The booking process was straightforward (including the pre check in) and the service good. The "sign up" system for getting picked up by the navette from the airport ( Whatsapp) was not clear and I ha... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The people at the Bologna location were pleasant, helpful, and patient. We had pre-booked and pre-paid, so we only had a few formalities to conclude. We were meticulous with checking out the car for p... See more
Company replied
Very good service at Southend airport only thing I didn’t like was that there was no one at the car reception desk to check the cars condition on return. It could cause a problem if when checked the... See more
Company replied
The pickup was very easy with friendly, helpful staff. Car was in excellent condition. Returning wasn't straightforward, it had to be returned to a different location from other car hire companies. I... See more
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Company details
Information provided by various external sources
U-Save Car & Truck Rental provides discount car rental prices with top-of-the-line auto rental customer service. At U-Save, we believe that cheap car rental can be accompanied by excellent service. With airport locations and convenient neighborhood locations, U-Save strives to meet all your car and truck rental needs, whether you are looking for airport car rental, an insurance replacement vehicle or a van or minivan to take on vacation. Wherever the road leads...U-Save!
Contact info
1052 Highland Colony Parkway, Suite 204, 39157, Ridgeland, MS
- 800-438-2300
- usave.com
2.7
Poor
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from U-Save Car & Truck Rental
Hi Tanja,
Thank you for your review. We’re really pleased to hear that both the price and the quality of the service met your expectations.
We appreciate you taking the time to share your experience and hope to welcome you again on a future trip.
Kind regards,
U‑Save International
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Very good service at Southend airport…
Very good service at Southend airport only thing I didn’t like was that there was no one at the car reception desk to check the cars condition on return.
It could cause a problem if when checked the next day the inspection the condition of the car differs from the client to car company, apart from that all was good.
May 4, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Dave,
Thank you for your review and for highlighting the good service you received at our Southend Airport location. We’re pleased to hear that most aspects of your rental went smoothly.
We’re sorry, however, for the concern caused by not having a staff member present at the desk during your return. We understand why this can feel unsettling, as customers naturally want the vehicle’s condition confirmed on the spot to avoid any uncertainty later.
Our team does carry out inspections as soon as the vehicle is checked back in, but your feedback is important, and we’ll review how we can make this process clearer and more reassuring for customers in the future.
Thank you again for sharing your experience.
Kind regards,
U‑Save International
simple enough with one improvement needed
simple enough. quick shuttle. snapping pics of the vehicle and doing check out with someone at a kiosk worked better than expected. only reason not getting 5 stars is a brought print out of my car policy showing I had rental insurance coverage. But still had to pay $25 admin fee because AllState app log in wasn't working with their system. that $25 fee needs to be waived when someone has a full print out of a policy. but everything else was good.
April 29, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Amy,
Thank you for your review. We’re glad to hear that the shuttle was quick and that the check‑out process with the kiosk worked better than expected. It’s great to know the overall rental experience went smoothly.
We’re sorry, however, for the frustration caused by the $25 admin fee. When insurance verification cannot be completed digitally, our team must follow the standard manual‑processing procedure, but we understand why this felt unfair given that you brought a full printed copy of your policy. Your feedback is important, and we’ll be reviewing this to ensure the process is clearer and more flexible for customers who provide valid documentation.
Thank you again for sharing your experience and for highlighting what went well along with what could be improved.
Kind regards,
U‑Save International
Reply from U-Save Car & Truck Rental
Hi L,
Thank you for your review. We’re really pleased to hear that you found the price good, the service friendly, and the car in perfect condition.
We appreciate you taking a moment to share your experience and hope to welcome you again on your next trip.
Kind regards,
U‑Save International
Reply from U-Save Car & Truck Rental
Hi Claudio,
Thank you for your review. We’re glad to hear that the car was clean and worked efficiently throughout your rental.
We appreciate you taking the time to share your experience and hope to welcome you again on your next trip.
Kind regards,
U‑Save International
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Very satisfied - Lamezia Terme
The communication was great, our flight was delayed for nearly 2 hours and the guys in the office were in contact with us to keep up to date with our pick-up time. They sent a shuttle van to pick us up from the airport. The car was in good condition and the drop-off was very smooth. They drove us back to the airport afterwards.
