Uscreen Reviews 225

Uscreen's customer support is always quick and helpful. They are continually improving their offerings and regular company reviews with our account rep are insightful and helpful! Happy customer since 2021

We are very happy with uscreen, especially for their service, the people are really helpful, friendly, their customer service is very good, and they care about our growth.

Every single person who we've encountered at UScreen has been SO kind and helpful and just happy to work there. They're definitely doing something right with all their employees being 10/10. They have been so communicative and helpful and pleasant to work with every time. That's rare!

Uscreen has helped me grow my business with its upsell, downsell, abandon cart, and refer a friend features. We’ve seen lots of growth and retention from these features. They are always coming out with innovative ways for the technology to help not only us as business owners but also our clients.

Uscreen has been an absolute game-changer for our company! From the moment we started using their platform, we were impressed by how intuitive and user-friendly it is. Setting up the video library and customizing our website was a breeze. If you’re looking for a robust and reliable platform for video-on-demand, look no further than Uscreen. Highly recommended!

Uscreen is a great platform for businesses. Highly recommend.

THE PROS

It's pretty. It comes with an app. It's nice to be able to reach out to chat support rather than just emailing.

THE CONS

The community notifications are ridiculous. Let's say you get 50 new notifications and you go to respond to each one. You'll initially see all 50 have a red dot next to them, indicating that they haven't been opened or responded to. The second you click on ONE of them, ALL dots go away and you now get to keep track mentally of what you've responded to (or not), and hope you don't miss any. We have been requesting this feature for the entire two years we've been with uscreen. Seems like it's too difficult to implement.

OVERALL EXPERIENCE

It's been frustrating. Our company often feels like we signed on with a start up company and just have to grit our teeth through the growing pains. They do seem to be working on that growth, but not always in the areas we need to best serve our customer base.

I highly recommend Uscreen! I've hosted my online yoga membership on Uscreen for over a year now and it's been the best decision that I've made for my business. Uscreen are constantly innovating to improve the platform with new features, their customer service is exceptional, and they create a wonderful sense of community and support for us as creators. It feels great to be part of the Uscreen community. Thank you Uscreen!

Uscreen has been an outstanding platform, offering everything we were looking for and more. Their support and customer care are exceptional—responsive, knowledgeable, and truly embodying the spirit of partnership. The user experience they provide, including their apps, is seamless and greatly appreciated by our customers.

The analytics function is a game-changer for our business. It’s detailed, intuitive, and provides a comprehensive view that allows us to dive deeper into understanding our customers’ needs and preferences.

Uscreen is incredibly easy to work with, and their platform has been instrumental in helping us operate efficiently while delighting our customers. They are also continually innovating, regularly introducing new features that enhance the value they deliver.

Absolutely love the seamless migration from my previous app platform. The support team at Uscreen are incredible and I have loved becoming part of the Uscreen family.

Appalling Customer Service. I do NOT recommend their services in any shape or form. They have a standard line when you want them to implement into your website to enhance member experience. "We value your input and we will put this forward to the tech team". 2. They charge $6 for every subscriber you get and top of the annual fee they charge. Minimum USD 1000. Thats not fair. 3. Asked them to implement features for my site, they used the same line as above. I had to spend additional money outside of Uscreen. Overall, my experience as a user has been frustrating to get them to do anything of which nothing. They dont value you. I value my subscribers and I do whatever it takes and spend money to ensure I keep my clients. Uscreen don't value you and it's a cash money making business. Again, I do not recommend their business whatsoever. If you see their response, that is not true, they didn't specify what feature they added LOL. It's just a reply to show you they took action. they didn't return any emails back. My feedback still stands

Customer focused, always updating the renewing their product and service, great customer service, pro-active, listen to their clients, and the platform itself is easy to use and has great features for the back and front end.

Uscreen has no doubt the best team and customer/membership support I've experienced in this industry. Building and launching a membership can be overwhelming but they made it so seamless for my team and me. I'm excited for everything that's possible!

The platform design and user experience. Everything is easy to build and for the end user easy to navigate. The funnels and automations are also helpful. Very positive experience. They’re very helpful. I always feel inspired from the team and their recent london event was amazing. Really helpful to meet other content creators and hear what’s working for them. I love how our videos also look super professional and our users have a clean easy experience when enjoying our content.

UScreen's customer service is usually very good and often come to your need quickly. The new features that come out are cool and it seems like they're listening to their customers when they're coming out with them which is great!

I moved over to Uscreen just over two months ago and the experience has been wonderful. They were just what I was looking for and more. So user friendly and I have had the opportunity to connect with other creators. It feels they really care about their customers.

Uscreen has made doing online teaching and community to easy and effective. With it all built in one, there is no need for having to use tons of third party software (just a little).

Technical support is very prompt and will help solve whatever problem is needed.

Excellent Support.
kind support

uscreen is the best option if you are trying to build a feature rich membership service. we came from vimeo OTT and the different in feature set has made us very happy. i've yet to have a bad experience with the platform.