USA Health and Wellness Reviews 

118
TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I never received the item I ordered. USA Health and Wellness did not respond to any of my inquiries. Fortunately, PayPal refunded my money.

Rated 4 out of 5 stars

Constructive: The pop-up stream sauna feels great. Really helps in this dry and cold winter environment. Setup was a bit difficult though. Printed instructions would be helpful as well as modifi... See more

Rated 5 out of 5 stars

Early stage search of the best full spectrum sauna found me @ USA Health and Wellness where I liked what I read. I picked up the phone and was drawn in further after feeling that Garen was truly pass... See more

Company replied

Rated 1 out of 5 stars

I ordered a unit with Himalayan salt bricks and a heated floor, they shipped a base unit that didnt have the features I prepaid for. Total disaster, never trust what they say, they'll sell you on... See more

Company details

  1. Sauna Store

Information provided by various external sources

USA Health and Wellness is the Online Leader for Infrared Saunas! We offer free shipping, no taxes, 0% 36 month financing, and the infrared sauna industry best return policy!


Contact info

2.6

Poor

TrustScore 2.5 out of 5

118 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.6

All reviews

(118)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Best Prices and Outstanding Service!

I have owned a Healthmate Sauna for 10 years and was looking to upgrade in these times of COVID 19. Full spectrum sauna's are the best and will help boost your detox and get your immune system is tip top shape! Googling around I landed on USA Health and Wellness Website since they have complete line of sauna's for best pricing bar none. I spoke to Garen who was excellent support and helped me determine the right sauna and options I would need to get best package price! These guys have integrity and how can you go wrong with zero financing and free shipping! If you are going to invest in your health these guys can take care of you!

May 15, 2020
Unprompted review
USA Health and Wellness logo

Reply from USA Health and Wellness

Hi Meg,

Thank you for the feedback! Full Spectrum sauna's are the best that you can get. Enjoy your new Health Mate Enrich 3 Sauna!

~Happy Sweating

Rated 5 out of 5 stars

Very Good Service and Product

My experience with the Company was very good. Garen, who was my contact, was very knowledgeable and helpful in helping me select the Health Mate Sauna I purchased. The sauna was delivered in a week as promised. The sauna was packaged very well and arrived in perfect shape with all parts included. As was advertised the sauna took less than an hour to assemble. It fired up immediately and the look and finish of the sauna exceeded my expectations.

May 15, 2020
Unprompted review
USA Health and Wellness logo

Reply from USA Health and Wellness

Jerry,

We are glad to hear that Garen was able to help you select the Health Mate Enrich 2! Enjoy your new sauna!

~Happy Sweating

Rated 5 out of 5 stars

Exceptionally nice sauna and Garen at…

Exceptionally nice sauna and Garen at USA Health was very knowledgeable - he answered all my questions to help me feel confident I was selecting the right one. We couldn’t be more happy with the the sauna and our experience we had with the company.

May 14, 2020
Unprompted review
USA Health and Wellness logo

Reply from USA Health and Wellness

Hey Karen,

Enjoy your Enrich 2!

~Happy Sweating

Rated 5 out of 5 stars

Highly Recommend!

USA Health and Wellness was fantastic to work with and their prices were the best I found. When looking for a sauna there were many choices and Tyler helped us figure out which one would be right for us. He was great to work with and the company is very professional.

May 14, 2020
Unprompted review
USA Health and Wellness logo

Reply from USA Health and Wellness

Hey Christina,

We are happy to hear that Tyler was able to help you decide on the Clearlight Sanctuary Retreat! Thank you for the review!

~Happy Sweating

Advertisement
Rated 5 out of 5 stars

Excellent service

Excellent service. Would highly recommend. Tyler was very knowledgeable and helpful in my selection.

May 13, 2020
Unprompted review
USA Health and Wellness logo

Reply from USA Health and Wellness

Joseph,

Glad to hear that Tyler was helpful with your sauna selection! Thank you for the review!

~Happy Sweating

Rated 5 out of 5 stars

Excellent sales process!

Garan is an excellent sales professional. Knows his products very well and provides excellent guidance through the buying process.

May 12, 2020
Unprompted review
USA Health and Wellness logo

Reply from USA Health and Wellness

Hi Kevin,

We are happy to hear that Garen was able to help you select the Health Mate Enrich 2! Thank you for the feedback!

~Happy Sweating

Rated 5 out of 5 stars

GREAT service and product!

We really did a lot of research before buying our new sauna. In the end the best decision we made was to purchase it through Tyler at USA Health and Wellness. His customer skills are great and his communication was excellent. Our sauna arrived exactly as promised and was even nicer than expected.

May 12, 2020
Unprompted review
USA Health and Wellness logo

Reply from USA Health and Wellness

Hey Bill,

Happy to hear that we exceeded expectations! That is our goal, enjoy your Health Mate Renew 1!

~Happy Sweating

Advertisement
Rated 5 out of 5 stars

Garen was excellent at giving me…

Garen was excellent at giving me information regarding which sauna suited my needs best. He was attentive and communicative. I recommended him to a friend who also purchased a sauna. Customer service and delivery were prompt and easy!

May 12, 2020
Unprompted review
USA Health and Wellness logo

Reply from USA Health and Wellness

Hey Sue,

Thank you for referring your friend! Enjoy the Health Mate Enrich 2!

~Happy Sweating

Rated 5 out of 5 stars

I had a great experience with this…

I had a great experience with this company, from start to finish. I was a bit apprehensive, as I live out of state, and had never actually visited their store. One of their partners, Tyler, reached out to me, and was extremely knowledgeable and helpful throughout the entire process, as I researched both the company, as well as which sauna would be best for us. Tyler’s recommendation, the Healthmate Renew 1, turned out to be the perfect sauna for my wife and I. Delivery was ahead of schedule, and done very professionally. These guys totally earned the 5 star rating!

May 12, 2020
Unprompted review
USA Health and Wellness logo

Reply from USA Health and Wellness

Hey James,

Thank you for the feed back! Enjoy your Health Mate Renew 1 and for referring your neighbor to us to also enhance their health with a Health Mate sauna!

~Happy Sweating

Rated 5 out of 5 stars

Clearlight Sauna

Very competitive pricing, good communication, good shipping

May 12, 2020
Unprompted review
USA Health and Wellness logo

Reply from USA Health and Wellness

Hey John,

We have the best pricing, fast shipping, and great communication! Thank you for the review and enjoy your Clearlight Premier 3!

~Happy Sweating

Rated 5 out of 5 stars

Wouldn't buy anywhere else!

Selecting a sauna is a pretty daunting task. So much information/opinions to sort out. I found that in talking to Garen we were able to find the correct sauna for me. I did really rely/trust on his information and opinion. Because USA Health and Wellness sells several makes and models you have the opportunity to get the one that meets your specific needs!

Thank you,
Garen!!

May 12, 2020
Unprompted review
USA Health and Wellness logo

Reply from USA Health and Wellness

Hey Kevin,

Thank you for the review! With so much information and so many options out there, shopping for a sauna can be difficult. We are happy Garen was able to happy you find the Health Mate Enrich 3!

~Happy Sweating

Advertisement
Rated 5 out of 5 stars

Every step went very smoothly

Every step went very smoothly. Unit was on back order and took some time but other than that the buying experience and delivery were excellent. We also love the sauna itself!

May 12, 2020
Unprompted review
USA Health and Wellness logo

Reply from USA Health and Wellness

Hey Amy,

Glad to hear that everything went smooth! Happy to hear that you love the Clearlight Sanctuary Y!

~Happy Sweating

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look