Purchased two safes AFTER speaking to a…
Purchased two safes AFTER speaking to a customer service representative on confirming the price of this specific model.
Two weeks later, they sent me an email indicating they needed to cancel my order as the supplier was on backorder.
I pushed back and they said the backorder was only three days more, they agreed to keep the order and I agreed to wait (what's three more days after two weeks).
I then received an email the next day "We are sorry to inform you, there is a $300 shipping fee that would be collected by our supplier. Thus, we require you to process the payment so we can ship your order."
Their website literally advertised free shipping on all safes. The order confirmation did not mention anything about shipping fees. And $300 incremental was passing their inability to run a business on to their customer, not to mention the inconvenience of delaying a necessary purchase for three weeks now due to their incompetence. I'm betting they have quite a few happy customers were things just 'work'. But when things go wrong, and in business they inevitably do, they are nowhere near the mark for providing a level of service people should expect.
Do yourself a favor and buy from someone else you can trust to do the right thing if things were to go wrong for you too.