May 20, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Denise,
Thank you for your five-star review.
We are really pleased that you received great communication from our team.
We hope to see you again in the future.
Kind regards,
U-Save International
Kind staff, decent car
The staff at Rome Fiumicino Airport is very kind, above all, Francesca. The car had some body damage but was effective
May 15, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Francesco,
Thank you for your review. We’re very happy to hear that the team at our Rome Fiumicino location took good care of you, and we’ll be sure to pass your kind words on to Francesca.
We’re also glad the vehicle served its purpose well, even though it had some existing body damage. All such marks should always be documented at pickup, and we appreciate you noting this.
Thank you again for sharing your experience.
Kind regards,
U‑Save International
Terrible Company/Scumbags
Terrible company to do business with. They force you to get Commercial Insurance for a 15-passenger van even though you don't need a CDL to drive the van. They supposedly email you ahead of time about the insurance, then state only about 50% of the people get the email. The Insurance they force on you is more than vehicle rental. You have to pay a deposit that you will never get back. If you call customer service to inquire about the refund, they are as useless as tits on a bull, telling you to email and ask about it. Fool me once, shame on me. Hopefully this saves someone else from wasting money with these scumbags.
May 2, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Benjamin,
Thank you for taking the time to share your feedback. We understand your frustration, but we would like to clarify several important points regarding the insurance requirements and the deposit process for 15‑passenger vans.
For this vehicle category, commercial insurance is required by the insurance provider, not by the rental desk staff. This requirement applies regardless of whether a CDL is needed to drive the vehicle. It is a condition set by the insurer to cover the significantly higher liability associated with large passenger vans, and it is outlined in the Terms & Conditions agreed to at the time of booking.
We also send a pre‑rental notification explaining these requirements. While we regret if you did not see or receive it, the insurance requirement still applies at pickup, as it is part of the rental contract.
Regarding the deposit, it is always refunded once the vehicle is returned in accordance with the rental agreement. If a refund is pending, the customer service team will request the necessary details so the local provider can process it. We are sorry if this felt unhelpful, but the refund cannot be issued without the required information.
We appreciate you sharing your concerns, and we are committed to reviewing your case. If you would like us to investigate the status of your deposit or clarify any part of your rental, please submit your booking details through our secure form:
www.usave.com/contact
Kind regards,
U‑Save International
This was my first time participating…
This was my first time participating fully online and speaking virtually with others, and overall it was a very positive experience. I had no issues engaging in the sessions or communicating in the virtual environment.
Area for Improvement:
The only challenge I noticed was that emails were coming from too many different sources, which made it a bit difficult to stay organized. It would be helpful to streamline communication through a single or more consistent channel
April 24, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Sandy,
Thank you for sharing your experience. It’s great to hear that your first fully online and virtual participation went so well, and that you felt comfortable engaging and communicating throughout the sessions. We’re glad the overall experience was positive for you.
We also appreciate your thoughtful suggestion regarding communication. Receiving emails from multiple sources can definitely make it harder to stay organised, especially when preparing for an online event. Streamlining messages through a single, consistent channel is valuable feedback, and we will review how our communication flow can be simplified to make things clearer for future participants.
Thank you again for taking the time to share your impressions. Your feedback genuinely helps us improve.
Kind regards,
U-Save International
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Amazing company
Booking process was incredibly simple and they actually have the vehicles they say they have (had an issue with other larger companies letting me book a vehicle then, getting there and they don’t have any of them available). The people there are very nice and helpful. Will absolutely be using them again in the future.
April 23, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi M H,
Thank you so much for your wonderful feedback. We’re delighted to hear that the booking process was simple and that the vehicle you reserved was exactly the one available on arrival. We know how frustrating it can be when other companies overbook or substitute vehicles, so it’s great to hear that our transparency made a difference for you.
We’re equally pleased that our team made a positive impression. Friendly, helpful service is something we take pride in, and it’s rewarding to know it contributed to a smooth experience for you.
We truly appreciate your trust and your kind words. We look forward to welcoming you again on your next rental.
