Usio Energy Reviews 

Disaster from start to finish, an exercise in how not to start up a company.

i have no contract with 1st utility after ofgem decided I would be with them

this was not my choice and I should not be forced to pay 1st utility anything

I have had bad experiences with them taking tons of money out of my account without my knowledge last time so I def don't wanna go there

usio going bust should have left us with a choice to who we want to transfer to

JUST HEARD THEY HAVE WENT BUST AND OUT THE GAME MY ACCOUNT WAS LIVE AND I HAD OVER £200 IN CREDIT

Just received an email saying our direct debit is cancelled! No idea they had gone bust until googling this site! No one has read our meter since we joined about 6 months ago- nor did they when we changed supply to them! The smart meter was a joke as out internet is not strong enough. Why not mention that it runs on internet and through your phone? Guy had come about 30 miles just for this job. Never heard anything since. Well, we won't now will we?
No idea what next and hope the comment about OFGEM is accurate.

So much for The big Energy Switch who alerted us to this company onm their comparison site.

I had trouble with Usio energy for the past year in broken promises which resulted my going to the Ombudsman and they found them guilty of in excess of 6 breaches with me alone in 7 months. Sorry but prices were good but being mislead time and time again is not good business. No doubt I am not the only client who thinks this way. Not surprised at them going out of business.

It appears to have 'gone bust' sadly after only a short period of trading, yet staff (who probably now don't have a job sadly) were very helpful. Waiting now to find out who is going to supply our energy!

Don't worry Colette. Ofgem will appoint a new supplier for you in the next few days and the new supplier will take on your credit balance. Suppliers going out of business is becoming quite common!

I've been with USIO for a few weeks now. When I joined they said I had to have a Smart Meter fitted. I had heard of these but didn't know much and I really know nothing about computers apart from sending emails. So Arthur arrived to fit my new meters which took him about 2 hours. He also offered to install the App on my phone. When he started asking me for Log In & Password I was completely lost, he gave me his mobile number so that when I found it he would talk me through how to install it. As I didn't like the idea of bothering him after hours I emailed Usio Support. A lady called Lianne worked through it with me, telling me step by step what to do and when it went wrong (because I pressed the wrong button) she was there for me again. It took about 5 or 6 emails over 2 days but we got there in the end. Very helpful & nothing was too much trouble. I can't rate them highly enough. A big thank you goes to Lianne at Usio energy AND I get to save on my energy bills too.

Unfortunately I have decided to give Usio a go almost 3 months ago but if I knew all the rassle I was going to experience I would stick to my previous provider that was brilliant. I initially started receiving emails saying that they could not do the switch but once I would call they would say that the switch was completed just for me to receive another email on the next day to say that the switch was not done again. Than they would say again that all went through and take initial readings and then would send more emails again saying that no reading was received once I did it online and over the phone to an attendant. Know it seems that the gas was switched but they keep saying that they are experiencing problems with the electricity switch and are escalating it??? After almost 3 months??? This is just ridiculous!!!! I am escalating the matter to the relevant agency and try to cancel the switch altogether

Just tried to switch to USIO only to be told that they are not taking on new customers!

Very odd I think.

I joined Usio several months ago. Initially had issues with meter readings although this has now been rectified. Later on I realised I had an early version of smart meter that was not compatible with the app. Thanks to Roy and Ana at Usio they organised a Cad device that allows the app to communicate with my meter and gives me all the data I need. VERY keen energy Prices and a new company trying hard to achieve customer satisfaction. As for the app. Set up is straight forward, scan the bar codes on Cad to add device into app, quick call to Usio to sync the account to app and Cad, job done. Modern smart meters won, t need the Cad, but the older version ones will. Well worth having for In depth data of your energy usage in real time. Thank you

Had a great experience...

I joined Usio recently and spoke to both Lisa and Lianne who have both assisted with any queries I have had in a timely manner.

Everything is looking good, after years with the same supplier I am happy to have made the change.

Thanks Usio!

A month after my initial complaint and 10 days since leaving a complaint on Trustpilot, I still don't have a bill added to my account. This company is incompetent, one department blaming another, one company blaming another company. I just want my bill!!

Great customer service from Lianne. Speedy response to queries and kept me updated all through the switching.

Good costumers support, quick and professional response.

So rare to find such personable customer service anywhere online never mind with an energy company! Well done USIO keep doing what you are doing. Great price too.

After I moved to Usio energy, the opening meter reading apparently made by an independent meter reader was wildly inaccurate (i.e. completely made up) leading to a closing bill with Scottish Power of over £300 more than it should have been.

One call to Ana Nanu at Usio customer service and she took care of everything. She was very clear about the process Usio would follow and what would happen next.

And I’ve just received an updated bill from Usio with the full overcharge credited.

Such a refreshing change to encounter great customer service, thanks Ana and Sophie!

Best priced company I have so far used. Recently I put this to the test and used a compare site and it found "no cheaper options" so all good. Parking that aside I did have an issue when joining with the opening meter reading and this did take a good few months to sort. The company seem small as I found myself dealing with the same staff, no problem at all. The staff do want to help so one cannot fault them. A shout out to Paul but who had the most dealings with me. If you want to save money USIO is for you.

I have to say I have had a very smooth and hassle-free move to Usio. I found it easy to get through on the phone and, with one exception, all the customer service staff I spoke to, were extremely pleasant and helpful.

On the one occasion I emailed Usio, they responded quickly (unfortunately the response was scooped up by my online spam filter but that's not Usio's fault).

I think it would be easier for customers if outgoing suppliers (in our case this was EON) contacted one to explain their 'end of relationship' billing. Sometimes you can end up with three direct debits all going out in the same month (one to new supplier, two to old one) and this can be confusing. Something for the industry to work on maybe?

You can't get better custmoer service than that. Well done Anna and team.