DON'T WASTE YOUR MONEY!!! I wish I would have read the review from the man that sent in the same hair sample twice and got two completely different results. I only sent in one sample and would have be... See more
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Not accurate I had food allergy/intolerance testing done through a local Allergy and Asthma center earlier this year, because I was having reactions to certain foods. There are many discrepancies... See more
Company replied
Extremely thorough and informative. I know this must be highly accurate because the test returned results of some items that I was already aware I was intolerant to just based on symptoms after eating... See more
Company replied
I purchased the ultimate test to try and figure out what could be causing my weight gain. According to my doctor it's hormonal because of my age. According to my test results (which the doctor ran non... See more
Company replied
3.2
Average
167 reviews
Hasn’t replied to negative reviews
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They don't even send you a pack to send…
They don't even send you a pack to send the hair samples in!! They want you to use your own packaging and print out their form. It sounds crazy!
February 16, 2024
Reply from US Food Intolerance
Hi Vicki,
I'm sorry that us not sending a kit out for our tests to keep the cost of the test low so they can be available to as many people as possible has angered you enough to leave us a 1 star review. All this infomation is on our website before purchasing also so we are very clear to everyone about how we work.
Again sorry you feel this way.
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I have sent 2 sample at same day
I got my sample results and I am happy for those help me to get a better healthy life
February 15, 2024
Reply from US Food Intolerance
Hi Josue,
If the samples were in separate envelopes then we have no control over the mail service and it is most likely that the sample has got lost on its way to us.
Unfortunately the mail is the only part of the process we have no control over so we can't answer the question how it's possible you would need to speak to the mail service you sent it via.
Take care
Great turn around time…
The turn around time from when we mailed it to when we got our results was super quick. We had the whole family tested and the reports were very easy to understand. I discovered the reason behind constant bloating (milk products) and my wife learned what was causing inflammation. We are thankful that we found them!
January 20, 2024
Reply from US Food Intolerance
Thank you for your review and we are happy to hear we are helping you and your family on their health journey!
Take care and stay safe!
Quick turnaround and comprehensive…
Quick turnaround and comprehensive results. Thank you.
January 18, 2024
Reply from US Food Intolerance
Thank you very much for your review and choosing us for your health journey!
Easy & useful!
December 20, 2023
Reply from US Food Intolerance
Hi Connie,
Thank you for taking the time to leave us a review!
Take care!
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Excellent Product/Testing
I thought this was the neatest testing I have ever done. It provided me with a wealth of knowledge to be able to make dietary changes that will hopefully help me live a healthier lifestyle.
January 19, 2024
Reply from US Food Intolerance
Hi Ashley,
Thank you for your review!
Take care and stay safe!
services paid for and not provided. zero communication and misleading replies to reviews
I purchased the expedited service from US food Intolerance. Mailed in my hair samples as instructed and received nothing within the timeline they indicated. I tried contacting them at least 4 times and received no response. I then disputed the charge and they responded to the credit card company with their refusal to provide the credit back. Based on the fact that they refuse to communicate with their clients and do not provide the service they advertise I would not waste any of my time or money with this company
Edit: The only email I have received is the first confirmation of my order. There has been no reply to any of my inquiries about the status of my test or a response to my review as indicated by US Food Intolerance in their reply. Had I received the service ordered, my requested refund or any effective action from US Food Intolerance I would not take the time out of my day to relay my provable and negative experience with this company.
December 18, 2023
Unprompted review
Reply from US Food Intolerance
Hi Aaron,
Sorry that you have not been receiving our emails, i can see that my colleagues have been replying to every single one of your emails. Your sample still doesn't look as if it has been received by us. If you could let us know maybe an alternative email address we could try emailing you on aswell but we will keep trying your original email.
not sure this is real
After reading reviews, I don't trust that this is a real company using real science. Just put some hair in an envelope i provide and send it in. Not very professional.
December 21, 2023
Reply from US Food Intolerance
Hi Robert,
Sorry to hear that the way we do our testing you feel isn't professional. I can confirm we are an extremely professional company and i am sorry to hear that reviews have swayed your view before giving us a chance.