Kind regards,
U‑Save International
It was a good experience of car rental…
It was a good experience of car rental overall.
April 24, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Calin,
Thank you for sharing your feedback. We’re glad to hear that your overall car‑rental experience was a good one and that everything went smoothly during your booking. We appreciate you taking the time to let us know, and we hope to welcome you again on a future trip.
Kind regards,
U‑Save International
Easy to get in contact
Easy to get in contact, the youtube video to let you aware where to go helped, got email upfront with instructions, so the overall experience was very good.
April 4, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Gabriel,
Thank you for your kind feedback. We’re very glad to hear that it was easy for you to get in contact with us and that the instructions sent before your arrival were helpful. It’s great to know that the YouTube video made the pickup process clearer and contributed to a smooth experience overall.
We truly appreciate you taking the time to share your comments, and we’re delighted that everything worked well for your rental. We look forward to welcoming you again on a future trip.
Kind regards,
U‑Save International
Use of new technologies great but needs better instructions
The booking process was straightforward (including the pre check in) and the service good. The "sign up" system for getting picked up by the navette from the airport ( Whatsapp) was not clear and I had to wait longer than necessary. This could be clearer. It would also be handy to be informed about the system used for the fine payment. It's very convenient, but if not aware, it almost looks like a phishing scam.
April 12, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Daniela,
Thank you for taking the time to share your experience. We’re glad to hear that the booking process and pre‑check‑in were straightforward and that the overall service met your expectations. At the same time, we appreciate your feedback regarding the pickup system and the fine‑payment platform.
The WhatsApp sign‑up process for the shuttle is designed to make airport pickups faster and more flexible, but we understand that if the instructions are not completely clear, it can lead to unnecessary waiting. Your comment is very helpful, and we will review how this information is communicated to ensure it is easier to follow.
We also appreciate your note about the fine‑payment system. While it is intended to be convenient and transparent, we recognise that without prior explanation it may appear unfamiliar or even suspicious. Clearer guidance at the time of rental would certainly help avoid that impression.
Thank you again for your constructive feedback. It helps us improve the experience for all customers.
Kind regards,
U‑Save International
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Great experince
I booked through expedia; very straight forward. I picked up my car at the airport with no waiting and no fuss. The staff at pick up and drop off were very helpful and informative. I would highly recommend U-Save!
April 17, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Julie,
Thank you so much for your wonderful review. We’re delighted to hear that booking through Expedia was straightforward and that your pickup at the airport was quick and hassle‑free. It’s great to know that both our pickup and drop‑off teams were helpful and informative throughout your rental.
We truly appreciate your recommendation and are very happy that your experience with U‑Save was such a positive one. We look forward to welcoming you again on your next trip.
Kind regards,
U‑Save International
Reply from U-Save Car & Truck Rental
Hi Erlan,
Thank you for your kind feedback. We’re delighted to hear that the booking process and the service from our staff were perfect for you. Providing a smooth experience from start to finish is always our goal, and it’s wonderful to know we achieved that during your rental.
We appreciate you taking the time to share your experience and look forward to welcoming you again on a future trip.
Kind regards,
U‑Save International
Very nice clean current year car
Very nice clean current year car. Any marks or scratches clearly identified by rental company.
A fair distance of a walk to the pickup point. On return we found out that there was a shuttle service which we didn’t know about as we had rented through a third party.
April 16, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Charlie,
Thank you for taking the time to share your experience. We’re very pleased to hear that the staff were friendly and efficient, and that the vehicle was clean, well‑documented and suited your needs. It’s great to know the condition of the car and the clarity of the inspection process gave you confidence at pickup.
We also appreciate your comments regarding the distance to the pickup point and the shuttle service. When a booking is made through a third‑party platform, some practical details can unfortunately be missed, and we understand how this led to unnecessary walking on arrival. Your feedback is extremely valuable, and we will review how this information is communicated so that future customers are aware of the shuttle option from the start.
Thank you again for your thoughtful review. We’re glad the rental worked well overall and hope to welcome you again on a future trip.
Kind regards,
U‑Save International
Good service, recomend.
