Forcefully rented baby seats on price double the actual rent price. There was never mentioned that its one of eligibility at time of booking. Refused to handover the car straight away, even i made su... See more
Company replied
Location
Switch locationNovotel London Stansted Hotel, Round Coppice Road, CM24 1SF Stansted, Essex, GB
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Arrive and in no time my car was available. Yes, i did had to wait a bit as 2 clients were before me but once i was in all was perfect. The only problem was the insurance system. The booking was do... See more
Company replied
I dont remember booking with U save recently, it was almost 6 montjs before, thanks
Company replied
Excellent as always. Lovely staff and no problems with the car.
Company replied
Company details
Written by the company
U-Save operates a car hire desk serving London Stansted Airport (STN), based at the Novotel London Stansted Hotel on Round Coppice Road in Stansted, Essex. This page also covers the Braintree, Cambridge, Chelmsford, Harlow and Waltham Abbey desks. From Arrivals, follow signs for the Bus/Coach terminal and make your way down to the Ground Floor Level of the airport. Take the shuttle to the Novotel Hotel from Bay 18, presenting your rental voucher to the driver for a free ride. The hotel sits close to the M11 and A120, a short shuttle journey from the terminal. Desk opening hours (local time): every day 06:00–midnight, including public holidays.
Something not right with your rental?
Our customer care team will look into it personally
If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.usave.com with your booking reference, the location you rented from, and a short summary of what happened (plus any photos or receipts). This lets our team review your rental with the location straight away. Deposit, charge and damage queries are all handled by the same team. Thank you for telling us – every review on this page is read, and your feedback goes back to the location team.
Contact info
Novotel London Stansted Hotel, Round Coppice Road, CM24 1SF, Stansted, Essex, United Kingdom
- 01279 210961
10% off when you book direct
4.0
Great
17 reviews
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Forcefully rented baby seats on price…
Forcefully rented baby seats on price double the actual rent price. There was never mentioned that its one of eligibility at time of booking. Refused to handover the car straight away, even i made sure i will arrange my own baby car seat but they said cant take car out unless pay the extra charges. I would say they are literally thiefs.
On contacting the customer services they refused to do any help.
October 16, 2026
Unprompted review
Reply from U-Save Car & Truck Rental - U-Save London Stansted Airport
Thank you for sharing your experience at U-Save London Stansted Airport. We understand your concern about the cost of the child seats and the requirement you were told applied before taking the car. We would like to review what was communicated at booking and at the desk. Please contact our customer services team at ics@cs.usave.com.
I did not rent a vehicle
I did not rent a vehicle so don’t understand why I got a email
October 23, 2026
Reply from U-Save Car & Truck Rental - U-Save London Stansted Airport
Thank you for flagging an invitation to review a rental you say you did not make. We understand why that email was confusing. Please contact ics@cs.usave.com so customer services can examine why the invitation was sent.
I dont remember booking with U save…
I dont remember booking with U save recently, it was almost 6 montjs before, thanks
October 19, 2026
Reply from U-Save Car & Truck Rental - U-Save London Stansted Airport
Thank you for pointing this out. We understand that the invitation appears to have reached you around six months after your rental, which makes it confusing to receive now. We appreciate the feedback about the timing.
Reply from U-Save Car & Truck Rental - U-Save London Stansted Airport
Thank you for your review. We’re pleased you found the team welcoming and were happy with the car and the price.
Reply from U-Save Car & Truck Rental - U-Save London Stansted Airport
Thank you for your review. We are glad you enjoyed the car and received great service at Stansted Airport. The U-Save team
Reply from U-Save Car & Truck Rental - U-Save London Stansted Airport
Thank you for your kind words about the professional service and the cars at Stansted. We’re glad you had a good experience and hope to see you again.
Reply from U-Save Car & Truck Rental - U-Save London Stansted Airport
Thank you for your review. We are pleased the Stansted team was helpful and appreciate you taking the time to say so.
The pick and collection of the car was…
The pick and collection of the car was fine, the limited mileage would have been inconvenient if I was travelling further 300 miles isn't much for weekend holiday, I purchased extra insurance when I first booked but was advised at the desk I should take additional insurance which I declined, but the overall experience was good.
October 14, 2026
Reply from U-Save Car & Truck Rental - U-Save London Stansted Airport
Hi Richard,
Thank you for your balanced review. We are glad collection and return went smoothly. We hear your point that a 300-mile allowance can feel restrictive for a weekend trip, and that you were advised to consider more cover after buying insurance at booking. If you would like us to check the mileage and cover terms for your rental, please email ics@cs.usave.com with your booking reference privately.
Kind regards,
U-Save International
Reply from U-Save Car & Truck Rental - U-Save London Stansted Airport
Thank you for choosing Stansted again. We’re glad the team was welcoming and the car gave you no problems.
Quick and easy to deal with
October 13, 2026
Reply from U-Save Car & Truck Rental - U-Save London Stansted Airport
Thank you for your review. We’re pleased your Stansted rental was quick and easy.
Reply from U-Save Car & Truck Rental - U-Save London Stansted Airport
Thank you for your review. We’re glad you liked the car and found the Stansted staff friendly and helpful.
Service was perfect
Arrive and in no time my car was available. Yes, i did had to wait a bit as 2 clients were before me but once i was in all was perfect. The only problem was the insurance system. The booking was done online via CarRental using their insurance which was not U-Saves insurance. I did not pay extra because i believe CarRental would do a good job if i needed. On returning the car the hand over was fast. This was my second time using them and will be using them again.
September 6, 2026
Reply from U-Save Car & Truck Rental - U-Save London Stansted Airport
Thank you for returning to U-Save and sharing the detail. We’re glad the car was ready promptly once you reached the desk and that the handover on return was quick. We also hear that the insurance arrangements through CarRental were the one part you found less straightforward. We appreciate your intention to rent with us again.
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