Usercentrics is an easy to use and feature rich tool. Our developer was on vacation and our trial expired before he got to test it for our needs. The support team at Usercentrics were incredibly gr... See more
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The tool is very powerful if you know how to use it The functionality and effectiveness are excellent! However, it's not exactly a tool for beginners; you really need to know what you're doing. It... See more
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Overall I find the service something that would be incredibly helpful for so many people. I would highly recommend for the GoDaddy Implementations, to add somewhere instructions on how to actually... See more
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I was stunned to find I’d been slammed with the most expensive plan for months on end—automatically charged without my consent and despite never actually using their service. They don’t care how s... See more
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Company details
Written by the company
Usercentrics is a global leader in Consent Management Platforms (CMP), helping businesses comply with privacy regulations like GDPR, CCPA/CPRA, and more. We enable the seamless collection, management, and documentation of user consents on websites and apps, supporting high consent rates and customer trust. Our Google-Certified Gold Tier CMP integrates with Google Consent Mode and TCF 2.2, ensuring compliant advertising in the EU/EEA, UK and Switzerland while maintaining ad display, conversion tracking, and analytics. We offer solutions for all business sizes: Cookiebot CMP for easy consent management, App CMP for mobile apps, and Usercentrics CMP for enterprise-level needs. With the Usercentrics Preference Manager, users can easily manage preferences and marketing permissions. Trusted by clients like Daimler and Telefónica, Usercentrics is being used on 2.1 million+ websites and apps in 180+ countries, managing 6.7 billion consents monthly through 5,000 partners. Visit usercentrics.com to learn more.
Contact info
Munich, Germany
- https://usercentrics.com/contact/
- usercentrics.com
3.5
Average
42 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
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It's a very simple bit of code thats not worth the monthly fee.
It's a very simple bit of code that should be nearly as good as free. Its monthly fee is too much.. More than an Office365 licence for a simple cookie pop-up agreement on your website.
August 28, 2025
Unprompted review
Reply from Usercentrics
Hi Zoticus,
We appreciate you taking the time to share your feedback.
While the banner may look simple, a CMP does a lot behind the scenes. It automatically detects and classifies trackers on your site, offers banner templates with region-specific rules (to support complex and ever-changing global privacy regulations like GDPR and CCPA), and securely manages, stores, and shares user consent with the services you use. These are just some of the things covered by our pricing plans that help reduce legal risk, save you manual effort and build user trust.
If you could reach out to our support team, we'd be happy to review your current subscription to make sure you’re on the most cost-effective plan and getting the full value.
Best regards,
The Usercentrics Team
Be very cautious with these people!
We have been working with this company for more than a year. At one point, we had to change the legal entity of our business, and for that reason, we requested an update of the billing details.
We kept waiting and waiting – we had to send at least six emails asking them to make this change. At all times, they either ignored us or kept passing the responsibility elsewhere, shifting blame and avoiding the issue.
Only when we finally decided to stop the payment through PayPal did they bother to get in touch with us. Fortunately, we had set up the payment via PayPal, because otherwise it would have been impossible to change the payment method, as we no longer had access to the account.
This company is absolutely not recommendable. It is unacceptable and unprofessional that customer support does not address such an essential requirement from clients. This is simply not serious. Be very cautious with these people!!!
August 14, 2025
Unprompted review
Reply from Usercentrics
Hi George,
Thank you for sharing your experience. We’re truly sorry to hear about the frustration you faced while trying to update your billing details.
Changing account ownership or updating legal entity information is normally a straightforward process, and it sounds like something went wrong along the way — either in how the request was handled or in how the steps were communicated to you. We understand how repeated follow-ups without a clear resolution would feel both time-consuming and discouraging.
Your feedback is very valuable to us, and we’ll use it to ensure that our support team provides clearer guidance and avoids unnecessary delays in similar cases. We regret that this situation left you with such a negative impression, and we want to thank you sincerely for the trust and loyalty you’ve shown as our customer.
Best regards,
The Cookiebot Team
Would not reccomend
I was sold on Usercentrics with the understanding that it was a flexible, easy-to-implement solution that anyone on our team could manage. That has not been my experience at all. The tool is far from intuitive for the average user, and the setup requires far more technical knowledge than was suggested.
What’s more disappointing is the complete lack of support after signing. There’s no onboarding help, no customer success follow-up, and support tickets are slow to be answered—and when they are, the responses are often vague or unhelpful.
If you’re expecting a hands-on partner or reliable service, this is not it. I would not recommend Usercentrics based on our experience. There are better alternatives that offer similar functionality with stronger customer support and transparency.
Separately, when I asked to get a partial refund after using the product for under one month, the answer was simply no.
July 3, 2025
Unprompted review
Reply from Usercentrics
Hi Daniel,
Thank you for your feedback. We’re sorry to hear the setup and support didn’t align with your expectations. Usercentrics is designed to offer flexibility and compliance for a wide range of needs, but we understand it may require some technical input depending on your setup.
We’re continuously working to improve our onboarding experience and support resources. Your input is appreciated and will be taken into account moving forward!
Kind regards,
The Usercentrics Team
Lack of support. Price vs performance don't validate.
Well, I have been using them since 2025. Constant errors on the website. And most importantly lack of support. I opened a request 5 days ago. The problem is critical, no interest, no answer.
When it was just Cookiebot, everything was good, but now with their 3 admin panel update. It's quite a mess, and I mentioned, lack of support is the biggest downfall.