All service was wery good. Car was clean, return was easy, just drop keys. Only deposite return was quite long almost 30 days.
April 14, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi,
Thank you for your feedback. We’re very glad to hear that the service was good, the car was clean, and the return process was quick and easy. It’s great to know the overall rental worked well for you.
We appreciate you mentioning the deposit timeline. Depending on the customer’s bank, the release of the pre‑authorisation can take longer than expected, and in some cases up to 30 days. While this is outside our direct control, we understand it can be inconvenient, and your comment is helpful as we continue working to make this process clearer for future customers.
Thank you again for sharing your experience. We hope to welcome you back on a future trip.
Kind regards,
U‑Save International
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Scam!
An absolutely shameful company who forced me to buy their additional insurance as the credit card I used was not in my full and exact name. I have used car hire companies at Rome Fiumicino before, as well as many other places, and this is the first time I encountered this money grabbing initiative. A disgrace.
Update: the link provided to me by the company does not have any way in getting in touch with them regarding help after the rental.
Update 2: after logging onto the website again and clicking the link as described below, there is still no way of contacting the company after the rental.
May 25, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Ben,
Thank you for sharing your feedback. We are sorry to hear about your experience at our Rome Fiumicino location, especially after having rented vehicles elsewhere without encountering this requirement. We understand how frustrating it can feel when a rental cannot proceed as expected.
For security and verification purposes, the credit card used for the deposit must display the full and exact name of the main driver, matching both the rental agreement and the driving licence. This is not a discretionary decision made at the counter; it is a requirement set by the insurance provider that covers the vehicle’s excess. While we appreciate that other companies may apply different rules, we are obligated to follow the criteria established by our insurer.
We regret that this created an unexpected situation for you and that it left you with a negative impression of our service. If you would like us to review your case in more detail, you are welcome to submit your booking information through our secure form: www.usave.com/contact. We will be happy to look into what happened.
Kind regards,
U‑Save International
Update - Thank you for your update. At the top of the page you will see 3 buttons, stating Help before, Help during and Help after. Please select the appropriate option and this will take you to the necessary refund. Thank you for your assistance.
Update - Thank you for your further update. We are sorry to hear that you are still experiencing issues with our contact form, you can contact us directly at ics@cs.usave.com. Thank you for your assistance.
Absolute rubbish
Absolute rubbish. One car was not there, the other one damaged. Be careful! The employee even attacked us physically
May 30, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Ulrike,
Thank you for sharing your feedback. We are very concerned to read your comments, especially regarding the allegation of physical aggression. This is something we take extremely seriously, and it does not reflect the standards or behaviour we expect from any member of staff representing our brand.
We would like to investigate this incident urgently. To do so, we kindly ask you to submit your booking details and a brief description of what happened through our secure form: www.usave.com/contact. This will allow us to identify the location, review the staff involved, and take the appropriate action.
We are also sorry to hear that the vehicle options available at the time of your arrival did not meet your expectations. Situations like this should always be handled professionally and respectfully.
Thank you for bringing this to our attention. We are committed to reviewing this matter thoroughly.
Kind regards,
U‑Save International
I got a great deal on a 2026 car
I got a great deal on a 2026 car. All possible extra fees, e.g. toll road charges, gas tank not filled, etc. were explained to me and I think the staff were upfront and honest. I have to wonder if reviewers who were not happy either did not listen to what they were told or they did not carefully read the offer before placing a reservation. Or maybe they returned the vehicle with lots of pet fur. One should expect a cleaning fee for that.
May 16, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Nanna,
Thank you very much for your thoughtful review. We’re delighted to hear that you received a great deal on a new‑model vehicle and that our team took the time to clearly explain all potential fees and conditions. Transparency is something we take seriously, so it’s wonderful to know that this came through during your rental.
We also appreciate your perspective on some of the concerns raised in other reviews. Every customer’s situation is different, and misunderstandings can happen when important details are missed during booking or pickup. That’s why we always aim to communicate openly and make sure all terms are clear before the rental begins.
Thank you again for your trust and for sharing such a positive experience. We look forward to welcoming you back on your next trip.
Kind regards,
U‑Save International
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