usagundamstore.com Reviews 

1,703
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,662 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality, noting that items arrive in perfect condition and are exactly as described. The pricing is frequently highlighted as perfect and competitive, making it an affordable option for collectors and hobbyists. Reviewers also commend the outstanding delivery service, with many experiencing fast shipping times and well-packaged orders that arrive securely and often earlier than expected. The company's wide selection of products, including diverse third-party brands, is also a significant draw for many. However, some people mentioned issues with pre-orders being delayed for months or not arriving, and a few instances of receiving damaged or incorrect items.

What people talk about most

Product

Consumers find product to be positive, with many reviewers consistently praising the wide variety of items,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Order

Customers had positive experiences with order, with many reviewers consistently praising the timely arrival... See more

Quality

People report positive experiences with quality, consistently noting that items arrive in pristine condition... See more

Price

Clients share positive opinions on price, with many reviewers finding prices to be fair, reasonable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing shipping time! Did not know they utilized Amazon shipping line for some of their products. Where items used to take 7 days, my recent purchase arrived a full 5 days ahead of expected time.... See more

Rated 5 out of 5 stars

I am not a Gundam person. I've seen some incredible builds but I'm more in to armor/aircraft kits. Has that stopped me from shopping at usagundamstore? Nope! One thing I have noticed when I returned t... See more

Rated 5 out of 5 stars

USAGS is an incredible store. I’ve ordered multiple models from them over the last year. Each one comes beautiful and reliably packaged. I’ve personally never even had so much as a dent in a box, they... See more

Company replied

Rated 5 out of 5 stars

I placed a preorder and a standard order. The preorder exceeded the time frame for the estimate and I received a message detailing the preorder delay, then another delay. Finally, I received a re... See more


Company details

  1. #25 of 102 best companies in Hobby Store
  2. #11 of 44 best companies in Collectibles Store

Written by the company

USAGS is a U.S. based hobby retailer dedicated to Gundam model kits and premium mecha collectibles. We specialize in Gunpla across all grades from Entry Grade and High Grade to Master Grade and Perfect Grade along with a curated selection of tools, paints, accessories, and related model kits. Founded by hobbyists, we focus on fast shipping, accurate inventory, and reliable customer support. Our warehouse is stocked and operated in the United States, allowing us to ship orders quickly and securely. We work directly with official distributors to ensure authentic products and consistent availability. Whether you’re building your first kit or expanding a long-term collection, our goal is to make the hobby accessible, enjoyable, and dependable. We regularly run sales, bundle deals, and community events, and we actively support builders through tutorials, videos, and content on USA Gundam TV. At USAGS, we’re here to help you build better and have fun doing it.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,703)

1,692 reviews in the last 12 months

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Rated 5 out of 5 stars

USA Gundam Store has become my go‑to…

USA Gundam Store has become my go‑to spot for mecha kits. Their prices are consistently competitive, every package arrives well‑protected, and the Shop tracking feature keeps me updated from checkout to delivery. Reliable, fast, and customer‑focused—exactly what a hobby supplier should be.

June 2, 2026
Rated 5 out of 5 stars

Great service to say the least

I'm not sure what to say, my product arrived in perfect condition, packaging was solid. The box and items were in mint condition.

I'm excited to build it and decal it once I'm done w my current build.

USAGS are my first go to when looking for model kits, yeah🫡.

June 9, 2026
Rated 5 out of 5 stars

Fast, Safe, Affordable

Fast, safe delivery. Boxes come in perfect shape, runners are always wrapped and complete. Prices cant be beat, especially with all the sales. Always gets the newest gundams available for pre-order, and ships them quickly when ready.

June 9, 2026
Rated 5 out of 5 stars

Love USAGS

Quick shipping. Well packaged. Item arrived in perfect condition. Pricing was fair.

June 9, 2026

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