Usewestmonth Reviews 

185
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 206 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the ordering process very simple and appreciate how quick and straightforward the initial setup is. Many people also mention that the mattress toppers provide wonderful comfort, making their beds feel much softer and significantly improving their daily sleep quality. Though some customers noted that the return policy is extremely strict, requiring items to remain unopened and completely unused. Additionally, a few individuals experienced frustrating issues when trying to modify or cancel their purchases shortly after submitting them online. Others expressed disappointment regarding the product quality, mentioning that it did not quite live up to the advertised thickness or high-end hotel standards.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. On one... See more

Quality

Customers had ambiguous experiences with quality, finding the material surprisingly cozy and thick while... See more

Order

Clients share ambiguous opinions on order processes, as many reviewers experienced significant frustration... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the simple and quick... See more

Return policy

People report negative experiences with return policy, noting that customer service is frequently... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Topper was exactly as ordered. Our sheets fit with no issues. First night sleep was amazing and the second night was better. I cannot wait to see how I feel after 30 days. I highly recommend this prod... See more

Rated 4 out of 5 stars

I ordered the king mattress topper. The order went through quickly and was delivered within 2 weeks. It obviously came from China. The quality is not as good as it looks on the website, but product s... See more

Rated 3 out of 5 stars

Arrived quicker than I expected and setup took like 2 mins. No weird smell either which I appreciated.



Contact info

3.5

Average

TrustScore 3.5 out of 5

185 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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3.5

All reviews

(185)

207 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible customer service

I would give West Month zero stars were that a choice. I have never received such poor customer service than I did from these people. Though the local delivery service reported they had delivered the package, it never showed up at my house. On the confirmation of delivery photo the package occupied the entire screen,it was not possible to identify any of the surroundings. Every time that I tried to contact West Month I would have to wait 3-4days for a reply, which was never responsive to the issues I raised. Finally they signed off by saying that the carrier delivered it, it was my problem.

June 1, 2026
Unprompted review
Rated 1 out of 5 stars

Deceptive advertising

Deceptive advertising. The mattress topper is not as described. It's thin & flimsy-no thing close to the advertised hype. I contacted West Month via email immediately after I opened the packaged product, asking how to go about initiating a return. I received an automated email from "Clara"stating that they would get back to me within 24 hours. That was 10 days ago. I sent another email 2 days ago. Same automated email and no response. I will NEVER buy from this retailer again!

May 22, 2026
Unprompted review
Rated 1 out of 5 stars

Trying to process a return

Trying to process a return, never opened and contacted them within 3 days of receiving. I got an automated email back, but no instructions on how to return it. Super frustrated with them-don’t listen to their written return policy! Buyer beware

June 4, 2026
Unprompted review
Rated 1 out of 5 stars

Stay away from west month

I ordered online without reviewing. Got charged foreign transaction fee & then cancelled. Saw bad reviews. They sent anyway & i could not contact anyone only thru emsil. It wOuld cost $80 for me to return overpriced poor quality pad.

May 8, 2026
Unprompted review
Rated 4 out of 5 stars

Topper was exactly as ordered

Topper was exactly as ordered. Our sheets fit with no issues. First night sleep was amazing and the second night was better. I cannot wait to see how I feel after 30 days. I highly recommend this product.

June 1, 2026
Unprompted review
Rated 1 out of 5 stars

Social Media Scam

This is pretty garbage and the same thing you can get off Amazon for half the price. How difficult they make it to even write a review should speak volumes. This is a social media scam. I tried everything to get the "supposed" results.. washing and drying with the explicit instructions given, waiting to let it "fill out".. still a garbage product that is grossly over priced

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

I haven’t received the topper yet

I haven’t received the topper yet, but the ordering process was easy with fast order confirmation. And the tracking process works and gives detailed information. I am eager to receive my Weatninth topper.

May 31, 2026
Unprompted review
Rated 5 out of 5 stars

I was so excited when my mattress…

I was so excited when my mattress topper arrived. Put it on my bed right away. Of course one wants to lay on it to see if it really is all that. Well, guess what. I layed on it and woke up an hour later. First thought was wow. Love it! Couldn't wait until it was bed time that night. Sleep like a baby.

May 29, 2026
Unprompted review

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