I had no problem changing my passport number and my TSA number but have tried and tried to change my global entry number. I went to their site and I just keep getting the same answer. Your passport an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a great experience with U.S. Passport Services. The entire process was easy, efficient, and timely. I was pleasantly surprised by how quickly everything was handled, and I received my passport a... See more
Company replied
Filling out the form online was helpful. The step by step instructions for what to gather and how to send materials were helpful, too. It always makes me nervous to give up my passport while wai... See more
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Once I figured out I could do it online it was pretty easy to fill out the form. Removing the background from the photo was challenging but that's a computer/technical knowledge issue.
Company replied
4.4
Excellent
492 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 month
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Reply from Uspassportandvisa
Thank you for your feedback! We are delighted that you found the process simple and fast. We appreciate you choosing our service and taking the time to share your experience.
Was nervous about not getting a…
Was nervous about not getting a passport in time for my travel plans. Made an appointment and drove down to Tuscon office, hoping everything would work out.
When I got there every single person that I interacted with was nice and just wanted to get me taken care of. I was not prepared with what I needed, but they just helped me. Diane make me feel like an idiot or like I was inconveniencing them. They just helped. The process was painless and I’m going to Japan! Thank you guys, pinnacle of good service for a stressful situation.
September 15, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your wonderful review! We are so glad you received the assistance you needed and that the process turned out to be painless during what can be a stressful time. We appreciate your kind words and are delighted to hear you are ready for your trip to Japan!
Well
Well, my experience here was so easy. That application was easy. I kinda kind of got confused, cause it was my first time applying that, but all in all it was easy to apply and fast.
August 29, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for sharing your experience! We are happy to hear that you found the application easy overall, especially as a first time applicant. We are glad our process helped make things simpler and more manageable for you.
renewing passport was a nredse
it confuse me at first when I filled out the application to renew my passport online. I called their number and she totally corrected some of my errors online herself and was very informative. Great service.
August 4, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your thoughtful review! We are pleased that our representative was able to help correct the application and provide the guidance you needed. We are glad we could make the process easier and appreciate your kind words about the service.
very professional
very professional, was able to answer all my questions, affordable, and was able to address all my concerns.
September 21, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your kind words! We are glad our team was able to answer your questions, address your concerns, and provide the professional support you needed. We appreciate your feedback.
Getting my passport was convenient and…
Getting my passport was convenient and quick. It got to me sooner than I expected
Damen
August 6, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for sharing your experience! We are happy to hear that obtaining your passport was convenient and that it arrived sooner than expected. We appreciate your support.
The website was easy to use and…
The website was easy to use and understand
September 17, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your review! We are pleased to hear that our website was easy to use and understand. Creating a straightforward online experience is always our goal.
Excellent service without any hassle!!
Excellent service without any hassle!!
July 24, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your wonderful feedback! We are delighted that you found the service hassle free and that everything went smoothly. Your satisfaction means a great deal to us.
I thought I was easily doing the…
I thought I was easily doing the paperwork for my kids passports but it wasn’t until after I submitted payment and received part of my order that I realized that I had been scammed. I now can tell you that this is a third party just to send you forms that are FREE on the government website. I was duped by the red white and blue and USA title but did not read the fine print. I am waiting to talk to customer service and get refunds for both orders. I am very upset and mad about the whole situation. DO NOT USE!
I was able to get a refund when I reached out via email which made the situation better so I changed my review from 1 to 3 stars.
September 9, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for updating your review and sharing more about your experience. We are glad our team was able to assist with your refund request and help resolve the matter. We would also like to clarify that we operate as an independent third-party document preparation service and are not affiliated with any government agency. While the government application forms are available directly from the government at no cost, our service provides guided assistance, document preparation, review, and detailed instructions to help customers complete the application process. We appreciate your feedback and will continue working to make the distinction between our service and government agencies as clear as possible throughout the customer experience.
Fast turnaround
I completed the necessary documents, got my photo taken, paid the money, and received my passport faster than I expected.
August 1, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for sharing your experience! We are glad you were able to complete the necessary steps and that your passport arrived sooner than expected. We appreciate your trust in our service.
Reply from Uspassportandvisa
Thank you for your review! We are happy to hear that you found our service helpful. We appreciate you taking the time to share your positive experience.
Fast turnaround
Fast turnaround, clear concise instructions, great updates
August 5, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your kind feedback! We are pleased that you found the instructions clear and appreciated the updates throughout the process. Providing helpful communication and keeping customers informed is very important to us.
The lady at the post office Ms
The lady at the post office Ms. Anetea was great, very friendly. I had to go there twice because my birth certificate wasn't right. She explained why and explained what I needed to do. But after that everything went very fast.
August 27, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for sharing your experience! We are glad you had a positive experience overall and that everything moved quickly once your application was ready. We appreciate you taking the time to leave a review.
Went amazing fast and easy
Went amazing fast and easy. Less than 2 weeks.
July 4, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your wonderful review! We are thrilled that everything went smoothly and that your passport arrived in less than two weeks. We appreciate your support.
The process was more simple than in the…
The process was more simple than in the past for my wife. I still think the instructions for the steps could be a little more concise. The main problem is that the price is too much. Why does it cost $200 for paperwork. Price shouldn’t be a barrier for an American passport.
September 16, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for sharing your feedback. We are glad to hear that you found the process simpler than in the past. We appreciate your comments about making the instructions more concise and will continue looking for ways to make each step as clear and straightforward as possible. Our fee covers an independent third-party document preparation service, including guided assistance, document review, application preparation, and detailed submission instructions, while the government passport fee is separate. We understand that cost is an important consideration and appreciate you taking the time to share your perspective.
Reply from Uspassportandvisa
Thank you for your feedback! We are pleased to hear that you found the process easy, fast, and straightforward. We appreciate you choosing our service.
Whole process was super easy and I…
Whole process was super easy and I fast. I had to call and speak with representatives to clarify some details, everyone were very helpful. Thank you so much
September 19, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for sharing your experience! We are delighted that our representatives were able to answer your questions and provide the clarification you needed. It is great to hear that the process was easy and fast overall.
Quick and convenient process via…
Quick and convenient process via online. Impressive.
August 28, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your review! We are happy to hear that you found the online process quick and convenient. We appreciate your kind words and are glad we could make the application process easier.
The only thing I would say was a done…
The only thing I would say was a done side was I wish I had known that paying $110 online was just for them to send me my application filled out, other than that when I went to the post office the lady was very nice and my passport came in no time. Along with my supporting documentation.
August 1, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for taking the time to share your feedback. We are glad to hear that your overall experience was positive and that your passport and supporting documents arrived quickly. Our service provides independent document preparation assistance, and we appreciate your comments regarding the information provided about the service and fees. We will continue working to make the process as clear as possible for our customers.
Reply from Uspassportandvisa
Thank you for your wonderful feedback! We are pleased to hear that you found our service professional, knowledgeable, and prompt. Making the process easy for our customers is always our goal.
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