Also you are more than welcome to have contacted our customer service team via our website or email to raise any concerns before leaving this review where we may have been able to put your mind at ease and answer any questions you may have had.
Take care.
Easy to take the samples and recieved…
Easy to take the samples and recieved our results along with details. We are very happy with this tests
December 19, 2023
Reply from US Food Intolerance
Hi Nancy,
Thank you for your kind review and we are very happy to hear that you have been impressed with our service and tests!
Please don't hesitate in contacting us if you need any further help!
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It was easy and fast results.
December 19, 2023
Reply from US Food Intolerance
Hi Jeanne,
Thank you for taking time to leave us a review and that you have been happy with the service provided!
Take care!
2 samples of my hair were completely different
I bought the family package which allows for 5 family members. We only had 4 members so I sent 2 baggies of my own hair but created new name on the 2nd baggie. My hair sample results were completely different!! This is a scam
December 18, 2023
Reply from US Food Intolerance
Hi Tammy,
Sorry to hear you aren't happy with the test results.
If you email into sales@usfoodintolerance.com they will be able to advise you why you get differing results when testing the same sample twice.
So far I haven't received the kit I…
So far I haven't received the kit I ordered so a bit disappointed. _Edit_. Due to problems with my server I was unable to receive full info initially. Instructions clear now and will proceed. I anticipate good response.
December 20, 2023
Reply from US Food Intolerance
Hi Linda,
As per our website we don't send a physical kit out for the tests.
Please email into sales@usfoodintolerance.com and they will advise how to proceed with your test.
Never received a test kit
December 22, 2023
Reply from US Food Intolerance
Hi,
Sorry for any confusion but as per our website and confirmation email we send after purchase we don't send a kit out for the tests. All you need to do is complete a submission form and send that along with the sample in a ziplock type bag.
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The service was fast and result come…
The service was fast and result come very quickly, we are excited too see some healthy changes in our life. Thank you
December 21, 2023
Reply from US Food Intolerance
Hi Michele,
Thank you for taking time to leave us a review and we are very happy to hear you have enjoyed our service.
Take care!
I purchased 48 hour results and sample…
I purchased 48 hour results and sample was received by your company on 12/26/2023. It’s is 1/2/2024 and I still haven’t received my results
December 18, 2023
Reply from US Food Intolerance
Hi Margaret,
Sorry to hear that you haven't received your results.
If you haven't already we would advise you contact us via our contact page or via sales@usfoodintolerance.com and we will be able to look into this for you.
Reply from US Food Intolerance
Hi Lynn,
Thank you for taking the time to leave us a review and we are happy to hear that you have enjoyed our service.
Take care!
The report was very easy to read and…
The report was very easy to read and understand. It also had a lot more information that I thought it would have. I would definitely recommend having this test done for anyone interested in know what foods you are sensitive to.
November 16, 2023
Reply from US Food Intolerance
Hi Jeremy,
Thank you for taking the time to leave us a review and we are happy to hear that you are happy with our product.
Take care!
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I haven’t received any results yet???
I haven’t received any results yet???
will say I sent my sample, they didn’t received til a week and half later (from the email I got 🤔?? ) and now it’s been 2 days and no results yet but asking me to rate them ????
November 16, 2023
Reply from US Food Intolerance
Hi Elin,
The time frame samples take to get to us is unfortunately out of our control and down to the postal system but we do try and make up for any delays once the samples are received.
As per the email stating that we had received your sample it does say that if the results haven't come through within 48/72 hours to email us and we can check as to why so please feel free to email sales@usfoodintolerance.com and they can look into that for you.
I never received the product I ordered
November 20, 2023
Reply from US Food Intolerance
Hi Ashley,
If you are meaning you are waiting on something through the mail as per the website and confirmation emails we don't send anything physically out, you just need to complete the submission form, put the sample in a ziplock type bag and mail them to us.
If you are meaning you haven't received your results please email into sales@usfoodintolerance.com and we will investigate this further.
Reply from US Food Intolerance
Hi Alexis,
Thank you for taking the time to leave us a review.
Take care and stay safe
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