Wish it could be zero stars. AWFUL. Be ready to get a quote hundreds of dollars more than you're original quote. They make up their own rules regarding insurance. They don't tell you about $500 depos... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have to say this is the worst car rental firm I have ever used in 50 years of travelling. DO NOT rent from this company!! ESPECIALLY if you are Canadian. Their prices seem economical until you show... See more
Company replied
VERY economical. Process and people were helpful, informative, and polite. Shuttle to/from airport (car rental substation). Accessible location and close to airport.
Company replied
Quick and friendly service, really nice car and at a very good price.
Company replied
Company details
Written by the company
U-Save operates a car rental office serving San Diego Airport (SAN) from its location at 2263 Pacific Highway, San Diego, California 92101. The desk serves travelers flying into SAN and the surrounding area. To collect your car, board the Car Rental Center Bus at SAN, which takes you to the Rental Center. Exit the bus and head left toward the bus exit, where a clearly marked offsite waiting area is located. From there, call the branch and a shuttle marked with the U-Save logo will pick you up and take you to the office. This pick-up service operates only during limited hours, and there is no direct shuttle from the airport terminal to the office. Desk opening hours (local time): every day 08:00–20:00, including public holidays.
Something not right with your rental?
Our customer care team will look into it personally
If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.usave.com with your booking reference, the location you rented from, and a short summary of what happened (plus any photos or receipts). This lets our team review your rental with the location straight away. Deposit, charge and damage queries are all handled by the same team. Thank you for telling us – every review on this page is read, and your feedback goes back to the location team.
Contact info
2263 Pacific Highway, 92101, San Diego, United States
- 424-296-3112
10% off when you book direct
3.3
Average
4 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice service, nice car, great price
Quick and friendly service, really nice car and at a very good price.
October 23, 2026
Reply from U-Save Car & Truck Rental - U-Save San Diego Airport
Thank you for your review! We’re glad the service was quick and friendly, the car was a good fit, and the price worked well for you. — U-Save
Great Customer Service
VERY economical. Process and people were helpful, informative, and polite. Shuttle to/from airport (car rental substation). Accessible location and close to airport.
October 19, 2026
Reply from U-Save Car & Truck Rental - U-Save San Diego Airport
Thank you for your review. We’re glad you found the San Diego rental economical, the team helpful and polite, and the airport shuttle and location convenient.
Wish it could be zero stars
Wish it could be zero stars. AWFUL. Be ready to get a quote hundreds of dollars more than you're original quote. They make up their own rules regarding insurance. They don't tell you about $500 deposit. They don't tell you you need to take 2 shuttles to get their from the airport. Oh and they won't let you use your credit card on Apple pay even though they have the technology to do so. Then when you decide not to rent a car you get stranded and need to find an Uber and start the process all over again somewhere else. Ruined my vacation. How do you quote someone $200 and then try to make them pay a GRAND at pick-up?? Unbelievable.
October 14, 2026
Unprompted review
Reply from U-Save Car & Truck Rental - U-Save San Diego Airport
Thank you for setting out what happened at San Diego Airport. We understand your concern about the difference between the quoted and collection prices, the insurance and deposit requirements, the shuttle journey and the payment method. We cannot confirm the booking terms or charges from this review. Please email ics@cs.usave.com so our customer services team can review the quote and what was presented at collection. The U-Save team
I have to say this is the worst car…
I have to say this is the worst car rental firm I have ever used in 50 years of travelling. DO NOT rent from this company!! ESPECIALLY if you are Canadian. Their prices seem economical until you show up and then they force you to buy insurance at double the cost you were quoted for the whole rental week. Canadians CANNOT use your own coverage through your own insurance or credit card coverage. This information is not stated anywhere on their website so you are sucked in to prepaying your rental online and then basically extorted for the insurance costs when you arrive at the rental Center. They also want to charge an extra $25.00 a day if you want to add a 2nd driver to the agreement. We had to return the car for another vehicle after a couple of days due to a heavy smell of marijuana. One of the desk staff went into the vehicle to smell and basically came back and said we were lying as she couldn’t smell anything. We explained that when we get back in the vehicle after it sits in the sun for a few hours it reeks of marijuana and she got in just after 2 hours of us driving with the a/c on and that’s why she couldn’t smell anything at the moment. Very rude and unprofessional. When I returned the car yesterday I found they had charged me for the 2nd driver even though we said “forget about it” at the time we asked for that (when we were exchanging vehicles) as after the second driver filled out all the forms is when the desk person told us “oh by the way, there’s an additional $25.00 a day charge for a second driver” we were no longer interested in paying anything more.
October 9, 2026
Unprompted review
Reply from U-Save Car & Truck Rental - U-Save San Diego Airport
We’re sorry to read about your experience in San Diego. You describe unexpected insurance and additional-driver charges, as well as concerns about the first vehicle and how the exchange was handled. We cannot verify the terms or charges from the review alone. If you would like us to examine the rental details, please contact ics@cs.usave.com.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.