly what we aim to achieve.

It’s also lovely to hear such kind words about both our installation team and the office staff — they’ll all be very proud to read this. Thank you again for choosing Usable 365 and for sharing your experience so clearly. We hope you continue to enjoy your conservatory for many years to come.

Rated 5 out of 5 stars

Glass conservatory insulation in Kent

Just had my glass conservatory insulated with a full plaster finish over 2 days. Gary and the team did an amazing job, looks and feels so much better. Warm and quiet and a great finish with the spot lights.
From communication from Charlotte to install the team have been so professional.
Thank you!

November 28, 2025
Unprompted review
Usable 365 logo

Reply from Usable 365

Thank you very much for taking the time to leave such a great review.

We’re really pleased to hear how much of a difference the insulated ceiling and full plaster finish have made, both in terms of warmth and noise, and that you’re happy with the final look — the spotlights are a great finishing touch.

It’s also lovely to hear your kind comments about Gary, the installation team, and Charlotte in the office. We’ll be sure to pass this feedback on to them. Thank you again for choosing Usable 365, and we hope you enjoy your conservatory for many years to come.

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