US Post Company Reviews 228

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

US Post Company is my go to source when a customer has a new cluster box need. The prices have always been reasonable and the customer service is excellent. One example that really stands out to me w... See more

Company replied

Rated 5 out of 5 stars

Chat online assistance (Chat) was quick and easy to use, and all questions were answered precisely. Delivery was about half the time estimated and the postal box arrived in excellent condition. The... See more

Company replied

Rated 5 out of 5 stars

Renee provided outstanding customer service!! I first had to call and she was able to get an invoice and steer me in the right direction. She then answered any and all questions and was incredibly eff... See more

Company replied

Rated 5 out of 5 stars

This Company is very reputable. My first time ordering for are Condo complex and we a very happy with are 4 unit mailboxes we chose. Had a damage one, was replaced immediately. Numbers and letters cam... See more

Company details

  1. #2 of 2 best companies in Mailbox Supplier

Written by the company

U.S. Post has a factory-direct pricing structure that allows us to offer the highest-quality mailboxes at the lowest possible price. You will not find comparable products at a lower cost anywhere, not on the Internet or in stores. Our service and installation are second to none. U.S. Post works with local Postmasters in new developments to determine proper mailbox placement. No customer is too small or too large. Whether you're a homeowner, a local or nationwide developer/HOA, or a property manager, U.S. Post will be glad to work with you to enhance the look and value of your property with our specialty product line.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

228 reviews

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Replied to 100% of negative reviews

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Rated 2 out of 5 stars

Product was of inferior quality and not…

Product was of inferior quality and not suitable for our purpose. Return was easy but we had to pay freight back AND they kept 20% for “restocking fee”.

March 5, 2024
US Post Company logo

Reply from US Post Company

I am sorry for your troubles, but the model you ordered is built to meet USPS requirements. Key Keepers are only meant for post offices and aren't designed to be used as Knox Boxes or other high-security key holders.

Rated 5 out of 5 stars

A great product

A great product. We have yet to install them but are excited about getting started in our community replacing mailboxes anchored in 5 gallon pails with these units. Delivery went very well.

March 1, 2024
Rated 5 out of 5 stars

Great project

Ordered a mailbox for a 4plex and it was shipped quickly. It was great, and so easy to install. (Surface mounted). I will always use this company. Way less expensive than others for the same product.

February 26, 2024
Rated 5 out of 5 stars

FANTASTIC

The support staff was extremely thorough and timely. Was able to answer all my questions quickly. My order was processed quickly and efficiently.

March 12, 2024
Rated 5 out of 5 stars

Great Quality and Service

Every part of the process was organized and smooth. My mailbox arrived on time, the delivery was organized, everything I ordered was included, the product looks good and functional… thanks for making this seamless!

February 6, 2024
Rated 1 out of 5 stars

This product was supposed to ship…

This product was supposed to ship yesterday. Has not shipped no updates have no idea where it is.

January 25, 2024
US Post Company logo

Reply from US Post Company

Your order was shipped on 1/31 and is currently in transit. The expected delivery date is 2/13. All of your tracking info was emailed to you when the order was shipped. If you need any further info please call us at 800-977-2626

Rated 5 out of 5 stars

Amazing experience working with them

Amazing experience working with them. I made a mistake when buying online gave them a call. The lady who answered was really helpful and was able to change the address on the work order. On the day of delivery they came in put up the new mail box and even took the old one. I really highly recommend them

November 28, 2023

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