I have encountered 3 times in Stockholm - failed to unlock trailer , 2 happened in Bromma Bauhaus and 1 happened in Sundyberg Hornbach. I have to do a dummy rent and return each time, It is due to t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The app was down and I had to make multiple attempts and wait around for 15 minutes and call the help line before the system was back online. This would be a great service if it worked, because other... See more
Company replied
The app is very user friendly , the products are in good condition as well as very clear. Customer service very friendly and keen to support on any occasion. I’m highly recommending.
Company replied
Easy to rent the trailer, but it would be great if i could down load a moms invoice or receipt from the app or web site instead of having to email for it each time. I need the moms receipt for my bus... See more
Company replied
Company details
Written by the company
USE4FREE erbjuder en rullande shoppingväska i form av släpvagnar som gör det lättare att göra stora inköp för ditt hemmaprojekt. Eftersom det här är en självbetjäningslösning reserverar du och låser upp släpet med din smartphone. Transportera dina varor hem på ett säkert sätt i någon av våra praktiskt designade släpvagnar. Appen är nyckeln! Vår app bjuder in dig att reservera, hämta och lämna tillbaka din USE4FREE-vagn med några få enkla steg - allt i en app! Bakom USE4FREE står Brenderup, marknadsledande inom släpvagnar i Sverige och med mer än 30 års erfarenhet av släpvagnsuthyrning.
Contact info
Transportvägen 7, 556 50, Jönköping, Sweden
- 010-147 81 44
- info@use4free.se
- use4free.se
4.4
Excellent
4K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bra service
April 11, 2026
Reply from Use4Free
Hi,
Thank you for your review and kind words!
Welcome back!
Reply from Use4Free
Hi,
Thank you for your review and kind words!
Welcome back!
Hand over the tailor was difficult. The app. not worked properly.
Hand over the tailor was difficult. the app. not worked properly.
April 6, 2026
Reply from Use4Free
Hi,
Thank you for your review and feedback!
Welcome back!
Misleading name
April 6, 2026
Reply from Use4Free
Hi,
Thank you for the review and feedback! Our name is based on the fact that you can rent the trailer for 3 hours for free, if you need it longer then it will have a low hourly price. You can check more on this at our website www.use4free.se.
Thanks!
Reply from Use4Free
Hi,
Thank you for your review and kind words!
Welcome back!
Reply from Use4Free
Hi,
Thank you for your review and kind words!
Welcome back!
GOOD SERVICE
January 31, 2026
Reply from Use4Free
Hi,
Thank you for your review and kind words!
Welcome back.
Easy to use
Easy to use.
Only problem I faced to take pictures of the backside while returning the trailer.
April 13, 2025
Reply from Use4Free
Hi,
Thank you for the review and feedback!
Welcome back!
Reply from Use4Free
Hi,
Thank you for your review and kind words!
Welcome back!
The app was down and I had to make…
The app was down and I had to make multiple attempts and wait around for 15 minutes and call the help line before the system was back online. This would be a great service if it worked, because otherwise the trailer is in nice condition and the process is simple. They
November 7, 2025
Reply from Use4Free
We are sorry for not meeting the expectations this time, and hope it will function better next time you rent a trailer from Use4Free
It’s nice trailer to have their own…
It’s nice trailer to have their own nice company. I like them. I use them all the time. They are very valuable all the time when you book your time you find anywhere in Sweden.
October 18, 2025
Reply from Use4Free
Thanks for your appreciation of the concept.
Reply from Use4Free
Hi,
Thank you for your review and kind words!
Welcome back!
The trailers could be better maintained…
The trailers could be better maintained as many of them have defects.
October 7, 2025
Reply from Use4Free
We do our best to keep the trailers in good condition.
Forced to purchase reservation fee, even though I wanted to take the trailer directly
As stated in the title
September 19, 2025
Reply from Use4Free
Hi,
Thank you for the review and feedback! To make sure to get the booking for free and skip the reservation fee you have to make sure to be at the station and have your location service on. If you have issues with this you can contact us and we will help you of course.
Welcome back!
I have encountered 3 times in Stockholm…
I have encountered 3 times in Stockholm - failed to unlock trailer , 2 happened in Bromma Bauhaus and 1 happened in Sundyberg Hornbach. I have to do a dummy rent and return each time, It is due to there is no option in the APP to cancel rent while failed to open the locker on trailer. It will be good to add such option in APP - cancel rent due to locker can not be unlocked.
September 14, 2025
Reply from Use4Free
Hi,
Thank you for your review and feedback! We will look in to this option when this happens. I agree with you that this is annoying and would help in this case.
Welcome back!
Reply from Use4Free
Hej,
Tack för din recension och fina ord!
Välkommen åter!
Supersmidigt
September 7, 2025
Reply from Use4Free
Hej,
Tack för din recension och fina ord!
Välkommen åter!
Reply from Use4Free
Thanks. It shuold be easy to rent a trailer.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.