USFans 

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See what reviewers are saying

Rated 5 out of 5 stars

I ordered for a first time on usfans and I very grateful finally good agent .Response time is very quick i I received the parcel, everything was nice and carefully packed, I recommend USFANS

Rated 4 out of 5 stars

I have already ordered several times from US fans and have always been satisfied with the quality. Their customer service answers very quickly and is always open to helping too. The only drawback some... See more

Rated 4 out of 5 stars

I ordered 8 kg of clothes in 2 parcels of 4 kg each. I was upset that I didn't see the tracking number for the first parcel at all until I received it, but I will say that the delivery was fast (17 da... See more

Company replied

Rated 5 out of 5 stars

So far my experience with this website has been amazing! Already bought 1 shoe, and next week i will order lots of clothes, acessories, and even more shoes! The shipping price is simply amazing, and t... See more

Company details

  1. Commercial Agent

Written by the company

USFans is a shopping agent platform that helps users purchase products from Chinese e-commerce sites like Taobao, 1688, and Weidian—with no price markup. We also offer value-added services including photo inspection, warehousing, and logistics, providing a hassle-free one-stop solution for sourcing goods from China.


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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The shopping experience is very simple…

The shopping experience is very simple and straightforward. In terms of prices, it is cheaper than other retailers who charge $2-5 more for the same product. As for shipping, we have over $800 in shipping coupons and good shipping lines.

January 13, 2026
Unprompted review
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Rated 1 out of 5 stars

Bad customer service DONT ORDER!!

Refused to give me a refund after my package got stolen WITH INSURANCE!! I told them many times to give me a refund and i got insurance but all they said was “report it to the police” but knowing they won’t do anything i didn’t even bother wasting my time to file a report. and then they just told me they cannot resolve any issues further. i’m so PISSED NEVER ORDERING HERE AGAIN!!

January 28, 2026
Unprompted review
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Reply from USFans

Hello, we’re very sorry that you encountered this issue. Package theft is considered a local security matter and is not a shipping-related issue, so it cannot be covered by insurance. We kindly ask you to follow our customer service’s advice and report the matter to your local police.

Rated 1 out of 5 stars

⚠️Do not buy from USFans!!!⚠️

⚠️Do not buy from USFans!!!⚠️

They will take express shipping fee and fool you into thinking that the shipping take around 7-14 days but it actually takes around 30 days. once you pay and submit your parcel, if you anything they'll make excuses about the delay and you can’t do anything about it.

January 18, 2026
Unprompted review
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Reply from USFans

We’re really sorry for the frustration this has caused. We understand how disappointing it is when shipping takes longer than expected.
Delivery times are estimates and can be affected by factors outside our control, such as customs checks, weather, or peak seasons. That said, our support team will always try to follow up and assist when delays happen.
Thank you for sharing your experience — your feedback helps us improve.

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Rated 5 out of 5 stars

I had an amazing experience ordering…

I had an amazing experience ordering from USFANS. The quality of the product exceeded my expectations, and everything arrived in perfect condition. What impressed me the most was the shipping speed. My order came exceptionally faster than expected, which was a huge surprise. Overall, great service, fast delivery, and reliable quality. I would definitely order from USFANS again and highly recommend them to others.

January 15, 2026
Unprompted review
Rated 4 out of 5 stars

UsFans Review

I do not order from this site yet, but it looks very clean. Based on my experience, the value of the goods is low, which is a big compliment for the site. If I order goods and everything goes well, Usfans will be my favorite site.

January 15, 2026
Unprompted review
Rated 4 out of 5 stars

8kg shipping

I ordered 8 kg of clothes in 2 parcels of 4 kg each. I was upset that I didn't see the tracking number for the first parcel at all until I received it, but I will say that the delivery was fast (17 days). I'm still waiting for the second parcel. In general, the service is top-notch, the support team responds quickly and really helps!

January 14, 2026
Unprompted review
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Reply from USFans

Helloooo. Thank you for your honest review. If your shipment was split into multiple packages and not all tracking numbers are displayed, you can contact our customer support to request the missing tracking numbers.

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Rated 5 out of 5 stars

Agent

Just ordered from usfans and the items came to warehouse. I have bought from cnfans and got sent bad quality products and shipping prices were high but when I use usfans the shipping prices were much better and they got to the warehouse quick. Cant wait until the things arrive.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

its very good

I just bought packages from here and it was very cheap and very cheap shipping. Very good quality and fast shipping overall a very good website top buy things off of.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

The best chinese website

I have been using this website for a long time and I haven't met many big problems. The website is very funcional and easy to use, they are so simpathic and effective. I have onle met a few problems during the periods of christmas. I love this website.

December 14, 2025
Unprompted review
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Rated 5 out of 5 stars

UsFans is Fire

I had no problems with Us Fans. The delivery was quick and careful. I had a problem with customs, but they refunded me quickly and in full for the entire order. I highly recommend them.

By the way, I have an order in progress :))

January 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Having a great experience on usfans…

Having a great experience on usfans right now. Everything is cheaper including shipping prices… way better than cnfans or any other shipping agent, very much recommended to other resellers out there trying to get started or just fashion people trying to cop some drip

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Authentic

My experience using this software has been great. It has been nothing but effeicent, easy to use, and trust worthy. This has helped me manage everything so much better and improved my life.

January 13, 2026
Unprompted review

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