June 3, 2025
Unprompted review
Reply from Usercentrics
Hi Martin,
Thank you for taking the time to share your feedback. We’re truly sorry for the inconvenience you experienced with our product. Our goal is to provide the best possible experience for our customers, and we regret not meeting your expectations this time.
Our support team is currently facing a higher-than-usual backlog, but we’re doing our best to respond as quickly as possible. Your input is valuable and helps us continue to improve.
Best regards,
The Usercentrics Team
tool works, support very bad
The tool itself works if set up correctly. Interface could be a bit cleaner, it is sometimes not very clear where to change what.
Unfortunately the support is very bad. Have to wait sometimes a week for a response. Tried to do a second inquiry but got the same support again. Just sad, because we are moving our group to one CMP and with that experience I wont recommend to chose them. I was happy with most of it, but support is crucial especially in a complex area like consent and cookies.
May 23, 2025
Unprompted review
Reply from Usercentrics
Hi Jeremy,
Thank you for sharing your feedback with us. We’re glad to hear that the tool itself is working well once it’s set up, though we understand that some aspects of the interface could be clearer.
We’re truly sorry for the delays you’ve experienced with our support team. We recognise how important fast, reliable support is, especially in such a complex area as consent and cookies. We’re actively working to improve our response times and the overall support experience to ensure we can better assist you and all our users.
Your feedback helps us identify where we need to improve, and we appreciate you taking the time to share it.
Best regards,
The Usercentrics Team
Reply from Usercentrics
Hello Consumer,
thank you for your feedback. We're glad to hear that you found our service secure and complete. We strive to provide straightforward solutions to meet your needs.
Kind regards,
The Usercentrics team
Beware: Unauthorised Billing and No Support
I was stunned to find I’d been slammed with the most expensive plan for months on end—automatically charged without my consent and despite never actually using their service. They don’t care how small your site is; they’ll bleed you dry anyway.
Customer support? Nonexistent. They bet you won’t have the time or energy to fight back against these blatant rip-offs. This is by far the worst billing scam I’ve ever encountered.
Do yourself a favor: keep your credit card firmly away from this outfit.
May 16, 2025
Unprompted review
Reply from Usercentrics
Hello,
Thank you for taking the time to share your feedback.
At Usercentrics, we strive to be as transparent as possible about our pricing model. Plans are based on actual usage, and if the usage or subpages of a selected plan are exceeded, the plan is automatically adjusted to the right plan in accordance with the Terms and Conditions and the information provided on our website.
We understand that such changes can sometimes still come as a surprise. We're here to help and are happy to take a closer look at your specific case. To assist you more efficiently, we've requested additional details to locate your support ticket and ensure your request is prioritized.
Kind regards,
The Usercentrics Team
Reply from Usercentrics
Hello Shalev,
Thanks so much for taking the time to share your experience with Usercentrics. We truly appreciate your honest feedback and value our partnership.
Kind regards,
The Usercentrics Team
stay away
stay away. customer service responds after weeks, they charge higher plans than your actual traffic, absolutely not recommended.
May 8, 2025
Unprompted review
Reply from Usercentrics
Dear Riccardo,
Thank you for reaching out to us.
As also mentioned in our other response, we aim to provide timely and helpful support, and we’re sorry to hear that your recent experience did not meet those expectations. We understand your concerns regarding billing and would like to clarify that plan selection is determined by website traffic, specifically the number of sessions. You can find more details on how we define a session here: https://support.usercentrics.com/hc/en-us/articles/16861093989148-How-is-a-session-defined-by-Usercentrics.
To better assist you, I’ve asked our team to follow up on your support request and take a closer look at the traffic data associated with your account.
We appreciate your patience and thank you for bringing this to our attention.
Kind regards,
The Usercentrics Team
They where able to solve all open…
They where able to solve all open issues! Very helpful.
February 19, 2025
Unprompted review
Reply from Usercentrics
Hi there,
Thanks so much for taking the time to share your experience with Usercentrics. We truly appreciate your honest feedback and value our partnership.
We’re always here to listen and keep improving, and we look forward to continuing to work together.
Kind regards,
The Usercentrics Team
On the recommendation of our data protection officer, we decided on Usercentrics
The banner was implemented and customized within a few weeks, and the cookie handling and classification functionality has been beneficial.
September 6, 2024
Unprompted review
Reply from Usercentrics
Hello João Ribeiro,
Thank you for sharing your experience with our tool! We’re happy to hear that the banner implementation and customization went smoothly, and that the cookie handling and classification functionalities have been beneficial during your setup. Should you have any further feedback or need additional support, don't hesitate to reach out!
Kind regards,
The Usercentrics Team
Stop sending emails
July 11, 2024
Unprompted review
Reply from Usercentrics
Dear Customer Service Champion,
Thank you for contacting us. To unsubscribe from our email communications regarding Usercentrics products, you have two options: you can either click the "unsubscribe" link at the bottom of any of our emails or email us directly at unsubscribe@usercentrics.com, and we'll promptly process your request.
Kind regards,
The Usercentrics Support Team
Good experience working with Usercentrics
We got prompt response from quoting of our cross-domain inquiry, clear in details and also several suggestion received regarding all kinds of compliance in different countries.
The integration went quite smooth that its scanning feature detect cookies to categorize quickly, various templates and modes for selection and can configure easily.
May 1, 2023
Unprompted review
Reply from Usercentrics
Hello there,
Thank you for your kind feedback! We're happy to hear the integration went smoothly and that our team could support you with clear guidance and timely responses. It motivates us to continue providing excellent service for our customers and partners.
Kind regards,
The Usercentrics Team
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