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U-Save Car & Truck Rental - U-Save London Luton Airport Reviews 

2
•
TrustScore 3 out of 5

2.9

Car Rental Agency
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Hampton By Hiton, 42-50 Kimpton Road, LU2 0FP Luton, Bedfordshire, GB

•
01582 797311

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Company details

  1. Car Rental Agency
  2. also in
  3. Car Leasing Service

Written by the company

U-Save operates a car hire desk serving London Luton Airport (LTN), based at the Hampton by Hilton, 42-50 Kimpton Road, Luton, Bedfordshire. This branch supports travellers arriving at or departing from Luton Airport and the surrounding area. On arrival, head to the bus stand area and take bus A, operated by Arriva, from Stand J. Disembark at the Hampton by Hilton hotel, where the desk is located. This bus is a free service, so show your booking voucher to the driver when boarding, and the same service runs for your return journey. Buses run at regular intervals throughout the day. For assistance, call the branch. Desk opening hours (local time): Mon–Fri 07:00–22:00; Sat 08:00–13:00; Sun 08:00–20:00. Public holidays: 08:00–13:00.

Something not right with your rental?

Our customer care team will look into it personally

If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.usave.com with your booking reference, the location you rented from, and a short summary of what happened (plus any photos or receipts). This lets our team review your rental with the location straight away. Deposit, charge and damage queries are all handled by the same team. Thank you for telling us – every review on this page is read, and your feedback goes back to the location team.

Contact info

  • Hampton By Hiton, 42-50 Kimpton Road, LU2 0FP, Luton, Bedfordshire, United Kingdom

  • 01582 797311

10% off when you book direct

Code TRUST10 at usave.com. New bookings.

2.9

Average

TrustScore 3 out of 5

2 reviews

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2.9

All reviews

(2)

1,623 reviews in the last 12 months

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Rated 1 out of 5 stars

Avoid U-save Luton at all costs!.

Avoid U-save Luton at all costs!.. Told I was to have a red manual car and when I eventually located it, it was a black automatic car!!!… The car absolutely stank’ of smoke… Video the car condition for my own record of scraps and dents… highly recommend this, though unhelpful staff never pointed this out!
Upon returning the car, the staff member went out of his way to look for faults… this is where U-save make their money!!… it’s a scam, even though I had video evidence it was there before!… this was ignored.. hit with £170 bill for the tiniest scratch on wheel hub cap!
I had paid £2000 holding deposit in case of a crash- they took nearly a month to take this off my card!… Please think very carefully before hiring a car from U-save… awful experience!

September 19, 2026
Unprompted review
Rated 1 out of 5 stars

I specifically asked for one type of…

I specifically asked for one type of car, I got the wrong car, it was dirty and the customer service was very poor

October 9, 2026
Unprompted review
U-Save Car & Truck Rental - U-Save London Luton Airport logo

Reply from U-Save Car & Truck Rental - U-Save London Luton Airport

Thank you for telling us about your Luton rental. We understand your concerns that the car differed from what you requested, was dirty and that the service did not meet your expectations. Please email ics@cs.usave.com with your rental reference privately so our customer services team can review the vehicle allocation and your experience.

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